- Report: #1039848
Report - Rebuttal - Arbitrate
Complaint Review: Silverleaf Oak & Spruce- Spirit Incentive cruise: has anyone actually receive the promised vacation?
Silverleaf Oak & Spruce- Spirit Incentive cruise: has anyone actually receive the promised vacation?190 Meadow St, South Lee. MA Internet United States of America
Silverleaf Oak & Spruce- Spirit Incentive cruise: has anyone actually receive the promised vacation? Has anyone actually receive the promised vacation? Internet
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After checking in at our hotel at Pittsfield at 3pm, we went to the Oak & Spruce- as a Marriott frequent user- I knew this is not the place for me! But I was curious about their other locations since I travel a lot. We waited for an hour, and I demanded from the frontdesk to see a sales associate. [continued below]....
That was 2 hours of conversation, but it was also because we talked a lot- albeit pleasantly. The problem is, they called another guy who led us to the rewards/ gift giving. That was another hour and quarter of wait because there were only 2 associates writing the certificates. At this point we realize, the tactic is to discourage the people and have them walk out disgusted. When I finally met the person giving the certificates, she issued 2 visa cards amounting to $40 each- that turned out to be real! I used it at the Chocolate Springs cafe next day, and the other one at Lee Premium outlets. The gas rebate was more of a catch- it would rebate $10/ month with a gas receipt for 10 months! I logged in today and gas certificate stubs will be sent to me, let us see if that will be come through. Though I admit, the trip paid off because I got to visit the Natl Shrine of Divine Mercy on Easter Sunday :-)
I also received the certificates for the promised cruise, additional rooms for their other locations, and another 4-night rooms at Hawaii, Aruba or Pto Rico. I have no problem flying to these places, if I can really book these rooms. The bookings are through Spirit Incentives- so i checked out this company and I read a lot of complaints.
My question to readers is: Has anyone out there actually booked a cruise (3-night cruise plus airfare included to Miami or CA), and if so, how much did you have to shell out in total? The $100 reservation deposit is supposed to be refundable if I cancel within 30 days of purchase or receipt of certificate, whichever is later. Also, has anyone used any of the promised rooms booked Spirit Incentives? I am wary about paying the deposit right now, please advise your experience with refund and actually booking the rooms- specially at Hawaii- a hot destination!
This report was posted on Ripoff Report on 04/01/2013 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Silverleaf-Oak-Spruce-Spirit-Incentive-cruise-has-anyone-actually-receive-the-promised-vacation/internet/Silverleaf-Oak-Spruce-Spirit-Incentive-cruise-has-anyone-actually-receive-the-promised-1039848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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