Like many of you here, I didn't realize that $12/mo was being deducted from my checking account. When I first noticed it, I thought one of my kids had bought a shirt Online, or something I'd bought was being charged under another name.
The next time I noticed it, an 800 # appeared on my bank statement and I checked out Shopper Discounts & Rewards Online. Thank God for this Website -- I read my story over and over again in your tales of woe. I checked with my bank and discovered SD&R had been charging me $12/mo for 14 months ($168).
Apparently my daughter had purchased sheet music at musicnotes.com (NEVER again am I using that site for sheet music) in April 2008 and had clicked the link at the end that promises a $10 coupon. Without entering my debit card # again, SD&R was able to get the # from my daughter's entry on the musicnotes.com site.
First I called the 800# and demanded a refund. They credited 2 months over the phone and emailed me an affidavit to fill out. Then I filed a complaint with the Better Business Bureau.
I then researched the CEO (Richard Fernandes - Princeton, Harvard MBA - CEO of Webloyalty.com, the parent company: 101 Merrit 7, Seventh Floor, Norwalk, CT 06851) and wrote him a scathing letter citing the Harvard MBA Oath and my Better Business Bureau case #. I mailed in the affidavit, also citing the BBB case #.
Today, I'm happy to report, 18 days after I filed my complaint with the Better Business Bureau and wrote my brilliant letter to Richard Fernandes (talk about a good time!), SD&R has refunded every last dime they stole from me...less the interest, of course.
So, go after them in every way you can. Call 800-889-8776, demand to talk to a supervisor, and be beligerent. Definitely file a claim with the BBB (http://www.bbb.org/), and tell Mr. Fernandes what you think of him. I bet you'll have your money back in less than 3 weeks.
Why this is legal, I don't know. Every one of us should get behind legislation that forbids financial information entered by a customer on one site to be pilfered by another company on a linked site.
Los Angeles, California