• Report: #301840

Complaint Review: Simmons Bedding Company, Simmons Mattress Co. Aka Simmons Company

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, January 20, 2008
  • Updated: Sun, January 20, 2008

  • Reported By:Upland California
Simmons Bedding Company, Simmons Mattress Co. Aka Simmons Company
1900 Beaver Ridge Circle Norcross, Georgia U.S.A.

Simmons Bedding Company, Simmons Mattress Co. Aka Simmons Company Worthless Warranty, Warranty Ripoff Norcross Georgia

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Simmons bedding company promises a 10 year warranty. I purchased my Simmons Beauty Rest "Do Not Disturb" mattress over 8 years ago. I decided to put in a claim when I noticed that my foundation (box spring) was getting worse and worse over time. Also to mention notable back problems that I've been having. When I sent in the warranty claim paper work and pictures, they responded that I was denied. The letter they sent was very similar to other recent complaints that I read on other websites, bullentins and blogs. As if they already have the denial letters already written up and on stand by. I contacted Simmons consumer service department by phone and couldn't get through for a few days. When I finally got a response, I spoke with the manager and she responded with every excuse that she possibly could to aid the denial of my claim. First she said my box spring did not match the mattress as a set and since they are not identical I was denied. When I proved that they were indeed purchased as a set, she veered on to another excuse. Claiming that the stock numbers doesn't belong to Simmons Company. Again when I responded and she further investigated it and found that it is a Simmons Company product here comes another excuse. Saying that when I moved from one address to another I must have neglected the mattress. I told her it is not the mattress and only the box spring. Then of course she said then I neglected the box spring. When I asked her what did she mean, she responded by saying I "crushed" it (????) and that my claim was denied do to neglect. I felt that no matter what I had to say, no matter how many times her facts were wrong, she had another excuse lined up for bat. Towards the end of the conversation, I thanked her for her time and asked her for her name. She didn't answer my question, but at least she said thank you before hanging up in my face.

I purchased this product manufactured from Simmons company in good faith. They led me to believe that they would stand by their product if it failed within the 10 years from the purchase date. This company was happy to advertise the 10 year warranty to "outshine" the competitors and gain my trust. Now that I'm trying to benefit from the warranty, they refuse to honor it. All I'm requesting is that they replace the box spring (the lesser expensive of the set) and reset the warranty for the box spring portion only. Is this too much to ask for???

Terry
Upland, California
U.S.A.

This report was posted on Ripoff Report on 01/20/2008 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simmons-Bedding-Company-Simmons-Mattress-Co-Aka-Simmons-Company/Norcross-Georgia-30071/Simmons-Bedding-Company-Simmons-Mattress-Co-Aka-Simmons-Company-Worthless-Warranty-Warr-301840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Simmons Bedding Company, Simmons Mattress Co. Aka Simmons Company

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory