• Report: #126148

Complaint Review: SimpleEscapes, MWI, MemberWorks, DealPass, Vertrue

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  • Submitted: Thu, January 06, 2005
  • Updated: Mon, January 17, 2005

  • Reported By:Redondo Beach California
SimpleEscapes, MWI, MemberWorks, DealPass, Vertrue
9500 West Dodge Road / 680 Washington Blvd. Nationwide U.S.A.

SimpleEscapes - MWI Aka MemberWorks - HomeWorks Plus - DealPass - Vertrue ***Also see Simple Escapes post 01/04/2005 at 10:10:21PM Omaha Nebraska (C/S) Stamford CConnecticut (corp HQ)

*UPDATE Employee: Membership Services Responds to Cynthia

*Author of original report: Additional resources

*Author of original report: Additional resources

*Author of original report: Additional resources

*Author of original report: Additional resources

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In addition to the plethora of information provided by Geoff regarding Simple Escapes on 1/4/2005 at 10:10:21PM (Good job, Geoff!), know that MWI aka MemberWorks Inc., now known as Vertrue, is incorporated in Delaware. (There is also a MemberWorks Canada LLC incorporated in Delaware?)

Some additional programs they "offer" are:

DealPass
HomeWorks Plus
PremierHealth Plus
Privacy Matters
Value Max
Your Savings Club
24Protect Plus

(They'll be targeting, er, marketing, a "health plan membership" to Hispanics in the near future.)

When you call:

1. Respond to the prompt for a "membership number" by simply pressing the pound sign to get through.

2. Make sure to demand a FULL refund AND CANCELLATION of the "membership."

3. Ask the rep what company gave your info to them, because it was THEIR telemarketers or order takers who got you into this mess.

The first three letters preceding the program name that appears as a charge on your credit card, hints at from whom your credit card information was gathered. For me, it was "HDI SimpleEscapes" and the rep told me HDI stood for Hanover Direct, Incorporated (the parent company of Improvements, the catalog from whom I had purchased items in October.)

Don't forget to dispute the charge with your credit card company.

For more places to file complaints:

ifccfbi.gov
heartlandbbb.org/

Don't give up!

Cynthia
Redondo Beach, California
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 01/06/2005 02:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/SimpleEscapes-MWI-MemberWorks-DealPass-Vertrue/nationwide/SimpleEscapes-MWI-Aka-MemberWorks-HomeWorks-Plus-DealPass-Vertrue-Also-see-Simp-126148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Membership Services Responds to Cynthia

AUTHOR: Sarah - (U.S.A.)

Dear Cynthia, It is our mission to make sure that your experience with our programs is satisfying. We would like to be able to talk to you about your memberships but we couldn't gather enough information from your posted entry to locate your membership in our system. Please call our Member Services Department at 1-888-584-5025 and we would be happy to assist you.
Thank you.
Sarah
Membership Services
Omaha, NE
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#2 Author of original report

Additional resources

AUTHOR: Cynthia - (U.S.A.)

Tip off your local newspaper reporter or TV news "fight back" person about your experience and how huge this problem is.

Since I am not allowed to add certain links, you'll have to do your own internet searching to find the (Florida and California) lawyers who are gathering information for class-action lawsuits against Vertrue aka MemberWorks aka SimpleEscapes.

And, if you are so inclined, you'll also have to do your own searching to find the websites for the Attornies General, Secretaries of State, and Better Business Bureaus where this company is incorporated (Delaware), has it's corporate headquarters (Stamford, CT) and it's customer service center (Omaha, NE).
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#3 Author of original report

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AUTHOR: Cynthia - (U.S.A.)

Tip off your local newspaper reporter or TV news "fight back" person about your experience and how huge this problem is.

Since I am not allowed to add certain links, you'll have to do your own internet searching to find the (Florida and California) lawyers who are gathering information for class-action lawsuits against Vertrue aka MemberWorks aka SimpleEscapes.

And, if you are so inclined, you'll also have to do your own searching to find the websites for the Attornies General, Secretaries of State, and Better Business Bureaus where this company is incorporated (Delaware), has it's corporate headquarters (Stamford, CT) and it's customer service center (Omaha, NE).
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#4 Author of original report

Additional resources

AUTHOR: Cynthia - (U.S.A.)

Tip off your local newspaper reporter or TV news "fight back" person about your experience and how huge this problem is.

Since I am not allowed to add certain links, you'll have to do your own internet searching to find the (Florida and California) lawyers who are gathering information for class-action lawsuits against Vertrue aka MemberWorks aka SimpleEscapes.

And, if you are so inclined, you'll also have to do your own searching to find the websites for the Attornies General, Secretaries of State, and Better Business Bureaus where this company is incorporated (Delaware), has it's corporate headquarters (Stamford, CT) and it's customer service center (Omaha, NE).
Respond to this report!
What's this?

#5 Author of original report

Additional resources

AUTHOR: Cynthia - (U.S.A.)

Tip off your local newspaper reporter or TV news "fight back" person about your experience and how huge this problem is.

Since I am not allowed to add certain links, you'll have to do your own internet searching to find the (Florida and California) lawyers who are gathering information for class-action lawsuits against Vertrue aka MemberWorks aka SimpleEscapes.

And, if you are so inclined, you'll also have to do your own searching to find the websites for the Attornies General, Secretaries of State, and Better Business Bureaus where this company is incorporated (Delaware), has it's corporate headquarters (Stamford, CT) and it's customer service center (Omaha, NE).
Respond to this report!
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