ED Magedson – Founder
Simplexity, LLC10790 Parkridge Blvd, suite 200 Reston, Virginia USA
Simplexity, LLC Canceled my Device Protection Plan as of 12-31-2013 Reston Virginia
I purchased a SmartPhone through Wirefly in Nov. 2013 and took out a Mobile Protection Plan. On Nov. 10, 2013 I received a welcome letter from Mobile Device Protection Association, LLC explaining what was included and excluded in my protection plan. On Dec. 6th I received and email notification that my credit card would be charged $9.99 on 12/7/2013 as CellPhoneProtectionPlan, which it was.
I have since been billed $9.99 on Jan 7, 2014, Feb 7, 2014 and March 7, 2014 and received email notification each time that payment was processed as well as the charge showing up on my credit card.
On March 15, 2014 I received an email notification from Mobile Device Protection Assoc., LLC that I was no longer a member as my retailer cancelled my Device Proctection Plan as of 12/31/2013 and I was to contact my online retailer for all billing issues, and they gave me the address, telephone number and web address to Simplexity, LLC.
What I would like to know is if my service was cancelled, why have they continued to bill me for a service I no longer had, and why did they cancel my service since I obviously was paying and not late as they were taking the money from my account.
I would like all my payments refunded to me for Jan, Feb. and March since they say I did not have protection during that period.
This report was posted on Ripoff Report on 03/15/2014 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simplexity-LLC/Reston-Virginia-20191/Simplexity-LLC-Canceled-my-Device-Protection-Plan-as-of-12-31-2013-Reston-Virginia-1130986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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