- Report: #216016
Report - Rebuttal - Arbitrate
Complaint Review: Simplicity Gourmet, Pro-Health Ultra, New Era
Simplicity Gourmet, Pro-Health Ultra, New Era144 Bain Drive, Suite 200 LaVergne, Tennessee U.S.A.
Simplicity Gourmet, Pro-Health Ultra, New Era Does not honor contract cancellation policy or promote itself ethically Ripoff LaVergne Tennessee
*UPDATE Employee: Simplicity Gourmet Customer Service Response
*UPDATE Employee: Ummm... Basic chemistry!
*Consumer Comment: So ... So .... Sad . . .
*Author of original report: Simplicity Gourmet, Pro-Health Ultra, New Era
*Author of original report: Simplicity Gourmet - defensive
*UPDATE Employee: Carol Spurlock's credit card WAS reimbursed and the order WAS cancelled
*Author of original report: Simplicity Gourmet - Pro Health Ultra - New Era - it's over...
*Consumer Comment: Did you receive refund?
*Author of original report: Lack of Customer Service, but refund is "in process"
Impressed with the claims and the product, my husband and I purchased a set of their cookware, that would be delivered within 2-5 weeks. The next day, I chose to research some of their claims, which I found out weren't completely accurate.
The salesman claimed they were the only company to offer 7-ply surgical stainless steel cookware - not true.
He also claimed that the cookware my parents owned was made by their company - not true because their cookware is from SaladMaster.
Also he claimed and performed a demonstration to prove that our hard anodized cookware leaked aluminum and other flavors into our food. When I tried to replicate the experiment I could not get the same effects. Also, my cookware has a permanent stain from his experiment.
Hard anodized cookware is manufactured in a way that none of the aluminum will leak or latch on to your food.
According to our contract we had until 10/11/06 midnight to cancel our order. We notified them via fax on 10/9/06 and had the cancelled contract to their office by 10/10/06. Did they honor the cancellation or contact us? No!
On 10/11/06 we received the cookware order at our home and our credit card was charged. I have contacted them via fax, phone and e-mail with no response. I have also registered a complaint with the Better Business Bureau.
Whites Creek, Tennessee
This report was posted on Ripoff Report on 10/16/2006 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Simplicity-Gourmet-Pro-Health-Ultra-New-Era/LaVergne-Tennessee-37086/Simplicity-Gourmet-Pro-Health-Ultra-New-Era-Does-not-honor-contract-cancellation-policy-216016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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