• Report: #811466

Complaint Review: ShuttleFare.com

  • Submitted: Mon, December 19, 2011
  • Updated: Mon, December 19, 2011

  • Reported By: Jerry — Edmonton Alberta United States of America
222 Old Boston Post Rd. Old Saybrook, Connecticut United States of America

ShuttleFare.com No Show Shuttle and/or Shuttlefraud.com Old Saybrook, Connecticut

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Booked a shuttle from the airport to my hotel. Received a confirmation message and number from shuttlefare.com that the shuttle would pick us up at the airport. They even charged my credit card $41 dollars.

Landed at the airport, collected my bags and then followed their instructions. After more than 30 frustrating minutes on the phone and goofing around with their customer service, I was told "no shuttle available; we recommend that you take a cab instead." My daughter was in tears after a long flight and I was left high and dry! Took another 20 minutes to get a cab that cost $56 bucks.

The next day I tried to get my money back. After another frustrating 30 minutes on the phone, they eventually refunded my $41 dollars but by now I had wasted more than an hour and a half of my time on these guys! I asked them to at least give me the excess cost of the taxi ($15 dollars) for failing to perform. They refused,.

This report was posted on Ripoff Report on 12/19/2011 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShuttleFarecom/Old-Saybrook-Connecticut-06475/ShuttleFarecom-No-Show-Shuttle-andor-Shuttlefraudcom-Old-Saybrook-Connecticut-811466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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