- Report: #497408
Report - Rebuttal - Arbitrate
Complaint Review: Shopperdiscount.com
Shopperdiscount.comhttp://home.shopperdiscountsandrewards.com/ Internet United States of America
Shopperdiscount.com Webloyalty.com ShopperDiscount.com charged my AMEX $15 every month for over 2 years Internet
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I called AMEX and they credited the last 6 months and suggested to contact the vendor. I called the phone number listed on my statement and asked the customer support rep to describe the services I was supposedly paying for. None of it made sense (coupons, discounts, etc. all via email). I told him my wife had not subscribed to it and had not received any emails from them and that we wanted a full refund. He canceled my wife's account with no hesitation and then offered a 6 months refund...HA! He probably did that as they knew AMEX wasn't going to pay them those months anyway. I asked for a full refund and the guy said he would email me some forms. I asked him to mail me the forms in case the email didn't reach me. The rep agreed but never asked for my address.
My wife received a termination email from Shopperdiscount.com, but never received the forms or instructions on how to get the full refund.
Still waiting on our full refund of over $300
This report was posted on Ripoff Report on 09/19/2009 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shopperdiscountcom/internet/Shopperdiscountcom-Webloyaltycom-ShopperDiscountcom-charged-my-AMEX-15-every-month-for-497408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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