- Report: #1088306
Report - Rebuttal - Arbitrate
Complaint Review: Simplexity
Simplexity10790 Parkridge Blvd, suite 200 Reston, Virginia USA
Simplexity Wirefly Cellular phone purchase angry dissatisfied customer: On 9/30/2013 Simplecity drafted my bank account for 800.00 for cell phones previously purchased and paid for through Wirefly. I still have the cellular service through T-mobile as agreed upon in the original contract. Simplexity and Wirefly are Ripoff companys. They tell you over the phone that you are paying one thing for your phones and later find a way to charge you something more. I never should have left ATT. at least they don"t use your personal information to draft your account without your permission. Reston Virginia
*Author of original report: Yeah Right
*UPDATE Employee: Wirefly's Response
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On September 30, 2013 Simplexity drafted my bank account for the sum of 800.00 claiming that I had broken my contract with them for two cell phones purchased through Wirefly. As of today, 9/30/2013, I still have services with T-Mobile, However, I do plan to disconnect my services with them as well. Simplexity had no right to debit my account without my permission even if my card number was on file. My bank has informed me that they will investigate the matter, however, if there is a clause in the contract that supports the company's claim then I am just out of the 800.00. simplexity claims that when I purchased the phones through them that I agreed with these terms. Unfortunately, I did not keep a copy of the contract I signed. It is a disgrace that companys are allowed to treat their customers that way. If I still did not have the phone service I would understand the rational for making me pay for the phones, however, I still have the phones.
This report was posted on Ripoff Report on 09/30/2013 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Simplexity-/Reston-Virginia-20191/Simplexity-Wirefly-Cellular-phone-purchase-angry-dissatisfied-customer-On-9302013-S-1088306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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