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  • Report: #787936

Complaint Review: Simple Mobile

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  • Submitted: Wed, October 12, 2011
  • Updated: Tue, October 18, 2011

  • Reported By: sucker — Savona New York United States of America
Simple Mobile
4485 SW Port Way, Palm City, FL Internet United States of America

Simple Mobile SimpleMobile Lies and horrible service Internet

*Author of original report: I take it back.

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Had no service after installing the sim card.  Drove about 20mi phone worked but slow and many dropped connections.  Returned home no service.  SM customer service was nearly impossible to work with, was disconnected multiple times, several times on hold, once for 36 minutes and then disconnected.  They tried to reset the phone with no success.  They were unwilling to admit that no bars means no service and refused to refund my $64.40 for the sim card and one month service. BEWARE!!

This report was posted on Ripoff Report on 10/12/2011 12:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simple-Mobile/internet/Simple-Mobile-SimpleMobile-Lies-and-horrible-service-Internet-787936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

I take it back.

AUTHOR: sucker - (United States of America)

SM delivered.  They apparently updated their roaming agreements to give me service.  It wasn't easy but persistence did pay off.  I hope I never have to use their customer service again, though.
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