- Report: #794980
Complaint Review: Silas Steakhouse
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| Silas Steakhouse 5501 Gulf Blvd.
St. Pete Beach, Florida United States of America |
|
Silas Steakhouse Silas Steakhouse & Seafood Grill Catering, St. Pete Beach, Florida, Weddings, St. Pete Beach, Florida
*Consumer Comment: Confusing.
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I am complaining about Silas Steakhouse, Silas Steakhouse & Seafood Grill, Restaurant Technology Concepts, Inc, d/b/a Table Turn, Bayside Banquets, Catering by Silas and any other various DBA's they may go by.
I am filing this complaint because of their contract practices. We were very excited to have our wedding reception at their banquet hall, but unfortunately had to cancel because of a family illness. The wedding planner we had dealt with, Amy Faust (who apparently no longer works for this company) had told us that we could receive our deposit back if we cancelled in 90 days. We had our date booked for 4/18/2012 and cancelled on 10/18/2011, well before the 90 day period we were informed of. Once we had cancelled, the vice president of this company, Debbie Stambaugh, informed us that we would not receive our deposit back until our previous date was re-booked. This was not what we had been told by a representative of their company. In our contract, there is no mention of this "industry standard" of not receiving our deposit back unless the date was re-booked. Debbie is under the impression that we had to "prove" that we had been told what her representative had told us. This is an incredibly deceptive business practice. At first, we were told that we had just signed a blank "function sheet" and not a contract, but later when threatened with not having a binding contract with Silas Steakhouse, Debbie told us that was indeed a contract. Debbie has denied my request for all of our signed documents that we have sent them, and by turning our blank "function sheet" into a "contract", she believes that she can pull certain contractual elements, that should have been in the contract, out of thin air. We would like to receive our deposit back since nowhere in our "contract" does it say we are not entitled to it if the event does not take place.
Do not book your reception here. Before we even had any of these issues, getting someone to talk to us was like pulling teeth.
I am filing this complaint because of their contract practices. We were very excited to have our wedding reception at their banquet hall, but unfortunately had to cancel because of a family illness. The wedding planner we had dealt with, Amy Faust (who apparently no longer works for this company) had told us that we could receive our deposit back if we cancelled in 90 days. We had our date booked for 4/18/2012 and cancelled on 10/18/2011, well before the 90 day period we were informed of. Once we had cancelled, the vice president of this company, Debbie Stambaugh, informed us that we would not receive our deposit back until our previous date was re-booked. This was not what we had been told by a representative of their company. In our contract, there is no mention of this "industry standard" of not receiving our deposit back unless the date was re-booked. Debbie is under the impression that we had to "prove" that we had been told what her representative had told us. This is an incredibly deceptive business practice. At first, we were told that we had just signed a blank "function sheet" and not a contract, but later when threatened with not having a binding contract with Silas Steakhouse, Debbie told us that was indeed a contract. Debbie has denied my request for all of our signed documents that we have sent them, and by turning our blank "function sheet" into a "contract", she believes that she can pull certain contractual elements, that should have been in the contract, out of thin air. We would like to receive our deposit back since nowhere in our "contract" does it say we are not entitled to it if the event does not take place.
Do not book your reception here. Before we even had any of these issues, getting someone to talk to us was like pulling teeth.
This report was posted on Ripoff Report on 11/03/2011 09:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Silas-Steakhouse/St-Pete-Beach-Florida-33706/Silas-Steakhouse-Silas-Steakhouse-Seafood-Grill-Catering-St-Pete-Beach-Florida-Wedd-794980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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" At first, we were told that we had just signed a blank "function sheet" and not a contract, but later when threatened with not having a binding contract with Silas Steakhouse, Debbie told us that was indeed a contract. Debbie has denied my request for all of our signed documents that we have sent them, and by turning our blank "function sheet" into a "contract"
Your report is very confusing. Things that you have to sign, usually indicate some sort of contractual obligation (otherwise you wouldn't have to sign them). This is why you have to carefully read stuff before signing, and avoid signing anything that is blank. Since you say you sent them other signed documents (that you no longer have a copy of), it's likely that you have a contract. Contracts are virtually always required for reserving venues for large gatherings.
Forget what anyone told you or anyone else. If there are signed documents relating to the terms of the deal, they will take precedence over anything that anyone said. That is the purpose of written contracts. To finalize the terms.
". In our contract, there is no mention of this "industry standard" of not receiving our deposit back unless the date was re-booked. "
Here you seem to be confirming that you do have a contract. If that is the case, what does it say about cancellation and the return of the deposit? They cannot decide to claim some "industry standard" policy if it was not in the contract. That wouldn't fly in any court.
Basically, whatever the contract says about cancellations is what should happen. What you or anyone else were told is irrelevant. Their "industry standard" is also irrelevant if it is not written into the contract.
Good luck.
Your report is very confusing. Things that you have to sign, usually indicate some sort of contractual obligation (otherwise you wouldn't have to sign them). This is why you have to carefully read stuff before signing, and avoid signing anything that is blank. Since you say you sent them other signed documents (that you no longer have a copy of), it's likely that you have a contract. Contracts are virtually always required for reserving venues for large gatherings.
Forget what anyone told you or anyone else. If there are signed documents relating to the terms of the deal, they will take precedence over anything that anyone said. That is the purpose of written contracts. To finalize the terms.
". In our contract, there is no mention of this "industry standard" of not receiving our deposit back unless the date was re-booked. "
Here you seem to be confirming that you do have a contract. If that is the case, what does it say about cancellation and the return of the deposit? They cannot decide to claim some "industry standard" policy if it was not in the contract. That wouldn't fly in any court.
Basically, whatever the contract says about cancellations is what should happen. What you or anyone else were told is irrelevant. Their "industry standard" is also irrelevant if it is not written into the contract.
Good luck.
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