- Report: #398502
Report - Rebuttal - Arbitrate
Complaint Review: Simplicity Gourmet, LLC
Simplicity Gourmet, LLC750 Jim Parker Drive Smyrna, Tennessee U.S.A.
Simplicity Gourmet, Simplicity Gourmet, LLC Stock up on Brillo, you'll need it for these "no-stick" "waterless cooking" pans Smyrna Tennessee
*UPDATE Employee: Customer Support from Simplicity Gourmet
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We had no intention on purchasing the cookware, only getting the free honeymoon and running. But upon seeing the cookware actually work, tasting the food, we decided to get the basic set-up. If I had only known the trouble this cookware would cause.
We recieved it fast enough, with the food saver containers and water purifier. The vacuum food savers seem to work well enough, but we never have leftovers in the fridge long enough to find out otherwise. The water purifier doesn't make too much of a difference in our drinking water but we still use it. The pots and pans are a different can of worms altogether.
We first used them for vegetables as was done in the demonstration. Prepped the pots according to the directions. Added a tablespoon of water like we were told. 10 minutes later, over low heat, we had a pot full of burned veggies. Cleaning that was NOT easy. After calling the company we were told they didn't have a cookbook out for gas stoves, but to lower the heat and they would send out a new cookbook.
A few days later we tried again, this time with meatballs because they had to cook longer. Had everything in the pot like I normally do, and set the temp to low on the stove. They normally take about half hour to 45 minutes to cook. We set up the pots like we were told in the directions so we'd hear the whistle. After 1 hour there was no whistle, there was condensation built up but no vacuum seal. We have yet to ever hear the pots whistle, and have burned many a meal.
Remember the cookbook they were supposed to send us that was specially designed for gas stoves? That was in the beginning of June. It is now December as I'm writing this, still no cookbook, no word ever again from the company.
Here we are, nearly half a year later, still paying for cookware that doesn't work. I can't complain to Equitable Acceptance, they only finance the cookware. Leaving messages with Simplicity didn't help as they never returned my calls. So now, because I never did my research, I'm paying on these pots for a long, long time...
I have, through much trial and error, gotten frozen veggies to cook rather well, but over $2000 for a pot to cook veggies in once in a while is definately not worth it.
This report was posted on Ripoff Report on 12/06/2008 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Simplicity-Gourmet-LLC/Smyrna-Tennessee-37167/Simplicity-Gourmet-Simplicity-Gourmet-LLC-Stock-up-on-Brillo-youll-need-it-for-these--398502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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