I am complaining about Silas Steakhouse, Silas Steakhouse & Seafood Grill, Restaurant Technology Concepts, Inc, d/b/a Table Turn, Bayside Banquets, Catering by Silas and any other various DBA's they may go by.
I am filing this complaint because of their contract practices. We were very excited to have our wedding reception at their banquet hall, but unfortunately had to cancel because of a family illness. The wedding planner we had dealt with, Amy Faust (who apparently no longer works for this company) had told us that we could receive our deposit back if we cancelled in 90 days. We had our date booked for 4/18/2012 and cancelled on 10/18/2011, well before the 90 day period we were informed of. Once we had cancelled, the vice president of this company, Debbie Stambaugh, informed us that we would not receive our deposit back until our previous date was re-booked. This was not what we had been told by a representative of their company. In our contract, there is no mention of this "industry standard" of not receiving our deposit back unless the date was re-booked. Debbie is under the impression that we had to "prove" that we had been told what her representative had told us. This is an incredibly deceptive business practice. At first, we were told that we had just signed a blank "function sheet" and not a contract, but later when threatened with not having a binding contract with Silas Steakhouse, Debbie told us that was indeed a contract. Debbie has denied my request for all of our signed documents that we have sent them, and by turning our blank "function sheet" into a "contract", she believes that she can pull certain contractual elements, that should have been in the contract, out of thin air. We would like to receive our deposit back since nowhere in our "contract" does it say we are not entitled to it if the event does not take place.
Do not book your reception here. Before we even had any of these issues, getting someone to talk to us was like pulling teeth.