• Report: #539631

Complaint Review: Silver & Gold Exchange

  • Submitted: Tue, December 15, 2009
  • Updated: Mon, July 09, 2012

  • Reported By: Tina — Illinois United States of America
Silver & Gold Exchange
39 Central Square #203 Internet United States of America

Silver & Gold Exchange silverandgoldexchange.com BEWARE COMPANY PRETENDS TO BE PROFESSIONAL BUT IS NOT Internet

*Consumer Comment: issues with silverandgoldexchange.com

*Consumer Comment: I Beg to Differ.....

*REBUTTAL Owner of company: Here is what a few of our customers are saying....

*Consumer Comment: PHONY REVIEWS from silverandgoldexchange.com owner and company a SCAM Here's the proof!

*REBUTTAL Owner of company: Hardly worth a rebuttal....however....

*Author of original report: hmm you must have upset more then just me!

*REBUTTAL Owner of company: This is a FALSE report.

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This company does bait and switch beware. 

On their website the make statements about pennyweights which are not true.

"When you are selling silver or gold, you may hear a lot of different measurment units mentioned. Actually, many dealers use obscure terms such as Pennyweight (DWT) in order to confuse the seller and make it seem like they are getting a higher price than they really are."

This is not true refining companys use DWT or Pennyweight because gold is sold by kilos and kilos are divisible by the DWT pennyweight, not the gram.  It would be like selling meat by the ounces not the pound.  They will lie up and down to you and promise to pay you more but don't believe them!  They are uneducated and pretend to be honest even have a BBB but are a new company not a trusted company that has been around for the test of time.  Here is the bbb explaination of why they have A- its because the length of time business has been operating.  Not been in business long enough for complaints. BEWARE they just change company names if they get bad reviews.

BBB Rating for Silver & Gold Exchange LLC

Based on BBB files, Silver & Gold Exchange LLC has a BBB Rating of A- on a scale from A+ to F.

Reasons for this rating include:

  • Length of time business has been operating.
  •  

    This company is a ripoff and will rip you off have prices online but thats not what they pay when you send you stuff in beware!  I have done my homework and found out the owner of this company had other companies in the gold buying business and keeps changing the company name to decieve consumers.  Sell to someone you can do business with face to face and that has a physical location.

     


    This report was posted on Ripoff Report on 12/15/2009 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Silver-Gold-Exchange/internet/Silver-Gold-Exchange-silverandgoldexchangecom-BEWARE-COMPANY-PRETENDS-TO-BE-PROFESSIONA-539631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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    REBUTTALS & REPLIES:
    1Author 3Consumer 3Employee/Owner
    Updates & Rebuttals

    #1 Consumer Comment

    issues with silverandgoldexchange.com

    AUTHOR: jdabook - (United States of America)

    I am a new customer and I think I am about to have major issues with this outfit. I should have stopped any transaction when they emailed that they recieved the package but will have to melt it down before estimating the content. They stated that if they do this, they will not be able to return the goods.

    A week later there is an email from them stating there is no silver content in the 42 ounces of hand poured bars and that is it. End of email.

    I beg to differ folks. I scout this stuff in garage sales and have melted down sterling jewelry, antique dinner sets, vases, candle holders, etc. and they tell me there is zero silver content.......???? highly questionable practices going on here.

    In response, I have issued them an email stating that I will need the melted items returned or I will have to file a formal complaint with the BBB. This would include the National Bearau as well as the State affiliated programs from the state in which they operate and the state that my package originated from.

    However, I will allow Silverandgoldexchange.com an opportunity to respond hopefully with their better judgement of THEIR issue. Take note that I say it's their issue now. I'm stating facts, not threats.

    I really couldn't care any less for the items lost, I do care however, for the principal of the situation. So step 1, I wait for an honest reply. That is where we're at as of now. I will follow up with our results.
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    #2 Consumer Comment

    I Beg to Differ.....

    AUTHOR: JTANK - (United States of America)

    After reading the original ripoff report on this company, and its subsequent rebuttals, I must respectfully disagree with the negative review of the Silver and Gold Exchange.  I completed a transaction with them in late December, 2009, and was very pleased with their service.

    Those people (or that one person reporting under several different names) claimed in one rebuttal that the customer testimonials are fabricated.  To help lay that particular rumor to rest, I am hereby submitting the testimonial I just finished writing about this company:

    "I just want you to know how extremely surprised and pleased at the outcome of my recent transaction with the Silver and Gold Exchange.  For anyone who's looking for some quick cash and has gold or silver sitting around collecting dust, this is the place to go!

    I sent my package containing quite a few broken or unused gold bracelets, necklaces, and one piece of sterling silver bullion on December 14 or 15.  On the morning of December 22, there was an offer from Mike in my e-mail box.  The offer was higher than I had anticipated, which pleased me to no end.

    I had the option of having my money paid into my PayPal account (for which PayPal may charge a fee) or having them send me a check.  I chose the check, fully expecting that I wouldn't receive it until after the 1st of the year.  It arrived with my mail on December 28!

    Quite honestly, I will tell you that I had reservations about this transaction, including whether or not the check would clear.  There are so many horror stories out there about people getting ripped off big time that I couldn't help but hold my breath.  However, according to my bank, the funds were made available to me on December 30th.  It would appear that, as of right now, this check has indeed cleared the account of the Silver and Gold Exchange.

    I am thrilled with the speed and professionalism on the part of the parties involved in completing this transaction!  I would gladly (and already have!) told my friends and family about the Silver and Gold Exchange and will continue to highly recommend them.  I give them five gold stars and five thumbs up!!!!"

    My review is most definitely not fabricated and is 100% true.  My hope is that my comments here will help to set the record straight.  It's a pleasure doing business with this company.  My transaction was completed quickly and professionally, and I was very pleased with the outcome.
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    #3 REBUTTAL Owner of company

    Here is what a few of our customers are saying....

    AUTHOR: Silver and Gold Exchange - (United States of America)

    Here are a few VERIFIABLE reviews about our company.
    We will be happy to provide proof and contact information for each and every one of these to the editors at RipOff Report or any other consumer group or agency.
    Best regards,
    Mike Ferreira
    Silver and Gold Exchange LLC

    I had a wonderful experience with the Silver & Gold Exchange.  Your website made knowing what my old 14k gold wedding band would be worth (and it was 6x the amount offered by Cash4Gold.com!); I was contacted within 3 days of mailing my ring to approve the offer; and I had a check by the following week.  Easy and streamlined.  I liked that!  Thanks!  I just wish more people were aware of your service!

    James Philip Cox, author The Rose of Camelot
    North Hills, CA.

    If it were not for Mike Ferreira, I would be scared to death to do business via email. He put me at ease and made life dealing with strangers so much easier. Being a senior citizen, I was scared and frightened to do business with the Silver and Gold Exchange. After all, I did not know then other then their advertisement via the internet. To mail in my gold and silver items to strangers was very, very scary. After all, I had these items for many, many years. After putting me at ease, he instructed me carefully on what to do. I have already received the check promised (all within 10 days of the mailing of my gold and silver items.) I am so pleased with the Silver and Gold Exchange and I have Mike to thank for this.

    Shirley F.
    Grover Beach, CA

    I would highly recommend your service. I had several silver and gold bars I inherited from my grandfather. I was hesitant at first to send you the first bar of silver (which was so easy: print out the shipping label, put it on the box and drop it off at the post office) but I was very happy to get a response and an offer 3 days later. I accepted the offer and asked for a check and got it quickly. Since then I have done two other transactions and have been completely satisfied.

    Jeff G.
    Parker, CO.

    I had such a postitive experience with Silver and Gold Exchange.  I followed the information on the website and mailed my items on a Tuesday, I had an email with an offer to purchase by that Thursday and received my check by the following Friday.  What fabulous customer service!!  I would and have recommend your company to others and will definitely do business with you again!  Thank you very much!

    Donna V.
    Mount Dora, FL.

    I was skeptical of any of the companies but after reading reviews went with silverandgoldexchange.com.  Glad I did.  Quick and detailed response payment as advertised quick payment.  Could not have been quicker or easier.  I highly recommend.

    Karen W.
    Cincinnati, OH

    My experience with the Silver and Gold Exchange was one the best business transactions I have been involved with at any level this year.  The initial follow up email,  the personal touch of being able to speak with you personally by phone and the fact that every thing happend the way it was explained to me.  This transaction was uncomfortable for me from the beginning and now that it is complete I am glad to refer, recommend and use again the Silver and Gold Exchange.

    Scott L.
    Marysville, CA.

    I think you are wonderful. I have sent 3 different times and am just getting ready to send a 4th parcel of gold items. I have been very pleased with the offer for the scrap gold and silver. Most importantly the prompt offer and payment. Literaly within a few days of mailing I have you offer and by the end of the same day a payment to my paypal acocunt. I find you to be very honest. I tried selling my scarp to a jeweler and they really do rip you off, at least half the price that you offer. I am very glad to have found you.

    Rhonda A.
    Blackstone, VA.

    Doing business with the Silver and Gold Exchange I found was a great pleasure. I had done research on various companies out there, from pawn shops, to jewelers, to internet companies seeking gold, and found the Silver and Gold exchange to be the best. They were a member of the BBB, the Chamber of Commerce,  had NO complaints, and they  paid top dollar for my gold and silver. On top of that,they were not satisfied unless I was satisfied. I have used them more than once and would most definetly refer them to anyone.

    Allyson F.
    Garner, NC.

    I sent in a ring to Silver and Gold Exchange to try them out.  I was given double vs what a local jewelry store offered me.  So I gathered up all my old and broken, yes broken jewelry, and got a check for over $250!  That made for a great Holiday!  Thank you Silver and Gold Exchange!  Ive since recommended you to friends that are planning on doing the same thing.

    Lori S.
    Edinboro, PA.

    My experience with Silver and Gold Exchange was very professional, friendly and fast. I came to them on a recomendation that I read on MSN Money. They want their customers to realize the full value for the items that are sent in unlike other companies in their industry.  I have already told my friends and family about my postive experience with Silver and Gold Exchange.

    Kathleen W.
    Oregonia, OH

    I found your service to be both professional and convenient and your purchase of my gold jewelry to be both fair and prompt. I had done some homework prior to sending in my gold and your company more than doubled the price I was offered by a local pawn shop and your professional handling of my inquiry gave me the comfort I needed to send my gold off to you. So keep up the good work!

    Ron P.
    Corona, CA

    Thank you so much for the cash!!! That was so easy, I didnt even have to pay the postage.  I had my money in only a couple days. I was sure it would take weeks.  I have used Silver & Gold Exchange now three times and I cannot think of a way they could improve on the service or timeliness! Great job, I will be back!

    Lisa H.
    Monroe, WA

    Dealing with Mike on the Silver and Gold exchange was my first transaction over the Internet.  Im old school, and have heard so many horror stories about doing business on the net, was always a little leery to try it.  But Mike made it easy, and everything went very smooth and as advertised. Would highly recommend them . Thanks again Mike.

    Tom C.
    Throckmorton, TX

    Im really glad I found your company.  Every aspect of our transaction was handled so promptly and professionally. Your website is terrific it really explains the specifics of the metals and the various methods that vendors use to weigh and value them.  I found the detailed description of sterling vs. silver plating especially interesting and helpful. Thanks again.

    Elaine R.
    Bala Cynwyd, PA
    .

    I was looking for a company to buy my silver jewelry for a couple of weeks and I found Silver and Gold Exchange online. I filled up the form and emailed the company and the following day I got a response.  The service was excellent I will recommend your company to my friends and family.

    Elizabeth R.
    San Jose, CA.

    I have told all my friends and family about The Silver and Gold Exchange.  This is where to go if you want sincere, honest, and quick service.  Mike will make sure you are taken care of personally!   I sent in my items and within a week I had a price quote which I accepted and a check in my hand soon after that. I recommend The Silver and Gold exchange without reservation.

    Jamie C.
    Gate House Inn
    Jackson, CA.

    My experience with Silver and Gold Exchange was exceptional.  They are a wonderful company to work with and the money I received for my jewelry exceeded my expectations.  I will definitely do business with Silver and Gold Exchange again and have already recommended them to all of my friends and family.  Thank you for your great service!

    Mary Jo H.
    West Palm Beach, FL.

    This is the second time I have used the Silver and Gold Exchange and I continue to be impressed with their responsiveness and ease of use!  I would highly recommend them to anyone!

    Jennifer D.
    Orlando, FL

    I was very impressed with the Silver and Gold exchange. It was very easy and you were quick to get the money back to me. I chose to have the money mailed to me and it only took three days for me to receive the money after I got my offer. And my offer, well it far exceeded what I thought I was going to get. You guys were great. Thanks!!

    Deanna G.
    Montgomery, TX.

    I was very pleased with my whole experience with Silver and Gold Exchange. First,  I really liked that the website gave me comprehensive information so I could make my decision about which service to use. Particularly, I found the tutorial about how to tell if you have sterling silver helpful and the specific info on amounts paid for each type of gold and silver.  I also liked the postage paid address label and that I received an email with a contact name as soon as I put my info in to print a label. It was very helpful that the website broke down the process for me so I knew what to expect and I knew the timeline.  The response with an offer was very quick. I chose instant payment with paypal and it was in my paypal account very quickly after I indicated that was the payment I prefered.  I also liked that the offer included the weights of my silver and gold to help me see how you determined the amounts. The whole process was efficient and professional.  I would definitely used the Silver and Gold Exchange again. Thanks.

    Dawn C.
    Cumming, GA.

    Silver and Gold Exchange is the place to get a great bang for your buck on your unused silver and gold!!!

    Wyatt K.
    Indian Trail, NC

    I thought the service was fast and great. A local jeweler was volunteering to pay about 18 cents on the dollar, obviously much less than Silver and Gold Exchange paid. Thank you!

    Aaron B.
    Portland OR.

    Thank you, Silver and Gold Exchange, for the service you provide. We were initially nervous and reluctant sending our gold and silver to someone we did not know, but the experience ended up being easy, pleasant, rewarding and fast. We have already told many of our friends about your exceptional service and hope they consider doing business with your company for their gold and silver selling. If we ever need this type of service in the future, we definitely will be contacting the Silver and Gold Exchange. Great job!  Thank you.

    Bill & Lisa G.
    Knoxville, TN.

    I found the Silver and Gold Exchange to be quite easy to use.  Had some unwanted sterling silverware, dropped them in a small free box from the Post Office, taped on the lable which I had printed out and off it went.

    Robert S.
    Santa Cruz, CA.

    I cant say enough about the Silver and Gold Exchange! Excellent company to deal with when you want to sell your gold or silver. I had some mismatched pieces of silver, and thought okay Ill try them out with this. It was simple to get my shipping label online, then all I had to do was box them up in a free Priority Mail box I got from the Post Office. I sent them out and within 2 days there was an email from Silver and Gold Exchange which I happened to overlook. The very next day I got a call from Mike Ferreira inquiring if I had received the email and did I like the amount I was going to receive. Excellent customer service. A few days later I had my check in the mail (or I could have had it deposited directly into my PayPal account).  I am going through old gold jewelry right now to send to them. Do not be afraid to send your items. They are insured up to $5000 in the mail, and if you dont like the pricing they give you on it, they will send it back to you-so free shipping both ways! How can you go wrong! Keep up the good work!

    Maria D.
    Drexel Hill, PA.

    I cant say enough about the Silver and Gold Exchange! Excellent company to deal with when you want to sell your gold or silver. I had some mismatched pieces of silver, and thought okay Ill try them out with this. It was simple to get my shipping label online, then all I had to do was box them up in a free Priority Mail box I got from the Post Office. I sent them out and within 2 days there was an email from Silver and Gold Exchange which I happened to overlook. The very next day I got a call from Mike Ferreira inquiring if I had received the email and did I like the amount I was going to receive. Excellent customer service. A few days later I had my check in the mail (or I could have had it deposited directly into my PayPal account).  I am going through old gold jewelry right now to send to them. Do not be afraid to send your items. They are insured up to $5000 in the mail, and if you dont like the pricing they give you on it, they will send it back to you-so free shipping both ways! How can you go wrong!
    Keep up the good work!

    The name says it all. Extra for your exchange. The speed of processing and the confidence of the knowing I made the right decision, because I chose the right company, the silver & gold exchange. Thank you for giving me so much for something that meant so little to me.

    Michael S.
    Wilmington, NC

    My experience with Silver and Gold Exchange exceeded my expectations. The shipping/pricing/payment processes were exactly as described on their website. Additionally, I received a little more for my silver than quoted locally. Thanks, Mike, for a positive transaction.

    Mary E.
    Homewood, AL.

    I recently inherited some silver bars.  Silver and Gold Exchange provided a very fair market price, quick personal service and timely check in the mail when I accepted their offer.  I can highly recommend their services to others seeking to sell their precious metals.

    Dr. Scott W.
    Canton, MS.

    This was one of the best transactions Ive ever made with an online business.  It was fast, safe and the amount of money I received for the small amount of gold and silver I sent in exceded my expectations.  I am recommending Silver and Gold Exchange to everyone I know.  Thank you for your excellent service!

    Mary Jo H.
    Lake Worth, FL

    Very personable experience. I never thought dealing with someone online could be so easy and a pleasant experience overall. I would recommend your company and your services to friends and family because its hard to find someone like you guys that one can trust and get honest feedback and prices. Thanks again for your services and for your companys honesty and trust.

    Amanda B.
    Indianapolis, IN

    I recently sent in a bar of silver to the Silver and Gold Exchange to be weighed and quoted by price.
    The process was just as advertised by their  website! Quick and easy!
    One would be anxious sending precious metals through the mail and hoping everything would go smooth and your materials not get lost.
    But I was put at ease in knowing that they guarantee everything to work as they advertise.
    I will not go anywhere else for my Gold and Silver needs. Thanks Silver and Gold Exchange!!

    Adam S.
    Fort Worth, TX

    Our experience with selling our precious silver bars was very rewarding for us.  We had been trying for a while to figure out how to sell our silver bars and get exactly what price the market was selling at.  Your site was a God send for us.  We needed to sell to help pay for our daughters newer car to go to college next year.  It was very easy to do and was a very fair way to get what the bars were worth. I kept checking your website for the price of silver everyday for a weekit just kept going up. :)
    The transaction was easy and quick to do.  I loved it! We have some antique silverware stored around here somewhere and are thinking about selling it too.  Your website is very helpful with figuring out if its the real thing or not.  Thank you so much for a business thats fair and legit!

    Cindy M.
    New London, IA

    I was very, very pleased with my experience at the Silver and Gold Exchange.  Thank you.  The process worked exactly as the website stated.  It was quick, easy, transparent and fair.  Thank you very much for providing such great service.

    Cathy D.
    Centreville, VA

    My experience with the Silver and Gold exchange was excellent.  The cash I received for trading in mismatched sterling really helped us pay for the weekend vacation we had promised our boys.  The ease of receiving my payment through Paypal and the professionalism of your employees made the whole process a snap and a pleasure.  Thanks again!

    Mandy R.
    Omaha, NE

    I was very pleased with the professional treatment I received from the Silver and Gold Exchange.  The whole transaction could not have been any easier from start to finish.  I have already sent off another package!  I have also told my family and friends about this great business.  Thank you!

    Jennifer D.
    Orlando, FL

    We fell into a difficult time financially and I needed to sell my silver and gold quickly for the most amount of money.
    I didnt want to take a chance on any shady deals and lose both time and money, not to mention the embarrassment of being scammed by an unscrupulous company.
    I contacted the Silver and Gold Exchange and did some checking on their background, which appeared impeccable.
    I followed the simple instructions, mailed my silver and gold to the Silver and Gold Exchange, and received an email from a representative who would be handling my account.
    The entire process, from mailing the silver and gold out to receiving my check in the mail took less than 5 days.  Spectacular turnaround timing!
    I was completely pleased with the amount of money offered for my gold and silver, and the reassurance that comes with personal customer service made the exchange flawless and satisfying.
    I will not hesitate to use the Silver and Gold Exchange again and can say with the utmost confidence, that this company is the only way to go, period!
    Thanks very much.

    Charles P.
    U.S. Air Force (Ret) Special Ops
    Upland, IN

    I chose the Silver and Gold Exchange to sell my unused silverware by reading a testimonial and now I am writing my own. They made the whole process so easy and profitable!! I would recommend them to anyone!

    Catherine M
    Sedona, AZ

    Professional, fast and fair what more could you ask?

    Paula B
    North Augusta, SC

    You absolutely deserve the high reputation you already enjoy.  I went through my fathers things when he passed away and found a set of sterling silverware that he had collected from garage sales.  I googled and found you, called, and was given personal assistance in distinguishing silver from silverplate so that I knew what to mail.  I sent off my package and was contacted a day later offering me over two hundred dollars!  I accepted, and a check arrived in another two days.  I could not be more pleased with how honest, helpful, and efficient your business was.

    Valerio R
    Tampa, FL

    I sold a silver bar to the Silver and Gold Exchange. Before I mailed anything, I called the number posted on the website. Mike answered the phone; he was friendly and helpful. I ultimately chose to sell my silver to the Silver and Gold Exchange because, after having the bar appraised at several places here in Ohio where I live, they offered the best exchange rate. I was contacted promptly after mailing the bar  (free postage) and received a check in the mail a few days after that. My experience with the Silver and Gold Exchange was thoroughly positive. I would recommend doing business with them.

    Daisy C
    Dayton, OH

    Great to deal with Glad I found Silver and Gold Exchange. Good communication and price offer. Highly recommend.

    Debbie K.
    Astoria, NY

    I have had an excellent experience with the Silver and Gold Exchange!!  Prompt courteous service and quick payment made the whole process smooth and worry free.  I will use them again, and am already planning on sending something else to them now and will keep them in mind for the future.  So glad I found them!!

    Dina T
    Newark,  DE

    Before I contacted the Silver and Gold Exchange, I had been referred to
    two other companies.  After trying to find information, in very complicated and unprofessional
    web sites I did a google search and found them.  They actually were located in the town I had
    just moved from.  Working with Sandy and Mike was a pleasure.  The information they gave
    me, both on the site chat and on the phone, was straight forward and accurate.
    I highly recommend Mike, Sandy and the Silver and Gold Exchange.

    Jim S
    Valley View PA

    The rates and services offered by the Silver and Gold Exchange are very reasonable, and here is how I know.
    Ive been buying pure gold, silver, and platinum for about 15 years, but until now Ive never had a desire to sell any.  When it comes to buying pure precious metals it is very hard to find a dealer that will sell them for only 3% over spot.  Its so hard infact that I only found one, and that was in Alaska.  When it came time to sell I found that the norm was 30-50% below spot.  Now I dont mind people making money, but 30-50% below spot is robbery.
    Now, in this market of wild fluctuations I would expect a slightly higher spread, but come on 30-50% is nuts.
    I was surprised at the rates being offered by the Silver and Gold Exchange because they were so close to spot, but what surprised me even more was the free shipping and ease of use that made the transaction rapid, and brought the total transaction value even closer to spot.
    I have no loyalty to the Silver and Gold Exchange because the bottom line is money when it comes to buying and selling precious metals because they are money.  With that being said, the rates and services offered by the Silver and Gold Exchange are the best Ive found.

    Luke J
    Mystic,  CT

    Silver and Gold Exhange was very professional, made the process extremely easy and I especially liked being able to view the daily exchange prices on their website.  I found a great deal of useful information there, too.  I will do business with them over all others in the future.

    Belinda K
    Concord, VA

    I recently sold some gold and silver to three different organizations. One was to a place where I had to wait weeks to receive the shipping box for the items I wanted to sell; the second was at a gold party and the third was to Silver and Gold Exchange. There was no comparison among the three. First of all, Silver and Gold Exchange gave me the best rate. I sold a ring through a friend at her gold party and even though I requested the diamonds be returned, they were not. When I inquired I was told they had already been destroyed. With Silver and Gold Exchange there is no waiting for a box to arrive. You download a shipping label from your computer, fill out a form, pack your items and drop it in a mailbox, already insured. The first time I did business with Silver and Gold Exchange I sent a gold pendant with an opal setting. I received a personal phone call from SGE telling me that because gems were not bringing as much now as they had in the past or probably would in the future that I may want to hold on to this piece until prices went up again. That one gesture made me a customer for life. They could just as easily bought it from me and sold it later for much more money. Because of this, when I decided a few weeks later to sell other jewelry I didnt even consider another place. They appraise your items as soon as they receive them, then give you a courteous phone call letting you know the value. You may either agree or ask that the items be returned to you at their cost. The turnaround time is very quick, shipments are insured and the people you deal with are professional, knowledgeable and helpful. I highly recommend Silver and Gold Exchange.

    Mary Alice T
    Seabrook, TX

    My husband and I recently decided that we were going to sell our silver coins to help pay some of our bills as the economy for alot of us has not been so great and things have been difficult.  We started looking into different options and had been investingating several companies both local and online.  A friend mentioned the Gold and Silver Exchange and gave us the website address to visit.  My husband spoke with Mike, one of the representatives for this company and after their conversation, felt comfortable enough with Mike and the company and decided we would try it!!
    At first we sent just a handful of our very old silver coins just to give it a shot.  We were told prior to shipping our coins what price we were to be paid for the amount we were sending.  We printed the address label right from the website and took the package to the post office to be shipped.  No more than 5 days later we received our check and it was the exact amount that Mike  said it would be.  We were so relieved and thankful that we chose a reputable company that followed through on their promise to us.  We decided that we would send a second package of coin to sell to Silver and Gold Exchange.  This time we sent about $600 worth of coin and again, in less than a week we received our check for the amount promised.  Silver and Gold Exchange is the only company that we will deal with when it comes to selling our silver coins.  They have proven to us that they believe in being trustworthy and that they are a company based on integrity.  We will continue to use Silver and Gold Exchange and will only recommend to our friends and family that they do the same.
    THANK YOU SILVER AND GOLD EXCHANGE AND THANK YOU MIKE FOR ALL YOUR HELP!!!

    Heather and Jason P
    Grand Junction, CO

    I would just like to say a big Thank You to the Silver and Gold
    Exchange.  The whole experience was quick and painless.  If anyone is
    unsure about doing this type of transaction online, rest assured that
    the Silver and Gold Exchange is Top Notch. They are honest and courteous
    and I would not hesitate to do  business with them again in the future!
    Thanks!

    Maria P
    Lansdale, PA

    From beginning to end my experience with Silver and Gold Exchange was top notch.  This was a convenient, fast and safe way to sell gold jewelry that I wasnt wearing anymore.  I wasnt sure howto go about selling my gold, I knew people were getting top dollar these days but I wanted to be sure I was getting the best price I could with no risk.  I couldnt be happier. Complete with a BBB seal of approval I feel completely confident recommending them to my friends and family and will use them again in the future.

    Sarah P
    Chaska, MN

    I highly recommend this company to anyone wishing to cash in any gold or silver they might have..
    I have been a realtor for over 20 years and so much appreciate true good customer service..this company truly puts the customer first..they are honest..reliable ..they give you top dollar and are quick to respond to any question you might have..so nice to come across a business that treats you with such respect and consideration!!!
    I wish you the best with your business and look forward to doing more business with them.

    Suzanne S
    Suffolk, VA

    I had an old shoe box of silver jewelry I never wore old, tarnished, out of style. When I saw an ad about gold and silver buyers who were visiting my city, I took the silver to them. They told me immediately that they could only offer me $0.05 per gram. I was surfing the internet later that evening and found The Silver and Gold Exchange. I was amazed that their chart seemed to indicate that they were paying almost four times as much per gram. I spoke with Mike, who was very helpful and informative. The next day, I sent them my silver, and a couple of days later received a check for $360.22. Service was fast, secure, polite, and friendly. Mike stayed in touch by email till the transaction was completed. I was more than satisfied with my experience and would recommend The Silver and Gold Exchange to anyone.

    Carla W
    Birmingham,  AL

    I just want to tell you that Louise was very surprised with the  amount of cash that she received. Also we had doubts about doing this, but after sending the rings, earrings, chains, and misc. Mike contacted us as soon as the package was accepted by them. When they had finished with the process we were called again, Mike gave us a amount and asked if we wanted that or have them to send the package back.
    As you can see we accepted and was impressed with this company. As soon as we get more product we will be using them again.
    Bottom line is Silver and Gold Exchange is a company that you can really trust..call them and ask for MIKE.

    Bob H
    Pembroke Pines,  FL

    One of the reasons I chose Silver and Gold Exchange was because they contact you with a quote first, instead of just sending you a check.  I was surprised at how simple and quick the process was!  Id use them again and Ive told people about them.

    Olympia S
    Sacramento, CA

    My experience with the Silver and Gold Exchange was easy, fast, I was completely pleased.
    Thank you.

    Christy L
    Blairsden, CA

    My experience with Silver and Gold Exchange was fantastic!  It was fast, easy, pleasant, and VERY rewarding.  I highly recommend this site to anyone if you need to sell silver and/or gold.
    Thanks!!

    Debbie G
    Glen Burnie, MD

    The process was quick, simple, and yielded an equitable profit.

    Kathryn H
    Lexington, KY

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    #4 Consumer Comment

    PHONY REVIEWS from silverandgoldexchange.com owner and company a SCAM Here's the proof!

    AUTHOR: Tony - (Virgin Islands (US))

    HERE IS SOME PROOF  do I get the money?????

    BS REVIEWS

    BEWARE www.silverandgoldexchange.com is a SCAM they will do anything to try and get you to sell your gold to them even post phony positive reviews. BEWARE!!! The owner Mike likes to play passive aggressive. Both him and his company are a CON and he is a CON MAN! BEWARE... THEY WILL RIP YOU OFF! Here go to yahoo and just type in their web address silverandgoldexchange.com and see for yourself 

    Here is another link you will see TWO of the same phony reviews from a BEN44 !

    http://www.wcnc.com/news/consumer/Cash-for-gold----real-or-rip-off-70298517.html

    ben44 said on November 17, 2009 at 5:39 PMI would strongly suggest checking out the Silver and Gold Exchange before selling gold or silver to ANYONE. I did a great deal of research, online and offline, and learned a lot about this business. I checked pawn shops, jewelers, "gold parties", hotel "buying events as well as the online buyers, including the "as seen on tv" guys. I found that the Silver and Gold Exchange paid more than anyone else I could find. I liked the fact that they post the prices they pay per gram (beware of the places that quote in pennyweight/DWT) on a live price chart at http://SilverAndGoldExchange.com I also checked out their Better Business Bureau report and found they have never had a single complaint as opposed to HUNDREDS of complaints some other companies have! I can recommend them 100%

    ben44 said on November 17, 2009 at 5:41 PMI would strongly suggest checking out the Silver and Gold Exchange before selling gold or silver to ANYONE. I did a great deal of research, online and offline, and learned a lot about this business. I checked pawn shops, jewelers, "gold parties", hotel "buying events as well as the online buyers, including the "as seen on tv" guys. I found that the Silver and Gold Exchange paid more than anyone else I could find. I liked the fact that they post the prices they pay per gram (beware of the places that quote in pennyweight/DWT) on a live price chart at http://SilverAndGoldExchange.com I also checked out their Better Business Bureau report and found they have never had a single complaint as opposed to HUNDREDS of complaints some other companies have! I can recommend them 100%



    this is just another link upon the many you will find

    here is the link

    http://74.6.239.67/search/cache?ei=UTF-8&p=silverandgoldexchange.com&fr=yfp-t-701&u=www.cbsnews.com/8618-100_162-4890550.html%3FassetTypeId%3D30%26messageId%3D7730326&w=%22silverandgoldexchange+.com%22&d=M_suKN29T6Bm&icp=1&.intl=us&sig=Oiunq3ai82c9LMYdngznfQ--

    Here is what it says please take note of the name change now its from Jennifer636 and once again she did a lot of research and finally she found a reputable company yep you guessed it www.silverandgoldexchange.com

    by Jennifer636 March 25, 2009 11:11 PM EDT

    Unfortunately, these gold parties take advantage of peoples lack of knowledge about what their gold is worth. Paying the host or hostess a commission to lure their friends in and then paying pennies on the dollar is not the kind of party I would like to attend. I did a lot of research when I wanted to sell some gold and silver and found very few companies that would even tell me what they pay per gram. Finally I found the SIlver and Gold Exchange at http://SilverAndGoldExchange.com They post what they pay right on their website and they paid me well and offered very good service, so I thought they deserved a mention here.


    here is another one from ben again 

    LINK

    http://www.wset.com/news/stories/1209/686168.html

    posted by: Ben444 on 12:42 pm on 12/10/09
    I would strongly suggest checking out the Silver and Gold Exchange before selling gold or silver to ANYONE. I did a great deal of research, online and offline, and learned a lot about this business. I checked pawn shops, jewelers, "gold parties", hotel "buying events as well as the online buyers, including the "as seen on tv" guys. I found that the Silver and Gold Exchange paid more than anyone else I could find. I liked the fact that they post the prices they pay per gram (beware of the places that quote in pennyweight/DWT) on a live price chart at http://SilverAndGoldExchange.com I also checked out their Better Business Bureau report and found they have never had a single complaint as opposed to HUNDREDS of complaints some other companies have! I can recommend them 100%


    Here is another post notice the passive aggressive approach Billy takes to promote once again silverandgoldexchange.com BEWARE THEY ARE A SCAM
    Posted by: Billy on Mar 27, 2009 at 08:38 PM

    My main problem with most of these companies is that they never tell you what they are paying per gram for gold. When you ask they always start with a song and dance and no straight answer. I found a place online that publishes exactly what they pay for various types of gold and silver right on their website. I sent some pieces to them and they paid right away at the price they promised. They are the Silver ad Gold Exchange at http://SilverAndGoldExchange.com
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    #5 REBUTTAL Owner of company

    Hardly worth a rebuttal....however....

    AUTHOR: Silver and Gold Exchange - (United States of America)

    I debated the merits of rebutting this report again. The authors last comment pretty much shows how ridiculous this situation is, but I decided to comment again for clarity.


    First... Yes! Please see our Better Business Bureau report. It shows that we have been in business since January 2007. That will be TWO YEARS in a couple of weeks. Now, two years to some people is not a long time, but to a person like myself, who has spent the past two years building a business, putting my heart and soul into it, it is a good amount of time to establish a track record.



    Second... I challenged the author to post ANY kind of proof to his allegations that our company has ever operated under a different name, or that he has engaged in ANY kind of transaction with us at ANY TIME and he did not do either. Instead, he decided to go on a rant, trying to glean things out of our website and try to make them look deceptive. I stand by everything that is on our website. My company was created because of the nonsense and practices that go on in this industry. I knew that if we were transparent, ethical, and provided excellent service we would thrive.



    Third... I'd like to ask anyone reading this post to tell me the last time they bought gold jewelry and were told the weight in KILOs. That is not how it is done. Kilos are only used in industrial situations. KILOS is metric and is 1000 grams. The author is wrong when he states Kilos are divisible by Pennyweights (dwt). A Pennyweight is 1/20th of a troy ounce. We have an entire page on our website dedicated to clearing up the confusion about weights. We post our prices per gram because our experience with our customers showed that was the clearest. When you buy a gold chain in a store, you are generally told the weight in grams. When you use a postage scale or kitchen scale at home, it is likely to have grams as an option, but rarely..almost never has pennyweight. Many competitors will quote a price in pennyweight... say $14.00 per pennyweight. As of the time I write this, we are paying $11.76 per gram. At first glance, it looks like the competitor pays more...until you discover that there are 1.55 grams in a pennyweight...which means we would pay $18.23 per pennyweight!



    Finally... It is a sad reality that someone like "Tina" can defame and slander a reputable company on the internet and many people will think the statements are valid. YOU, the reader will have to decide for yourself what is real and what is bogus. As far as I am concerned, this author will slip up eventually... he will make a post or comment that is finally traceable to his real identity as a competitor and then the court proceedings will begin. Until then... I invite ANYONE who would like to discuss ANYTHING about my company, myself, the content on our website, or anything regarding the gold and silver buying industry to call me directly at 800-266-9395 extension 5. You can speak to me directly and judge for yourself what kind of person I am and what kind of company I run. 

    Best Regards,

    Mike Ferreira

    Silver and Gold Exchange LLC

    http://www.SilverAndGoldExchange.com
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    #6 Author of original report

    hmm you must have upset more then just me!

    AUTHOR: Tina - (United States of America)

    hmm you must have upset more then just me Mike this was the first and last of my complaints!


    HERE IS THE PROOF YOU ASKED FOR LETS HEAR YOUR RESPONSE NOW MIKE


    You ADMIT IT ON YOUR OWN WEBSITE


    "Online Mail Order Cash For Gold type operations


    (that is what silverandgoldexchange.com is a online mail order cash for gold)  oh wait I mean your a silver and gold exchange right MIKE????.....YOU ARE A FRAUD


    These outfits have received the largest increase in complaints. ((AND THATS WHY YOU PAID THE BBB to get your listing)) You have probably seen them advertised on TV or heard the radio spots. They promise fast payment for gold (sometimes silver also) and offer to send a Gold Kit or similar.


    They claim to use formulas and sliding scales but will not disclose any further information. A select few will give a estimate of what they will pay, but confuse the consumer by using archaic measures such as Pennyweight(((((GOLD IS SOLD BY THE KILO AND KILOS ARE DIVISABLE IN PENNYWEIGHTS NOT GRAMS ISN'T THAT THE TRUTH MIKE?????)))) and employ other tactics to make converting the units of measurement difficult for the typical seller((((( YOU MEAN LIKE GRAMS?????? Mike help me out cause I am confused????))))). They also tend to publish their rates for purchases over 10 ounces, which is far above the average amount being sold." (but Mike isn't it true you get better prices for the more gold you have its called volume, I am sure the company you sell your gold to does things this way!)


    The Silver and Gold Exchange offers a mail order buying program, but always states the amount being offered, in GRAMS, on its homepage. The Silver and Gold Exchange also insures every package for up to $5000, not $100 like most of our competitors. The Silver and Gold Exchange also verifies the payment amount with the seller, by email, before making the payment. In the event the seller is dissatisfied, or changes his or her mind, the valuables are returned, insured, immediately. ((NO THEY ARE NOT YOUR SELL THEM ON YOUR COMPANY AND OFFER THEM A LITTLE MORE MONEY BUT STILL RIP THEM OFF!)) 


    (((((OHHH REAL CLEVER MIKE NOW ITS A "MAIL ORDER BUYING PROGRAM" WHAT A JOKE YOU ARE ...............SCAM!)))))


    (YOU BASH companies that have been in business for years like Jewelers and Pawn Shops but you are a new company not a trusted company that has been around for the test of time you are a fly by night company.  You just change your companies name and claim you have and excellecnt record with the BBB but if you really read the BBB's report it says the TRUTH you have not been in business long enough for complaints. )


    This is all on your own website:


    "Although considered more reputable than the online only operations due to their bricks and motar presence and regulatory obigations in some states, these businesses can be far from safe for sellers. Usually they pay considerably less than any other buyers. 


    ((((IF THE JEWELRY STORES AND PAWN SHOPS ARE NOT GOOD PLACES TO SELL YOUR GOLD THEN WHY DO YOU ADVERTISE ON YOUR WEB SITE SO PROUDLY THE JVC Jewelers Vigilance Committee (a watchdog organization for the jewelry industry))))))).



    In addition, since they tend to cater to desperate sellers, the greed factor can be astonishing. They too play the units of measure game and transition between Troy ounces, Advorporis ounces, Pennyweights, and Grams. When testing for gold or silver content, they may claim that an item tests as a lesser karat piece than it actually is. They also have been known to make mathematical mistakes when calculating totals. These problems tend to be even more prevalent in economically depressed areas."


    (THEN YOU PROMOTE YOUR BUSINESS .....BUT REALLY LIE ABOUT IT DON'T YOU MIKE??)


    "The Silver and Gold Exchange always pays more than these businesses due to ethical standards, as well as an advantage of not having the overhead of a retail, storefront location. The Silver and Gold Exchange uses GRAMS as the standard unit of measurement." 


    ((((((GRAMS ARE NOT THE STANDARD UNIT FOR MEASUREMENT OF PRECIOUS METALS like you would like everyone to believe, that would be like ordering meat by the ounce you don't do that Mike do you??? BUT YOU BASH OTHER COMPANIES!!!!!))))))


    OHH LOOK MIKE MORE BASHING of your competition on your website!


    "Individual Independent Buyers" ((( you have no way of knowing what INDEPENDENT BUYERS ARE PAYING DO YOU MIKE????)))


    "Usually found posting on free classifieds websites, or in ads in Pennysaver type newspapers, these individuals are a hit and miss lot. While there are some reputable buyers, others can range from friendly con artist to mugger." ((MUGGER ..... I LIKE THAT SCARE TACTIC..... I have to give it to you, you really are a good conman Mike your mother should be proud of you!))


     "Lacking any business licensing, documented presence, or accountability of any sort, these folks represent the Wild West of the precious metals market. Some may pay more than the businesses mentioned above, while some pay much less. Many use the less than savory techniques mentioned previously, while still others add more, such as inaccurate scales, judging payment amounts based on the appearance of the seller, and more. The worst are not legitimate buyers at all, but hard core criminals that meet with prospects at their homes or remote locations and rob them or worse."


    Conclusion: YOU ARE A SCUM BAG MIKE you RIP PEOPLE OFF LIKE ME A MOTHER OF TWO KIDS out of work  at the very least the TRUTH is out their now and people can make up their own mind if your telling the truth unless you some how you pay someone to get this post removed also like you already admited to on Merchant Circle. I am over this, I wish you a happy holidays Mike!

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    #7 REBUTTAL Owner of company

    This is a FALSE report.

    AUTHOR: Silver and Gold Exchange - (United States of America)

    I am the owner of Silver and Gold Exchange LLC.


    Today, December 15, 2009, "Tina", under various names and under "anonymous" attempted to file over 30 bogus reviews on our Merchant Circle profile. Once we disabled his ability to do so, he has gone on to other venues such as this. 



    This person, by the various "reviews" and statements he has made. is obviously an agitated competitor.



    I challenge him to post any sort of proof whatsoever that he has engaged in any business whatsoever with our company. I assure you he has not.



    I personally oversee any transaction that has a customer with even the SLIGHTEST question or concern and address it immediately.



    We have never had a single legitimate complain because of the way we operate. We do not send out a check or take any action until the customer approves of our offer and is completely comfortable and satisfied. There is no room for a "ripoff" with our system.



    As far as changing names, etc... we have never done business under any other name and I have never operated any gold or silver buying company other than Silver and Gold Exchange LLC. We have changed location of our headquarters, but still are under the same FEIN number, same name, same owner, officers, etc.



    I invite people to read the testimonials on our website. We will be happy to provide verification that these testimonials are authentic to Ripoff Report or any other bona fide consumer agency.



    Again... I invite "Tina" to post ANY kind of documentation that "she" has engaged in any business with us. This will not happen because this is a phony report.



    Best Regards,



    Mike Ferreira

    Silver and Gold Exchange LLC

    http://SilverAndGoldExchange.com






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