• Report: #783900

Complaint Review: Simplastics REVIEW: Simplastics Commitment to all customers, from Government and Corporate, down to Individuals

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  • Submitted: Sun, October 02, 2011
  • Updated: Sun, October 02, 2011

  • Reported By: ED Magedson - Founder, Ripoff Report — Tempe Arizona USA
Simplastics REVIEW: Simplastics Commitment to all customers, from Government and Corporate, down to Individuals
1160 Kane Concourse - Suite 301 Bay Harbor Islands, Florida United States of America

Simplastics REVIEW: Simplastics Commitment to all customers, from Government and Corporate, down to Individuals satisfaction. Professional grade plastic storage solutions and shelving. Proudly manufactured in the USA. Simplastics sells the product, also offers solutions and ideas. Simplastics understands the importance of getting it right the first time around. Ripoff Report Verified Safe Business. Nationwide.

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Rip-off Report REVIEW / Simplastics Commitment to Customer Satisfaction

Simplastics joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.

When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report

Simplastics approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report. Simplastics has already made significant changes to its operations to eliminate scenarios that have lead to such reports in the first place.

Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting them know, the member business wanted to make things right with them. Ripoff Report always monitors these emails to insure the member business does what they agreed to.

After shipping tens of thousands of orders in the past 7 years, and being listed at the top of the search engines on Ripoff Report, there were only two reports post about SIMPLASTICS. We have investigated yielded the following information: One report was in fact found to be a customer whos credit card kept declining, forcing Simplastics to instruct FedEx to return the shipment to the manufacturer. The customer who would not produce a valid credit card, filed the Rip-Off Report in response to the cancellation of her order. The second reports author is likely a customer who decided to file a Rip-Off Report of misbehavior on the part of Simplastics accounts receivable personnel in order to not pay an invoice dating back to 2009. Simplastics joined the Corporate Advocacy Program because they want assurance that they will always have the opportunity to resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Simplastics stated we treat customer purchasing one carton of product with the same respect as a customer purchasing a truck-load. Simplastics is a customer service oriented company who depends on word-of-mouth and the value of its contractual obligation to the Federal Government.

All plastic containers, steel cabinet and stainless steel carts are molded and manufactured in the United States.

SIMPLASTICS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Simplastics is a supplier of materials handling and plastic storage solutions, including plastic bins, plastic storage containers, wire shelving units and steel cabinets, serving corporate, government and private customer throughout the US since 2004.

Simplastics caters mostly to the corporate, government and military markets with industrial grade plastic storage containers and plastic bins manufactured from injection moulded Polypropylene. Simplastics concentrates on these items only, allowing our personnel to provide the expert service the customers expect.

Simplastics / Statements from the VP Operations.

My name is Ron Collins, Im a VP at Simplastics. I appreciate the opportunity to showcase Simplastics. We know that as the customer you have a choice of vendors and suppliers. Simplastics is also very well aware of economic times and the need to make every customer and every transaction count. Simplastics sells a product line that is as price volatile as it gets Petroleum. Simplastics goes to great lengths to make a customers dollar stretch to maximize value. We encourage customers to contact us by phone while using our online information as well, so that the correct product is purchased for the right purpose. At times we discourage a customer from buying anything from us when we realize they do not really need it. Give us a try, judge for yourself.

Industrial Quality Plastic Bins.

Simplastics is proud to be a distributor of USA made plastic bins and plastic storage containers. The manufacturers we represent are always improving their product line and their engineers are continuously developing new products. Storage is a concept dating back to caveman. While the concept remains the same, the technology and materials sure have changed. You will see what we mean when you visit us at simplastics.com.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

As stated above, Simplastics is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience transacting with them.

After speaking with the management at Simplastics and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Simplastics a positive Rating. Simplastics made efforts to ensure that all customers were satisfied and Ron Collins assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.

Ron Collins, the operations VO of Simplastics, stated Simplastics carefully considers customer complaints as constructive criticism and use them as tools to improve customer service. Simplastics customers satisfaction is of the utmost importance to us. At Simplastics, our customers come first. We look forward to continually improving so that their experiences with Simplastics is a positive one, worthy of praise and future business.

STATED IMPROVEMENTS FROM SIMPLASTICS.

Simplastics makes great effort to contact customers after the sale, to notify of order status, freight status and gauge the overall satisfaction. Simplastics believes that a satisfied customer will not only come back for future business, but also provide the most valuable thing a business can get word-of-mouth. Gathering information and feedback allows us to make improvements both in our procedures, as well as feedback that we can forward to the manufacturers of the product.

Simplastics is a supplier of materials handling and plastic storage solutions, including plastic bins, plastic storage containers, wire shelving units and steel cabinets, serving corporate, government and private customer throughout the US since 2004.

Simplastics caters mostly to the corporate, government and military markets with industrial grade plastic storage containers and plastic bins manufactured from injection moulded Polypropylene. Simplastics concentrates on these items only, allowing our personnel to provide the expert service the customers expect.

.. Simplastics is proud to be a distributor of USA made plastic bins and plastic storage containers. The manufacturers we represent are always improving their product line and their engineers are continuously developing new products. Storage is a concept dating back to caveman. While the concept remains the same, the technology and materials sure have changed. You will see what we mean when you visit us at simplastics.com...

*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Simplastics will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Simplastics, you are invited to contact them directly via email: specialhelp@simplastics.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Simplastics directly at 800-966-9090, and ask for Ron Collins, VP Ops.

As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Simplastics or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Simplastics.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Simplastics Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers
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This report was posted on Ripoff Report on 10/02/2011 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simplastics-REVIEW-Simplastics-Commitment-to-all-customers-from-Government-and-Corporate-down-to-Individuals/Bay-Harbor-Islands-Florida-33169/Simplastics-REVIEW-Simplastics-Commitment-to-all-customers-from-Government-and-Corporate-783900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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