• Report: #468562

Complaint Review: Shopper Discounts & Rewards (Webloyalty.com)

  • Submitted: Sat, July 11, 2009
  • Updated: Mon, August 03, 2009

  • Reported By:Los Angeles California
Shopper Discounts & Rewards (Webloyalty.com)
101 Merrit 7, 7th Floor Norwalk, Connecticut U.S.A.

Shopper Discounts & Rewards ,Webloyalty.com musicnotes.com link lured me into this scam, but BBB case# and scathing letter to CEO got my $ back! Norwalk Connecticut

*Consumer Comment: Another Victim of Shopper Discounts

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Like many of you here, I didn't realize that $12/mo was being deducted from my checking account. When I first noticed it, I thought one of my kids had bought a shirt Online, or something I'd bought was being charged under another name.

The next time I noticed it, an 800 # appeared on my bank statement and I checked out Shopper Discounts & Rewards Online. Thank God for this Website -- I read my story over and over again in your tales of woe. I checked with my bank and discovered SD&R had been charging me $12/mo for 14 months ($168).

Apparently my daughter had purchased sheet music at musicnotes.com (NEVER again am I using that site for sheet music) in April 2008 and had clicked the link at the end that promises a $10 coupon. Without entering my debit card # again, SD&R was able to get the # from my daughter's entry on the musicnotes.com site.

First I called the 800# and demanded a refund. They credited 2 months over the phone and emailed me an affidavit to fill out. Then I filed a complaint with the Better Business Bureau.

I then researched the CEO (Richard Fernandes - Princeton, Harvard MBA - CEO of Webloyalty.com, the parent company: 101 Merrit 7, Seventh Floor, Norwalk, CT 06851) and wrote him a scathing letter citing the Harvard MBA Oath and my Better Business Bureau case #. I mailed in the affidavit, also citing the BBB case #.

Today, I'm happy to report, 18 days after I filed my complaint with the Better Business Bureau and wrote my brilliant letter to Richard Fernandes (talk about a good time!), SD&R has refunded every last dime they stole from me...less the interest, of course.

So, go after them in every way you can. Call 800-889-8776, demand to talk to a supervisor, and be beligerent. Definitely file a claim with the BBB (http://www.bbb.org/), and tell Mr. Fernandes what you think of him. I bet you'll have your money back in less than 3 weeks.

Why this is legal, I don't know. Every one of us should get behind legislation that forbids financial information entered by a customer on one site to be pilfered by another company on a linked site.

Good luck!

Mary Rose
Los Angeles, California

This report was posted on Ripoff Report on 07/11/2009 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Shopper-Discounts-Rewards-Webloyaltycom/Norwalk-Connecticut-06851/Shopper-Discounts-Rewards-Webloyaltycom-musicnotescom-link-lured-me-into-this-scam-b-468562. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Another Victim of Shopper Discounts

AUTHOR: Michael - (U.S.A.)

I have been receiving unauthorized monthly charges of $12.00 to my bank account from Shopper Discounts for the past 10 months, and I finally noticed their charges and called them today. They cancelled my account immediately and promised me a refund of $72.00 for the past 6 months within 3-5 business days. I was told that I would need to fill out an unauthorized charge affidavit to get a refund for the remaining 4 months. I filled out the affidavit and attached a copy of my complaint with the BBB concerning their practices.

The customer service rep I spoke to told me that my personal information and debit card # had been given to them through allposters.com as part of a promotion. I had made a purchase from allposters.com in September 2008, the month preceding the fraudulent charges. I never gave allposters permission to give my information to any third party, especially one as shady as WebLoyalty. I sent an email to allposters.com suggesting that they cut off all ties with WebLoyalty and end any promotion with Shopper Discount. I expect a full refund from Shopper Discount and encourage anyone who has made a purchase from these merchants to check their payment history for fraudulent charges.

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