- Report: #151336
Report - Rebuttal - Arbitrate
Complaint Review: Simple Choice Financial Benefits - Client Care Relations - Future Com
Simple Choice Financial Benefits - Client Care Relations - Future Com1320 Route 9 Champlain, New York U.S.A.
Simple Choice Financial Benefits - Client Care Relations - Future Com ripoff Champlain New York
The reason for them contacting me was supposed to be a promotion to receive a Dimension 4700 desk top computer from Dell that was to include the CPU consisting of a 40GB hard drive Pentium 4 processor 2.66 a 17 inch Flat Panel Monitor along with for (4) year on site warranty a 30 day 100% money back guaranty also included was a $1000.00 on line shopping spree to be used within 1 year.
I was to receive the entire package for $299.00 US dollars. In addition to the $299.00 it was required that I subscribe to Dell Computers (ISP) Internet Service Provider. At this time I agreed that this would be a great deal and I would like to participate.
I then proceeded to give the banking information they requested and was to review this information via a recording of the conversation during the course of the recorded conversation arrangements were made to debit my Washington Mutual checking account for the sum of $299.00 US dollars on May 20, 2005 and was informed that I would receive the computer package in no more than 25 business days.
I completed the recorded potion of the call and received an order number (107677). I received a customer service telephone number at the time of 1-866-952-8883 from the who was supposed to be a verification supervisor by a gentleman using the name of Vimal.
Immediately after the conversation I went on line to see about this (ISP)Internet Service Provider from the computer company Dell. Upon visiting the Dell Internet web site I found that Dell Computers does not have an (ISP) Internet Service Provider company specific to Dell Computers. Dell did at that time and does to the best of my knowledge still does market other companies ISP's notably SBC and Verizon neither of which are apart of the Dell Corporation.
Upon learning this I immediately called the customer service number (above)I was provided to cancel the transaction. When I reached the customer service department the person I spoke with was a woman that did not give her name, stated that they had no record of me because the transaction had not been completed in there computer system and if wished to cancel the transaction I would need to call back in two (2) days and that the transaction details would be available at this time.
The woman I spoke with also gave me an additional customer service number of 866-847-9287. I tried to contact the company as I was instructed to do. I was unsuccessful in reaching the said customer service department. When I did finally contact the customer service department on May 19, 2005 I was informed that I was to late to cancel the transaction and that I would have to wait to receive the said package and upon receiving the said package
I would need to contact customer service to obtain a return authorization number. While on the telephone with a Lady who called herself Laurie at extension 337 I ask her to cover the contents of the said package I had agreed to one more time. She said she did not have all the particulars but I was welcome to listen to the recorded conversation. I then agreed to do so and listened to the recorded conversation.
Upon hearing the contents of the recorded conversation 80% of which I had never heard until I listened to the recording. I realized at that time that I had most likely been scammed or defrauded of the $299.00 US.
The recorded conversation made no mention of what I was led to believe that I would be receiving rather a so called benefits package which included a Nokia cellular telephone, a discount coupon for a Satellite Dish I do not recall whether it was Direct TV or Dish Network, along with a host of other discount opportunities all of which I have absolutely no interest in nor would I ever buy.
I also learned at that time that the company I had done business with was not Future Com rather it was a company that calls itself Simple Choice Financial Benefits based out of Champlain New York USA as best I can ascertain. I was given several customer service numbers one was to a company that was supposedly in Anchorage Alaska,which was the second telephone number listed above and another that was supposedly in Montreal Quebec Canada which was the first telephone number listed above, as well as a number not for Simple Choice Financial Benefits but rather a company calling itself Client Care Relations which is supposed to be the customer service company for Simple Choice Financial Benefits.
I acquired this telephone number from Washington Mutual my bank.
I have contacted the company or what I was led to believe was the company numerous times in an effort to obtain a refund of my money. The debit to my bank was $249.00 rather than the $299.00 that I had originally been informed that it would be. The electronic draft check for $249.00 was presented to my bank on May 20, 2005 which I have obtained a copy of the electronic draft check from Washington Mutual.
The bank transaction according to my bank records cleared my account on May 23,2005. From May 23, 2005 25 business days later would have the said package arriving in my possession no later then June 27,2005.
I contacted the company Client Care Relations again on June 24,2005 in an attempt to cancel the transaction again because I had not received the said package as yet and was then informed that the delivery of the said package to the delivery company that was to deliver the said package to me did not receive the package to be sent to me until June 8,2005 and that the 25 days to deliver the said package was from that date of June 8,2005 and that the company Simple Choice Financial Benefits had until July 13,2005 to make delivery of the said package.
I contacted the company Client Care Relations again on July 11,2005 and spoke to a woman that called herself Sarah. At this time she asked that I give them till the end of the week to receive the said package which would be by July 15,2005. I did not receive the said package by the previous mentioned date of July 15,2005.
I contacted the company Client Care Relations again on July 18,2005 and spoke to gentleman that would not give his name, he again said I must wait until the end of the week July 22,2005. I still have not received the said package as of today July 25,2005.
Today being July 25,2005 the said package still yet to arrive and is considerably past the 25 business days that was promised for delivery of the said package that I did not and do not want. I have managed to contact the company Client Care Relations this day July 25,2005 and was told by a woman calling herself Sarah that the company would see about getting me on a list for a refund.
However if the refund was granted that I would receive the refund via a paper check in 30 business days via the US Postal Service System. Assuming the request is granted and at this time I have no reason to believe that it will be, this would have the refund of the $249.00 US dollars arriving no later than September 5,2005.
At this time I realize that my loss is insignificant compared to the other crimes that this agency is investigating, however I would request that this matter be investigated, not only for myself but additionally all of the other people, perhaps thousands or even tens of thousands that have been fleeced by this same company Simple Choice Financial Benefits or Client Care Relations which ever it may be.
This report has been filed with the FBI. If you are a victim of this type of Federal Crime and you want to help put a stop to this type of crime by apprehending these thieves.
This is a very elaberate rip off and it is spreading all across the United States and for all we know Canada as well. I know $249.00 and for some much more does not seem like a lot of money however enough of those $249.00 swindles adds up to tidy sum especially when this is going on nationwide. The totals are most likely in the Millions of dollars if not Tens of Millions of dollars.
I highly suggest to you file a complaint with the Federal Bureau of Investigation (FBI) at https://www.ifccfbi.gov and also at http://www.fbi.gov/
File your complaint with The New York Attorney Generals Office at
File a complaint in state where you resides Attorney Generals Office
The United States Attorney Generals office at http://www.usdoj.gov/ag/index.html
The Federal Trade Commission (FTC) at http://www.ftc.gov/ftc/formal.htm
For those ladies and gentlemen reading this report I realize this will be an inconvenience for you to file these complaints however if you want to put a stop to this and put these criminals behind Federal bars for a long long time where they belong.
What is REQUIRED for you do so is first,... file your complaints with each of the agencies listed above and following through with the requests that these agencies may ask of you. There are no exceptions you MUST FILE the COMPLAINTS.
I do not know if anyone reading this report is aware that the recipient of Federal Prison Time can not and will not be paroled, pardoned or shortened in any way. If one receives a 50 year sentence in a Federal Prison they will be there for every single minute of 50 years and there are No Exceptions.
The Federal Government does not play and they are very very serious about this type of crime. It is however up to you the victim of this type of crime to take the first step by filing your complaints with all of the agencies above with out exception to any or all.
As mentioned before if you want to apprehend these thieves it is up to YOU as the VICTIM to Report these CRIMES by filing your COMPLAINTS with these agencies listed above. By all means do report these crimes to your local officials as well,however our best chance of apprehending these thieves is on a Federal Level.
I ask you Please help me I will work tirelessly to apprehend these CRIMINALS as I am disabled and can not work so I have nothing but time. I am like you, I can not afford to lose my money to THESE CRIMINALS but more importantly these CRIMINALS MUST BE STOPPED!!
The next person they target just may be your friend or an elderly person you know or don't know, it could even be your own mother as they do not discriminate who there next victim will be..
Fort Worth, Texas
This report was posted on Ripoff Report on 07/26/2005 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simple-Choice-Financial-Benefits-Client-Care-Relations-Future-Com/Champlain-New-York-12919/Simple-Choice-Financial-Benefits-Client-Care-Relations-Future-Com-ripoff-Champlain-New-151336. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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