Simplefilings.com Simplefilings.com scammed me out of $48.00!! Kansas City, Missouri

I lost my social security card and needed a replacement. I googled (like we all do these days) Social Security replacement card, and the first hit was from simplefiings.com. I admit I did not read the fine print and was charged $48.00 for their "services." The service they provided me was the auto-fill out of the Social security replacement sheet (SS-5) and the address to the nearest SSA office. After vising the local office and finding out that it is totally FREE to file for a replacement card I was furious. I called "simplefilings.com"  to ask about a refund and Alon (the girls name who was the complaint supervisor) was very condescending towards me the whole call. She told me "prudent" people would have read the terms of service...and "surely you've at least read your refund policy before calling"...I could tell she has taken many complaint calls before and was quite defensive. When I asked her how many employees worked for the company, she avoided it several times. There is a refund policy and if get you taken by these people you have 24 hours for a full and 7 days for a half refund. They say several time that it is better to mail in the paperwork so as to avoid long lines at the office...haha! What a joke! Clearly they want a person to mail in the request for a replacement, because by the time a person finds out it is a free service provided by the gov't, it will already be too late to get a refund. Do NOT use simplefilings.com