Entered into contract on May 11, 2012. Although we were a little unsure about the deal - we decided to place an order, after hearing "Listen, if money is an issue - we are not your company. Couldn't we have just been upfront about that?" about ten different times. Talk about a little uncomfortable. Less than 12 hours later - we tried calling EVERY SINGLE PHONE NUMBER listed on our contract and the folder that was given to us - every single phone number was busied for the weekend. I could not get in touch with my sales rep either. We left a message on Monday morning, and never got a call back. Finally on Tuesday we called back again - and were told "No refunds". That's just the way it is. I thinkthat we have done our part to make this easy, we went out of our way to try to contact the company. We were told that the sign went to production --- yet we have not even spoken to anyone in the art department -- let alone picked a shape for the sign. How did it go to production? Under what specs? I called and spoke to customer service, with no resolution. $800 might not be a whole lot of money, to a whole lot of people....But it sure is a whole lot of money to me and my brand new business. We actually went to view another sign that was produced by this company and we were assured by our own eyes - in person, this sign is not nearly the size and quality that we would need - and expect for our money. Since our first call back from the company we have placed over 20 phone calls on a daily basis to people in thier so called "management" and they have no intentions of resolving this by NEVER CALLING US BACK!!! I have read every lame a*s excuse this company tries to pull off and you think this wont happen to you... your wrong!!!! PLEASE DO NOT USE THIS COMPANY!!!! I DARE asstronix to rebut this post! I cant wait to rip into you!