- Report: #951125
Report - Rebuttal - Arbitrate
Complaint Review: Silver Coin Diner
Silver Coin Diner20 White Horse Pike Hammonton, New Jersey United States of America
Silver Coin Diner Bad Food, Terrible Service & Disgusting Environment Hammonton, New Jersey
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First, I used their Mens Room and there were used toilet seat covers rolled up and thrown on the toilet and the urinals were caked with urine that has not been flushed.
I told the waitress about the bathroom and she smiled and said OK. (No sign of any type of sympathy or understanding or assuring me that things will be taken care of.)
Now, as JM and I waited for Chad to arrive we ordered our drinks. I asked for a Mountain Dew and the waitress said no but we have sierra mist. How is that an alternative to Mountain Dew?! So I ordered root beer instead.
I finish my root beer and it sits EMPTY on the table, even after Chad arrived my glass was empty. After 10 minutes of
being IGNORED by the waitress I was about to complain and leave but JM asked if I could keep calm. I was like okay sure.
The waitress came to the table, Chad ordered a Sierra Mist and the girl never bothered to ask if she could refill my soda or JM's coffee. Then it was 20 minutes before she brought Chad his soda.
At this point I was without a refill for over 40 minutes. She comes back to the table and we place our orders. JM ordered Pork Chops w/ Applesauce & Mashed Potatoes, Chad ordered s**t on the Shingles with Hash Browns and toast, I ordered and specified that it was my appetizer steamed clams with butter and the red sauce that is usually served with seafood (I was annoyed at this point and could not remember cocktail sauce) and Chad handed her three empty glasses and asked for refills.
The girl comes back with the refills and JM's appetizer, but my appetizer was still being prepared. She comes back with Chad and JM's meals and my APPETIZER was still not ready. At this point Chad handed her three empty glasses again and requested another refill. (not once did she offer to refill our glasses)
The girl finally comes back with my APPETIZER with butter and tomato sauce when JM and Chad were half finished with their dinner which they didn't finish. Chad complained that his SOS was cold, JM complained that his chops were hot outside but cold inside, his mash was stale which he sent back and had replaced andthat was still stale.
I asked for a half a teaspoon of horse radish and the girl brought me back an entire bowl which was pretty much wasted. I made my own cocktail sauce by mixing it with Catchup (thank you Donna Teal Franchetti for teaching me that one).
My clams were sandy (I know how to clean clams these were not cleaned) I ate them any way because I figured what the hell there's a trick that many people don't know about with clams. (I should know I spent an entire week steaming them this past summer.)
Chad and JM left at this point and I ordered my main course which was Soup and Grilled Cheese. She brought out the soup as I waited another 10 minutes for my grilled cheese. Who eats SOUP before their GRILLED CHEESE?! The whole
purpose of the two is to eat together!
I left the girl a 5% tip thinking maybe she was new or it was because they were busy.
I then went to complain to the manager about the bathroom, food and service. She refused to cut the bill or anything. I demanded to speak to the owner which she said he was not in. So, I paid with my Master Card, as to dispute the charges.
This was a complete disaster. Instead of discussing business, it was all about the lack of service and bad quality of the food.
I went back in after my trip to walmart to get the employee's names and they gave me two of the names then kicked me out, stating that they will dispute the charges! I will be more than happy to file all the necessary reports against this company as is needed as they have terrible service, terrible food and a disgusting environment.
JM went inside and told them that the food was worse than the food they serve in Jail and other things.
I have filed the charge back with MasterCard and am going to continue muddying their name throughout town and the web for their terrible service. Until I get some sort of restitution from the Silver Coin
This report was posted on Ripoff Report on 10/05/2012 05:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Silver-Coin-Diner/Hammonton-New-Jersey-08037/Silver-Coin-Diner-Bad-Food-Terrible-Service-Disgusting-Environment-Hammonton-New-Jers-951125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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