- Report: #822358
Report - Rebuttal - Arbitrate
Complaint Review: Simmons Beautyrest Mattress company
Simmons Beautyrest Mattress company3450 Simmons Drive Waycross, Georgia United States of America
Simmons Beautyrest Mattress company Macys SIMMONS BEAUTY REST MATTRESS IS FAR FROM RESTFUL...IT IS DEFECTIVE Waycross, Georgia
*Consumer Suggestion: RE: I will never purchase the Beautyrest again
*Author of original report: I will never purchase the Beautyrest again
*Consumer Suggestion: Clearance Purchase
Macys Furniture and Mattress Center 7381 52nd Place East Bradenton, Fl 34203 01-12-2012
Subject: Purchased Serta Beautyrest Mattress...It has obvious Manufacturing Defects Company has numerous prior Complaints
In February 2011, I had checked several Mattress firms in Sarasota and had decided on purchaseing two beds at a Sarasota location. A good friend suggested before purchasing, that I should check the Macys Center in Bradenton, Fl, where more quality Named Brand mattresses may be available.
On 02-21-2011, I went to the Macys Center, located at on 7381 52nd Place East Bradenton, Fl . I was met by salesman Raymond M, who was extremely helpful. I said I wished to find a good quality King Size Mattress & Foundation for my Master bedroom. Raymond then suggested & demonstrated the Simmons Beautyrest as a much more superior product480 Coils vs the 240 coils Coils that are in other Mattress Brands, I therefore selected the SIMMONS BEAUTYREST and subsequently expended over $ 1,500.00 for two mattresses and related items.
I later noted that the Beautyrest was manufactured on 02-01-2011, with me purchasing it just weeks later, on 02-21-2011. Note: Beautyrest ClassicDillon PlushModel: M84047-60-7701
Within a matter of several weeks, I began to notice that it was difficult to get comfortable with this mattress. I simply assumed it was just going to take me a while to get used to the new mattress. During those initial months I noticed that the Mattress was seemingly becoming soft and appearing to sag in several areas of the bed. This has continued to be an ongoing problem, with me being able to feel the Springs pushing against various Pressure Points of the body.
I have become so uncomfortable in this bed, that many times I go to one of my guest rooms and sleep on my old King size bedwhich is over 12 years old.
Additionally, the bed interior structure is noisy, whenever you sit or ly upon the mattress, a series of creaking sounds emanate from the mattress.
I find this mattress is impossible to sleep on causing me to wake up thru out the night...The mattress obviously has a defect. I have purchased numerous beds in the past and never had an issue. I specifically purchased this Beautyrest due to its name Brand recognition, known for quality.
I contacted Macy's, the manager then forwarded my concerns to Simmons mattress Company...To no avail...The mattress Company states there is no warranty due to the price structure & discount they give to Macy's. No one had told me about this and the fact that there is no warranty.
Then I checked the internet and find that this is an on-going problem with Simmons Bedding. IN THIS MATTER, IF YOU ARE LOOKING FOR A GOOD MATTRESS...THE LAST PLACE TO GO WOULD BE MACYS OR THEIR SUPPLIER, THAT BEING SIMMONS MATTRESS... BEWARE....THAT BEDDING IS A RIP-OFF....AND THEY HAVE NO CUSTOMER CARE WHEN YOU COMPLAIN.
I will not shop or do business with macy's of Bradenton, Fl or SIMMONS BEAUTYREST again and suggest you research them before ever buying from such poorly run businesses.
This report was posted on Ripoff Report on 01/13/2012 02:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simmons-Beautyrest-Mattress-company/Waycross-Georgia-31503/Simmons-Beautyrest-Mattress-company-Macys-SIMMONS-BEAUTY-REST-MATTRESS-IS-FAR-FROM-RESTFU-822358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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