• Report: #122418

Complaint Review: Signatures Aka Starcrest Of California

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  • Submitted: Sat, December 11, 2004
  • Updated: Sat, January 01, 2005

  • Reported By:Lee's Summit Missouri
Signatures Aka Starcrest Of California
19465 Brennan Ave Perris, California U.S.A.

Signatures Aka Starcrest Of California Took my money-Lost my order Perris California

*Author of original report: Satisfied with Signatures Mail Order-Perris CA

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I sent in a mail order to Signatures (also known as Starcrest of California) on November 20. My check was cashed on November 26, so I know they received it.
Since I still haven't received my order, I called their customer service number (NOT toll-free) to check on the status of my order. They had no record of it. In fact, they could not find my name and address in their computer system, although I have ordered from them in the past.
I was advised to fax a copy of the cancelled check and they would fulfil my order.

I've done that, and requested they phone me with the status of the items I had ordered. No response yet.
I am very disappointed. Their merchandise is inexpensive and makes great stocking stuffers. Now I will have to fight the crowds and parking lot frenzy at the local mall to finish up my holiday shopping.

If they can't ship the items I ordered, they'd better send a refund to me pronto.

Jan
Lee's Summit, Missouri
U.S.A.

This report was posted on Ripoff Report on 12/11/2004 09:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Signatures-Aka-Starcrest-Of-California/Perris-California-92599/Signatures-Aka-Starcrest-Of-California-Took-my-money-Lost-my-order-Perris-California-122418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Satisfied with Signatures Mail Order-Perris CA

AUTHOR: Jan - (U.S.A.)

I faxed a copy of my canceled check as requested, and I received a phone call the very next day. They promised to fulfil my order (except for two items that were no longer available). I subsequently received a nice letter stating that my order had been shipped -- the letter arrived the same day as my order that had been shipped Priority Mail.

The merchandise was very nice, I was pleased with everything. I had misgivings about this company after reading all the bad reports, but I have to point out that they treated me very nicely, and even gave me a toll-free number to call (800-777-0327). For the two items that were unavailable, they said I could have a credit on merchandise or a refund check.

I am a satisfied customer!
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