- Report: #403180
Report - Rebuttal - Arbitrate
Complaint Review: ShopNBC
ShopNBCwww.shopNBC.com Internet U.S.A.
ShopNBC Widescreen television nightmare Internet
In 24 hours when I called back, they told me too late that they had sent the email order to the vendor and if I wanted to cancel that I would have to pay return shipping fees and possibly re-stocking fees. I then decided to only cancel my two year extended warranty on the tv with ShopNBC (because I now had little faith in them honoring it) but decided to go ahead and keep my tv order since return shipping would eat up any savings buying elsewhere.
I then got an email on Dec 10 saying the tv had been shipped the day before. Well ten days later I still had no tv but have a 1500.00 charge on my credit card. When I called ShopNBC on Dec 19 to ask them where the tv was they said the order had been cancelled. I told them I had never cancelled because their customer service had told me I couldn' t break an ordering contract with them without paying reshipping fees.
I also told ShopNBC customer service that I had never gotten an order cancellation email. They seemed surprised and had no explanation. They also refused to issue a credit card refund until the shipper sends notice of the television return.
I immediately got off the phone and called my credit card company.
Thankfully my credit card company was understanding and supportive of me when I explained the problem. Even though I have to wait 15 days days for a credit with them; they assured me they would dispute the charge with ShopNBC.
I will never order from ShopNBC again. What a nightmare.
Small town, Washington
This report was posted on Ripoff Report on 12/19/2008 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShopNBC/internet/ShopNBC-Widescreen-television-nightmare-Internet-403180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.