• Report: #97376

Complaint Review: Siemens

  • Submitted: Fri, July 02, 2004
  • Updated: Sat, July 17, 2004

  • Reported By:Marion Iowa
Siemens
www.siemens-mobile.com San DIego, California U.S.A.

Siemens Gigaset horrendously engineered crap San DIego California

*Author of original report: Siemens finally comes through with replacement

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Bought a Siemens Gigaset 2420 and 5 handsets (over $700) 3 years ago. Almost immediately, the handsets started failing, all with the same symptoms--battery would not charge, speaker dropped out, needed to frequently re-register the handsets with the base. Siemens observed their warranty term to the letter, stopping any replacement (even of failed handsets they replaced) at one year--no matter this was supposed to be a high-end phone system. They claimed that my problems were "mechanical," and therefore they would not cover them. I handled my handsets well-never dropping them.

In an attempt to get my phones working again, I opened one up (I'm an electrical engineer), and found out the source of most of the problems--really shoddy corner-cutting design. In particular, there were some friction contacts that were not plated with a corrosion-resistant metal, therefore they were completely unreliable over more than a short time.

I also found out that many people complaining in various internet forums had the EXACT same problems I did. We all thought Siemens was a quality brand, but we quickly found we were wrong. They dropped their poorly designed equipment like a hot potato rather than stand behind their mistakes.

DO NOT BUY GIGASET! YOU WILL BE TRAPPED, TOO!

David
Marion, Iowa
U.S.A.

This report was posted on Ripoff Report on 07/02/2004 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Siemens/San-DIego-California/Siemens-Gigaset-horrendously-engineered-crap-San-DIego-California-97376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Siemens finally comes through with replacement

AUTHOR: David - (U.S.A.)

Siemens finally came through with a replacement phone set. Took a LONG time and many letters (president in Germany, BBB, and direct). I wish others on the web who've had the same exact failure problems would have been handled as well, or expeditiously. But, they did escalate the case and solve it in the end.
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