• Report: #398502

Complaint Review: Simplicity Gourmet, LLC

  • Submitted: Sat, December 06, 2008
  • Updated: Thu, February 12, 2009

  • Reported By:Waterbury Connecticut
Simplicity Gourmet, LLC
750 Jim Parker Drive Smyrna, Tennessee U.S.A.
  • Phone: 866-897-7676
  • Web:
  • Category: Kitchens

Simplicity Gourmet, Simplicity Gourmet, LLC Stock up on Brillo, you'll need it for these "no-stick" "waterless cooking" pans Smyrna Tennessee

*UPDATE Employee: Customer Support from Simplicity Gourmet

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I recieved a call from Simplicity Brides that my name had been entered as bridal registration for these pans. All I had to do for the free honeymoon was go to this demonstration the next weekend but I had to respond right then and there. I did, knew it was a scam. No one I knew had registered us anywhere, and I had only registered us at Wal-Mart and Target. Had I been smart and done a little research on the company before we went, I never would have wasted my time.

We had no intention on purchasing the cookware, only getting the free honeymoon and running. But upon seeing the cookware actually work, tasting the food, we decided to get the basic set-up. If I had only known the trouble this cookware would cause.

We recieved it fast enough, with the food saver containers and water purifier. The vacuum food savers seem to work well enough, but we never have leftovers in the fridge long enough to find out otherwise. The water purifier doesn't make too much of a difference in our drinking water but we still use it. The pots and pans are a different can of worms altogether.

We first used them for vegetables as was done in the demonstration. Prepped the pots according to the directions. Added a tablespoon of water like we were told. 10 minutes later, over low heat, we had a pot full of burned veggies. Cleaning that was NOT easy. After calling the company we were told they didn't have a cookbook out for gas stoves, but to lower the heat and they would send out a new cookbook.

A few days later we tried again, this time with meatballs because they had to cook longer. Had everything in the pot like I normally do, and set the temp to low on the stove. They normally take about half hour to 45 minutes to cook. We set up the pots like we were told in the directions so we'd hear the whistle. After 1 hour there was no whistle, there was condensation built up but no vacuum seal. We have yet to ever hear the pots whistle, and have burned many a meal.

Remember the cookbook they were supposed to send us that was specially designed for gas stoves? That was in the beginning of June. It is now December as I'm writing this, still no cookbook, no word ever again from the company.

Here we are, nearly half a year later, still paying for cookware that doesn't work. I can't complain to Equitable Acceptance, they only finance the cookware. Leaving messages with Simplicity didn't help as they never returned my calls. So now, because I never did my research, I'm paying on these pots for a long, long time...

I have, through much trial and error, gotten frozen veggies to cook rather well, but over $2000 for a pot to cook veggies in once in a while is definately not worth it.

Waterbury, Connecticut

This report was posted on Ripoff Report on 12/06/2008 08:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Simplicity-Gourmet-LLC/Smyrna-Tennessee-37167/Simplicity-Gourmet-Simplicity-Gourmet-LLC-Stock-up-on-Brillo-youll-need-it-for-these--398502. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Support from Simplicity Gourmet

AUTHOR: Katie - (U.S.A.)

I'm very sorry to hear this customer is experiencing some difficulty using her cookware! We are always more than willing to help a customer learn to use their new cooking system. With that said, this customer lives in CT, a state we do not do business in. Simplicity Gourmet, LLC services the Southeast region. Therefore, this customer has made a complaint against the wrong company (we will need to get her account number to figure that out). However, I'd be happy to help her out and figure out a solution for her anyway. I teach all of our customer cooking classes here and I've the cookware for over five years in my own home - I'm confident we can get her off to a better start.

The cookware was demonstrated to this customer live and in person. None of our dealers do "sight unseen," "take our word for it" demonstrations. We cook for them, as this customer mentions, and they get to sample all the food that is prepared. Would it make sense that if she witnessed the cookware firsthand, working exactly as we advertise it to work, and she isn't having the same result, then there is something she is doing wrong? We are dedicated to helping her - I just need to be given that opportunity.

As for no returned calls, I'm not sure what number she's calling (If I knew, then I could identify who's customer she actually is), but it is not Simplicity Gourmet, LLC's customer service line at all b/c we always return all message that we receive promptly. She can call our customer service number anytime for help and to speak with me directly: 866-897-7676. We are here Monday - Thursday, 8:00 am - 6:00 pm, CST and Friday, 9:00 am - 5:00 pm, CST. If all representatives are assisting other customers, we do have voice mail and we check our messages every hour, on the hour and all calls left before 4:00 CST are returned the same business day.

She mentions in this email that the cs rep she previously spoke with told her we did not have a cookbook for "gas stoves" and then turned around and said we would send her another cookbook. This doesn't make much sense to me because we only have one cookbook, the cookbook that she received with her set. We don't have one specifically written for gas stoves, as she mentions that we informed her. However, the customer service representative should have let her know that the general rule of thumb for a gas stove is about half of the normal temperature. So, if a recipe says "Medium," in a gas stove, medium is going to be when the flame just touches the bottom of the pan but does not spill out from underneath (about a 3 or 4 on the knob) and "Low" is the lowest the flame will go and still be lit.

I have many, many recipes written for waterless cookware that I can email this customer. We also produce a blog that we post waterless cooking to several times a week (www.pinkapronpreview.com/blog). We have tons of resources for her to learn how to use her cookware - she just needs to contact the right place.

Of course, the first thing we need address is the part where she mentions her pans don't whistle. This is obviously not how they should work. I've been here for five years and have never had this happen, but I'm not above saying that we may need to replace her set if it's defective - which we are more than willing to do b/c it has a double lifetime warranty on it. Again, I would need her to contact me directly in order to get this resolved.

I do hope she contacts me very soon b/c I look forward to helping her get started off a bit better with some really helpful tools and information.

Katie Snyder
Client Services Director
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