- Report: #990026
Report - Rebuttal - Arbitrate
Complaint Review: Shuttlefare
ShuttlefareOld Saybrook, Connecticut United States of America
Shuttlefare Shuttlefare.com, AirportShuttles.com Shuttlefare screwed up my reserveration and can't get them to refund me back, poor customer service Old Saybrook, Connecticut
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On August 9, 2012, I called Shuttlefare to update my reservation because I switched hotels.
On October 12, 2012 I received an email from Shuttlefare.com stating that I never showed for my pickup - According to our dispatch records from your shuttle company provider, you are marked as a No Show on the date/time of your pickup reservation. If you feel this is inaccurate, call our customer service at 800-851-4528. Sincerely, Customer Support/Shuttlefare.com/800-851-4528.
I called Customer Service and spoke to Jaime. I explained in detail and provided her with my original confirmation. She found that my November 3rd reservation (5148763) was changed accidentally to October 3rd, she appologized and offered a refund of $32.00. Well to date, I have not received a refund. After serveral calls to Customer Rep James, I provided another mail address (work) and still no refund. I called again today, January 2, 2013 and spoke to Fabiola. She stated that manager Tom wasn't in and she will have him call me once he is in the office. I called again and this time I received a voice message stating to leave a message and I will receive a call back, still no call back. I've asked to speak to Tom each and every time I call but he is never available and never returns my calls. At this point, my credit card company cannot assist as it is over the 120 transaction period. I know it's not a lot of money but it's my money!
Julie, S, New Jersey
This report was posted on Ripoff Report on 01/02/2013 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Shuttlefare/Old-Saybrook-Connecticut-/Shuttlefare-Shuttlefarecom-AirportShuttlescom-Shuttlefare-screwed-up-my-reserveration-a-990026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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