Ordered a Centrino V2 Notebook through shop NBC. After going over all the specs decided this unit would not meet my needs. When I went to return the (unopened)item there was no invoice.
Contacted ShopNBC, rep promised to send out a new invoice that I could Not return with out the invoice. Expressed my concern as the must retun by date was approaching. She extended the return date. First invoice Never arrived.
Called ShopNBC agian, he extended the "return" date. Invoice finally arrived contacted Viscom. Was told that the return date had passed, however, I was confident that Shop NBC had taken care of the extension.
Melanie of Viscom today told me ShopNBC can not authorize an extension then connected me to ShopNBC, with Sierra. First she denied I had contacted ShopNBC before, then after I provided more information she said, they shouldn't have told you that. They did. so what can be done. Asked for a supervisor she refused, no one there can do anything she said.
Back to Viscom. Melaine (again) said we will not accept a return from you. ShopNBC customer service is a terrible joke. Would appear to be intention to defraud with ShopNBC. I did as I was requested by ShopNBC. Trying Attorney General for Minnesota, maybe some help.
Please do Not make any major purhase through ShopNBC or any computer purchase of a V2 product. Integrity is not in either companies corporate code. Don't let the 1 year no interest suck you in the price is far too high. Just don't call, pass and save yourself a huge head ache and a large financial loss. Computer is still unopened in the box. Maybe some day will be able to laugh about this, or not.
La Jolla, California