• Report: #265858

Complaint Review: Shopper Discounts & Rewards

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  • Submitted: Tue, August 07, 2007
  • Updated: Tue, September 14, 2010

  • Reported By:Palm Coast Florida
Shopper Discounts & Rewards
P.O. Box 855 Shelton, Connecticut U.S.A.

Shopper Discounts & Rewards ripoff Charged my credit card without my permission Shelton Connecticut

*Consumer Comment: Shopper Discounts and Rewards - Happy Customer

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On August 5,2007 I was reviewing my credit card statement when I noticed a charge for 10.00 from Wli*shopperdiscount 800-8898776 Ct , I thought it was odd so I asked my husband what it was, not having my glasses on it looked like it said Wii, so i assumed it had something to do with our game system. He pointed out it said WLI, I did a search for the company and found out about other people being scammed by them as well. I went back over the credit card statements and found they had been charging us since April!! Furious I called the company to get it cancelled, demand a refund, and find out how they got my information. Well first thing I asked was how they got the information which the woman I was speaking to informed me that when I had signed up for my cell phone through InPhonics.com there was a page where I had to verify my email address and then click the ok button at which point a flashing message stating I had recieved $10.00 off my next order appeared, I clicked that bright yellow and red flashing message box at which point all of my information was transferred to them. Now she told me there was a 30 day trial period and if I wanted to cancel I could have. I told her that would have been fine but I never got a single email from the company telling me I signed up for the crap didnt know I had the account and that it needs to be caancelled. At which point she tells me "Well if I cancel it we wont charge you anymore but you will still be able to use your user name and password for the rest of the month. I asked "You must have missunderstood the conversation we had.

I'm trying not to take this out on you, I understand everyone needs to work and you are just doing your job, but do you not realize this is a scam?" to which she replies "I can assure you this is no scam" to which I reply, "thats fine its your job just cancel my account" Which she does at which point she asks me "Is there anything else I can do for you?" TO which I reply, "Give me back my $40.00" ANd she says, "If I do that you will loose all access to the account" at this point I really believe I am dealing with a retard who is definitely reading a script. I say "Well since I never knew the account existed in the first place it doesn't make much of a difference, now does it?" at which point the light bulb came on in her head and she FINALLY got it!!!!! So, all in all, they are supposed to refund the full $40 within 3-5 business days we will see what happens with that! It just completely baffles me how they can get away with something like this.

Nature
Palm Coast, Florida
U.S.A.

This report was posted on Ripoff Report on 08/07/2007 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shopper-Discounts-Rewards/Shelton-Connecticut-06484/Shopper-Discounts-Rewards-ripoff-Charged-my-credit-card-without-my-permission-Shelton-Co-265858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Shopper Discounts and Rewards - Happy Customer

AUTHOR: BillyBarty - (United States of America)

In case anyone is interested in a contrarian view here.. I was signed up for Shopper Discounts and Rewards when they called me on my cell phone. They convinced me with a 30-day free trial. I used my membership pretty much immediately and was credited with a little bit of cash back due to my purchases. Of course, I then forgot all about it and the 30 days passed without a thought. When I saw the $12.00 monthly membership fee show up on my card I had to trace it through the credit card company before I remembered signing up. I then decided I was going to cancel it. I did so and got no hassle from customer service. However, I was not going to get the $12.00 back, so I decided to try to use the service for the balance of my membership time so as to mitigate the $12.00. To my surprise, I discovered that the membership worked for me. Then one day I went to use it and discovered that my membership had lapsed (according to schedule). So I actually called Shopper Discounts and Rewards and signed back up. This was January '09 and I have been a member ever since. How I insure that it works for me is as follows. I take advantage of the monthly deal where you can buy up to $100 dollars worth of gift card for $80 (I get four $25 dollar gas cards for $20 each). Then I take advantage of the $10 monthly bonus that you can get by using the service at least once during the month (a requirement which the aforementioned gift cards purchase satisfies). So by doing a few minutes of pointing, clicking, and e-mailing, I come out ahead by $18.00 monthly ($20 gift card savings plus $10 monthly bonus minus $12.00 monthly fee) - at a minimum. I come out even further ahead if I use the service wisely for other purchases that I was going to make anyway. What I usually do is shop the web outside the service for whatever product I am interested in, note the 3 or 4 best deals that I find, and then log into the service to see if any of those 3 or 4 vendors are affiliated with the service. I find that around half the time I get the best deal through Shopper Discounts and Rewards. For example, the other day I found Quicken 2010 on Intuit's website for $20 off ($39.99) the best deal I could find that looked legit. I then went to Shopper Discounts and Rewards and discovered that Intuit is affiliated with the service. So I got the $20 Intuit discount plus was credited for an additional 15% cash back by linking to Intuit through Shopper Discounts and Rewards. So after more than a year and a half as a member, if I am getting scammed, Id like someone to explain how I have yet to see any truly bogus credit card charges as a result of my membership. To make this membership (and those like it) work for you, you just need to maybe plan your purchases a little more and be willing to do a little bit extra work. Most people probably wont do this and their membership fees are subsidizing the rest of us I guess. Cest la vie. I am sticking with Shopper Discounts and Rewards until it no longer works for me.
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