- Report: #80393
Report - Rebuttal - Arbitrate
Complaint Review: Simple Escapes
Simple Escapes9500 West Dodge Road Omaha, Nebraska U.S.A.
HDI* Simple Escapes WHO IS HDI? Omaha Nebraska
1/29/2003 - My wife purchased an item from GUMP'S catalog. At that time she was signed up with MemberWork's Simple Escapes trial membership. She never consented to this and does not recall being asked.
3/7/2003 - Gump's charged my account with the payee "HDI*Simple Esca" for ~$80. I never noticed this charge on the account.
1/16/2004 - A charge appeared on my account for ~$99 with a payee of "HDI*Simple Esca". I noticed this one.
2/13/2004 - I contacted my bank and they gave me the phone number for (I later found out) MemberWorks. They promptly removed my wife's membership as requested. However, they only told me that the membership was through a catalog. I searched the web and finally found another transaction beginning with "HDI", it was Gumps. HDI (Hanover Direct,Inc.) IS GUMPS PARENT COMPANY. All my experiences with Gumps have been horrible. Several times they have messed up our orders & the staff handled our calls poorly. I'm calling their consumer affairs dept. (800-338-2670) on Tuesday to resolve the issue. Hopefully my money is refunded.
Hope this helps someone else get their issue resolved quickly.
This report was posted on Ripoff Report on 02/13/2004 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simple-Escapes/Omaha-Nebraska/HDI-Simple-Escapes-WHO-IS-HDI-Omaha-Nebraska-80393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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