- Report: #1160440
Report - Rebuttal - Arbitrate
Complaint Review: SimpleFloors
SimpleFloors CFS Corporation 25-year warranty not honored and floor finish failes Nationwide
*Author of original report: SimpleFloors honored their warranty
*Author of original report: A good start - no brainer to honor the warranty
*UPDATE Employee: Trying to come to a resolution
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We floored our first floor with 1000 sq ft of SimpleFloors engineered flooring with a high Janka rating, called Vintage Chaparrel. Within a year, the floor was showing extensive scratching that should not have been possible as all furniture was felt-covered. We had a floor finisher take a look and say that it could not be repaired.
SimpleFloors insisted that we use for and pay their inspector - which we did. The inspector, Libby of Floorschool, came to our home and did an extensive inspection of the floor. She found the finish failed both in furnished and unfurnished areas. She documented her inspection in a report and in photos which she sent to SimpleFloors HQ. After a review, SimpleFloors agreed to honor their warranty and replace the materials, but not the labor. We held off until we could afford the time and money for the replacement. [continued below]....
We went to fulfill the claim last month and the SimpleFloors franchise saw that we had an approved claim but needed HQ to give the dollar amount. HQ decided they wanted to re-open the claim and subsequently are disagreeing with their own inspector and claiming that the failure of the finish throughout my entire first floor is due to non-covered wear and tear. This is not how one honors a warranty. In fact, the problems with Vintage Chaparral were pervasive enough that SimpleFloors stopped carrying the product.
To approve a claim and then rescind it is extremely poor business. I am left with few options outside of presenting my evidence to the court and having an legal decision rendered compelling this company to honor their warranty and their product.
This report was posted on Ripoff Report on 07/08/2014 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/SimpleFloors/nationwide/SimpleFloors-CFS-Corporation-25-year-warranty-not-honored-and-floor-finish-failes-Nationw-1160440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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