- Report: #160624
Report - Rebuttal - Arbitrate
Complaint Review: Shopnbc Viscom
Shopnbc Viscom6740 Shady Oak Road Eden Prairie, Minnesota U.S.A.
Shopnbc.com stole my identity, and my money Ripoff Eden Prairie Minnesota
*Consumer Suggestion: Where to complain regarding this issue/ Information
*Author of original report: Shopnbc Shop NBC is NOT OK!! The credit manager is stealing peoples identities.
*Consumer Suggestion: SHOP NBC IS OK!
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Here's what happened. I purchased a flat screen tv from Shopnbc back in January 2005. The TV arrived damaged.The box was mangled and torn .I contacted shopnbc to report this damage. They told me I would need to ship it back to shopnbc and pay for it myself . They promised me they would reimburse me for the shipping. (Yeah right). I told them that it was their responsibility as the shipper to contact UPS and file an insurance claim and that I would not pay for the UPS shipping back. Shopnbc would not budge. Finally, I had my UPS rep for my business have it picked up and do all of shopnbcs work.
UPS issued an insurance check back in April 2005 to shopnbc. I have the check # the amount and proof from UPS that the claim was paid. I provided it to shopnbc a few times and they still will not give me credit back for what I paid. They keep feeding me different stories that they were never paid by UPS and then change their story to "I have already been credited back".
Well after going round and round with them and my credit card company for 8 months, I decided to try one more time before I contact my state attorney office (Florida) as well as Minnesota's.
I eventually spoke with a manager in the credit department whose first name I have but will not post at this point. I told her that I was only credited back for 1 of 3 payments .
This lady was venomous from the moment she got on the phone and she flat out told me that I was lying and that they did credit me back for all 3 payments that I made.
I told her I wanted to conference call the credit card company and her so I could prove that I was not lying so I could finally resolve this after 8 months of agrivation and wasting my time.
She initiated the conference call and when all 3 of us were on the phone, they (Citibank) asked me my password and other questions they always ask their customers to verify identification.
Well the credit manager must have written it down and two days later, called into citibank and changed my address to a location 3.8 miles away from shopnbc's offices.
They changed my address and phone #. The phone # was not a working #. I found out about this when I was speaking to the credit card company three days later and I just happen to stuble upon the fact that my Florida address was changed to Minnesota.
I could not figure who or why someone would change my address to Minnesota because I have not been to Minnesota in 15 years and I do not know anyone in Minnesota.
I racked my brain trying to figure out who in Minnesota would have done this . I then remembered that shopnbc originally gave me a Minnesota address to return the damaged TV to.
I then found out that the address that I was given originally was actually shopnbc's headquarters.
I finally figured out what happened when I did a mapquest with the address shopnbc provided and the address my credit card was changed to.
It is only 3.8 miles away and only two roads away!!! This is not a coincidence. This is a huge country and for it to be only 3.8 miles away? The odds are a zillion to one.
In the meantime, I have had to put a fraud alert on all of the credit agencies and have wasted almost an entire week just on this ID theft already.
And I still cannot get my $600 back from shopnbc after 8 months.
I cannot decide who are the bigger crooks. Shopnbc for refusing to credit me for a TV they have been paid for by UPS and for employing a criminal who is stealing peoples Identities in their credit department of all places (the department where they have your SS# and every other piece of vital information about their customers or the actual criminal herself.
My next calls are to the state attorneys offices and also to 20/20 (abc). I will also be notifying executives at NBC the parent company.
This report was posted on Ripoff Report on 10/13/2005 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shopnbc-Viscom/Eden-Prairie-Minnesota-55344/Shopnbccom-stole-my-identity-and-my-money-Ripoff-Eden-Prairie-Minnesota-160624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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