- Report: #811466
Report - Rebuttal - Arbitrate
Complaint Review: ShuttleFare.com
ShuttleFare.com222 Old Boston Post Rd. Old Saybrook, Connecticut United States of America
ShuttleFare.com No Show Shuttle and/or Shuttlefraud.com Old Saybrook, Connecticut
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Landed at the airport, collected my bags and then followed their instructions. After more than 30 frustrating minutes on the phone and goofing around with their customer service, I was told "no shuttle available; we recommend that you take a cab instead." My daughter was in tears after a long flight and I was left high and dry! Took another 20 minutes to get a cab that cost $56 bucks.
The next day I tried to get my money back. After another frustrating 30 minutes on the phone, they eventually refunded my $41 dollars but by now I had wasted more than an hour and a half of my time on these guys! I asked them to at least give me the excess cost of the taxi ($15 dollars) for failing to perform. They refused,.
This report was posted on Ripoff Report on 12/19/2011 03:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/ShuttleFarecom/Old-Saybrook-Connecticut-06475/ShuttleFarecom-No-Show-Shuttle-andor-Shuttlefraudcom-Old-Saybrook-Connecticut-811466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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