• Report: #286827

Complaint Review: Simply Moving

  • Submitted: Mon, November 26, 2007
  • Updated: Wed, March 05, 2008

  • Reported By:Beltsville Maryland
Simply Moving
6425-D Centinnial Circle Glen Burnie, Maryland U.S.A.

Simply Moving Aka Simply Moving, Inc. Simply Moving Complete Scam Artist Moving Company!!!! Glen Burnie Maryland

*Author of original report: Jim taking up for a scam company.....

*Consumer Comment: You're Right

*Author of original report: Response to Jim and anyone else....

*Consumer Suggestion: 20 Years Experience in the moving business and something doesn't add up.

*Consumer Comment: Value of BBB Membership

*UPDATE Employee: Response...

*Consumer Comment: Your Answers

*Author of original report: Last to Jim.....

*Consumer Comment: In response to Jim....Read in detail this time before submitting another comment.

*Author of original report: In response to Jim....Read in detail this time before submitting another comment.

*Consumer Comment: It Isn't Just Large Companies that charge $110 for 3

*Consumer Comment: If You Do Consult an Attorney.....

*UPDATE Employee: To Jim...

*Author of original report: In response to Jim/Tom McJilton since they're the same person

*Author of original report: In response to Jim/Tom McJilton since they're the same person

*Author of original report: In response to Jim/Tom McJilton since they're the same person

*Author of original report: In response to Jim/Tom McJilton since they're the same person

*Consumer Comment: I'm Not From Simply Moving

*Author of original report: Their comments speaks for themselves.....

*UPDATE Employee: Response...

*Author of original report: Consumer Jim and Tom McJilton one and the same

*Author of original report: Rip Off Scam Artist request money

*UPDATE Employee: Response...

*UPDATE Employee: Response...

*UPDATE Employee: Response...

*UPDATE Employee: Response...

*Author of original report: The owner responding as a consumer on the forum.

*Consumer Comment: WOW - I Rarely Believe Movers Over Customers

*UPDATE Employee: Response...

*UPDATE Employee: Response...

*UPDATE Employee: Response...

*UPDATE Employee: Response...

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I placed a quote with simply moving company on 11/02/2007. I received a quote for 3 men for $65 per hour, and 1 hour travel time with a minimum of a 2 hour deposit of $130.00. On 11/24/07, Simply Moving Company came to my house with 4 men instead of 3 and requested that I pay $85 per hour instead of $65 per hour. I denied, and they told me they would still move me. They gave me a supply list sheet with a list of costs for boxes, mattress covers, etc. They requested that I sign the blank form (in addition to other forms) in order for them to begin the move. I signed the form and told the mover that only 1 box is needed and that is for my mirror in my bedroom. I will not need all of the supplies I requested via email for a quote of $50.00. I told the mover manager that I have my own boxes and mattress covers in the kitchen for them to use. The manager of the move agreed and the movers began to package items up.

Out of the list of the items that were needed to be moved, the movers didn't take 7 different items even though they were on the inventory list and I asked them to take them. Instead of using 3 men, they used 4 men anyway and still took longer than what previous moving companies I've used have with only 3. The movers showed up at 1:30pm and finished at 5:30pm. One hour travel time in addition to the 4 hours of labor time was a total of $325.00. The job was finished at 4:30, but the movers took up an additional hour to put a 4 piece bed together.

Half way through the move, I asked the manager of the move how much did he think the total move would cost. He told me it would be an additional $140.00 for the boxes that they used thus far. I told him that I didn't want them to use their boxes but my own and what ever boxes they used to take them off of the truck and put those items back into the house and I would move them myself. He told me not to worry about it and that he would only charge me for the 1 box I requested. I put down a $130.00 deposit, so that a balance of $195.00 due at the end of the move + $35 for the additional box I requested.

At the end of the move the manager gave me my total, he gave me a total of $915.00. $590.00 for the supplies they used and $325.00 for the actual move. Minus my deposit of $130.00, the balance due was $785.00. I asked the manager specifically where did all the charges come from and he explained that his movers didn't use my boxes even after I asked them to, they used their own boxes at $35 for each box, didn't use my mattress covers and used their own at $20.00 a piece and added additional supply charges on top of that. They didn't even leave at my house the so called supplies that they used but they were requiring me to pay for. We got into a big dispute about the amount due. While we are disputing over the amount, the movers still have my 65" TV on the truck and stated they refused to take it off the truck until I paid the amount they demanded. I called the police and explained to them what was going on. The police stated there was nothing they could do because it was a civil matter. Even though they were holding a $2000.00 piece of personal equipment for $915 in trumped up charges.

I showed the movers the email that the representative (who happens to be the owner, Tom McJilton) of the company sent me in regards to the initial quote for supplies, which was a max of $50 and the movers said the email was fake and took off with my TV. They drove up and down I-95 for 2 and a half hour instead of driving the storage facility where they said they would put the TV. They drove in a circle on I-695 between exits 20A and 16A for 30 minutes. They refused to give me a physical address to wear the TV would be located, and a physical address where the business was located. The movers were driving erratically, cutting off traffic, almost hitting 4 cars to take an exit to stop me from following them to the location of the TV, slamming on brakes to try to get me to slam into the back of them, with nothing to protect the TV. Finally while the movers were circling I-295 toward Baltimore, I called the police again. The police said the same thing about this being a civil suit but this time gave me a case number.

I have filed a complaint with the Better Business Burearu, The Department of Transportation under their license number, and the Maryland Attorney General.

Better Business Burearu: www.greatermd.bbb.org & www.baltimore.bbb.org
Department of Transportation: www.fmcsa.dot.gov
Maryland Attorney General: www.oag.state.md.us/Consumer/complaint.htm

Shannon
Beltsville, Maryland
U.S.A.

This report was posted on Ripoff Report on 11/26/2007 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simply-Moving/Glen-Burnie-Maryland-21061/Simply-Moving-Aka-Simply-Moving-Inc-Simply-Moving-Complete-Scam-Artist-Moving-Company-286827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Jim taking up for a scam company.....

AUTHOR: Shannon - (U.S.A.)

I see that Simply Moving company is still ripping people off for what ever they can. Such a shame that people without any real skills feel the need to rip off hard working individuals. Don't see JIM commenting on the other individuals that were ripped off by this company. Doesn't surprise me.

By the way JIM, when ever you submitted a comment to this forum the notice posted to my email account as "an employee of the company has submitted a rebuttal" so if you aren't an employee of the company, stop saying you are by selecting that option!!!!! Full of it. Another mover has basically discredited everything you said and you're still trying to defend your scam artist company. You and the company you work for will reep what you sow.
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#2 Consumer Comment

You're Right

AUTHOR: Jim - (U.S.A.)

Shannon, I went back and you didn't do everything you should have, so my apologies to you for saying that. If I may point out, you also have been accusing me of being an employee of this company from my very first post, saying I've been misleading people by posting as an employee of the company, and you have not admitted that to be an error to this point. So I guess we're both guilty of making things up, aren't we??

The research you conducted after the move is what you should have done before the move; I guess I find it amazing that people will hand over all of their wordly possessions to someone they don't check out at all. For that reason, I will blame a consumer for not doing the simplest of due diligence; if you have a contractor do work on your house - you do a check on the contractor. If you have work done on your car, you check out the mechanic. Why people decide on the things most valuable to them - to not check out the mover is unfathomable to me, so yes on that I will put blame on the consumer.

The fact a mover is insured does not mean your items are fully insured during a move for things like scratches, dents, or drops; insurance is more for something where they damage a house during a move, or if you suffer a catastrophic destruction of your property if the truck burns up on the freeway. Your research should also extend to the reputation of the mover; if a mover is in business for 4 months, then you know right away not to use them.

Just posting not to use this mover isn't reason enough not to utilize a mover; there are legit movers who have complaints here - and experiences will vary from person to person. No move is perfect every single time and the reputation of the mover depends on the crew performing the work. As an example of that, there is a comment by a consumer on another site (I know it to be a consumer because the IP address from where the post came from was not that of the moving company) saying that they had a great move with Simply Moving, and when the consumer asked Tom McJilton why he allows people to post such bad things about his company, Tom replied that those who speak bad of them to be competitors. Truth is, that is how cut-throat the business is sometimes and it is a truthful statement. For the record, I don't believe you are a competitor; I don't think you were scammed, but I also don't think you had the move you should have.


Darrell, I believe what I said is that the mover will not use the supplies provided by the consumer; we never did, and most reputable movers won't for many reasons. For starters, the supplies are also a marketing tool for the moving company - most legit movers have their own boxes with their own printed names on the boxes, and some disreputable ones do as well. We always did, and the company whom we got the boxes from (Golden State) had all our boxes and had all the printing done. Now, I'm speaking as someone who worked for a legit mover; I don't know if this company had its own pre-printed boxes, but my guess is NO. However, my advice still stands - either way. Full-service is full-service. I also said that a mover can allow a consumer to do a PBO (Shannon - that stands for "Packed By Owner"), but the consumer does a PBO at their own peril. It means if something breaks and the consumer doesn't allow the repack, then it's an automatic claim rejection, even if the consumer obtained Full Replacement Valuation with a $0 deductible. I extended a pack claim rejection to the consumer's insistence of the moving company using boxes other than ours for the same reasons I cited earlier - for all I knew, the boxes being supplied used to contain vegetables, and produce boxes are not the same as moving boxes.

Insofar as it relates to the information on where the information came from - I got it from another site in which a consumer asked a question about the company. The information was from early 2007 and the information from FMCSA back then put the start date of the company earlier than what is currently there. So no, I can't explain why the FMCSA information changed. It could be that the company didn't go legit until 08/2007, which at least would explain why the Taxation data indicates the dates it does. However, I didn't think FMCSA information changed, so again - I don't understand it either now that I look at it. If I misread the information, then again, my apologies for it.

As far as the other things - you're right that I would not accept the TV back at this point because I think you're spot on in that it was probably dropped and busted. Shannon should file a claim for the TV, but I would not expect anything more than about $24 being paid out for the claim (40 lb TV @ $0.60/pound valuation - MAX). Homeowners insurance won't cover something broken during a move - not one insurance company or policy I've ever heard of (except for a policy I found out military people have access to) would cover scratches, dings, or drops during a move. There is a company called movinginsurance.com that claims to, but it's run by a former scam mover and the consumers I've interfaced with say pretty bad things about it. My only experience is that Full Replacement Valuation with a $0 deductible would cover the TV in full, and I wouldn't believe anything like that would be offered on a local - let alone offered at all by this mover. I also know from other websites that the rates for locals in Maryland do run somewhere between $105/hr to $140/hr for 3 men. Anything lower than that and the consumer is paying for idiots off the street to move their belongings and that is very wrong for a Full-Service moving company to do.
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#3 Author of original report

Response to Jim and anyone else....

AUTHOR: Shannon - (U.S.A.)

Jim, I never stated that I did everything I could not to get scammed so how is that the height of my BS? Now you're just creating your own statement.

I stated that everything checked out with the company such as being registered with the BBB, having a license, being insured, etc. As a consumer, that would lead me to believe that I was protected. It wasn't until after I got scammed that I made complaints that went no where because there aren't any protection for consumers in local moves. If you are going quote me, quote me correctly. Not to mention, how can they be in business since 9/2006? Where are you getting this information? Please let me know because all of their documentation (license and insurance) shows 8/2007.

With all of your "experience" in the moving industry, you're blaming consumers for getting scammed as opposed to the scam artist. No matter how you reword it. That's like blaming a girl for being raped because she wore a mini skirt. Once again, this is why I posted what happen on ROR. So another individual won't make the same mistake I did in by not only knowing there is no protection for me as a consumer, but for deciding to go with this company. If you practiced the same way they did is probably the reason why you're no longer in the business.
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#4 Consumer Suggestion

20 Years Experience in the moving business and something doesn't add up.

AUTHOR: Darrell - (U.S.A.)

I have over 20+ years experience in the moving company industry and I see a lot of flaws with this whole scenario. I am now retired from having a successful moving company and never had any of the issues listed like the ones that I am reading. Whether it is with the owner of this company, the consumer in this case, or the individual submitting comments/advice that really isn't adding up. This is my take on the whole scenario and in response to all of the questions and finger pointing.

I came across this company by doing searches for local moving companies and saw the amount of complaints for this company. I wanted to clear up everything as much as possible for any consumer who is looking to use a moving company and to respond realistically to the concerns of the consumer and owner.

1.) I looked up the company establishment through the MARYLAND DEPARTMENT OF ASSESSMENTS AND TAXATION. Any consumer can look this information up through their website at www.dat.state.md.us. When I performed a search for this company, it clearly shows that the company was established on 8/21/2007. If the company was in business prior to 8/21/2007, it wasn't under this name. The Articles of Incorporation specifically show 8/21/2007. The actual documents are viewable through this website. It also shows the owner name and physical address of the company. If the company was in business prior to then, it wasn't under this name and it wasn't a corporation. This is misleading to the customers. If the company was listed under another company name, it should be made aware of to potential customers so they can perform the research to determine if they want to use this company. Jim, please provide to the consumers where you are getting your information from. Maybe the Maryland Department of Assessments and Taxation is overlooking something.

Additionally, I also checked Simply Moving, Inc license and insurance information. The company is licensed with the Federal Motor Carrier Safety Administration (FMCSA). The company's USDOT number is available on their website, but if you need it immediately: 1679287. This information is also public information. When I researched the information here, it is noted that there is a Blanket Company by the name of: Safe Trucker, Inc. listed under the insurance requirements. Safe Trucker, Inc . This is a company that will process most of the paper work associated with a moving company becoming a moving company. Yet again, it doesn't show any where on this documentation that this company has been in business prior to 8/21/2007. In fact, the effective date of their insurance requirements was 8/31/2007.

FMCSA also provides a Company Snapshot for moving companies. It provides pertinent information in relation to: Formation Date, Carrier Operation, Cargo Carried, Inspections over the last 24 months, Carrier Safety Rating over the last 24 months, additional Inspections and crashes. Other than the date of formation, the type of company this is, and general information in regards to their location, no other information is available. The date of formation for the Company Safety Profile (CSP) is 9/18/2007. Not before 8/21/2007. The company has no record of inspection, safety rating, or crashes over the last 24 months because the company was recently established. Consumer can call the CSP to confirm this information at 800-832-5660 or at 703-280-4001 but there is a fee required for this service. Jim, if any of this information is incorrect with these Federal and State authorities please explain where you are obtaining your information from.

2.) From what I can see from this company website, this company does give consumers the option to pack their own belongings. 95% of the moving companies in the area will allow a customer to purchase their own supplies, package their own belongings, etc. Now, if a moving company determines that the items were packaged incorrectly or the supplies provided are not reliable, then the moving company makes the decision not to move those items or repackage the items with the approval of the customer. In this case after reading over the company's notes, Jim comments contradict the comments of the owner.

On one hand the owner states under his customers' comments, that the customer didn't have all of their belongings already packed before the movers arrived. He goes on further to explain that the customer stated in that they would pack their own belongings, but left it up to the movers to do so upon their arrival. He made this comment under 2 previous customers. Yet, if he is a full service moving company, that comment should have never been made. Jim, an experience mover comments that the customers should not be packing their own belongings and can not purchase their own supplies. That basically contradicts what the employee of the company already stated. It is clear that this company gives the option to allow their customers to either pack their own belongings or has the movers do it for them. Like most movers, if anything is packed incorrectly or there aren't enough supplies, then the mover should either inform the customer they are going to repack the items or they will not be moved because the company will not accept responsibility for any broken items. If the moving company took it upon itself to repack the items without obtaining clearance, then they are at fault for being misleading.

3. & 4.) Jim, I checked out your Golden State Company, and it's a storage facility. Not a bulk distributor for moving companies. I can call and find out the rate that Golden State charges for bulk supplies to a licensed moving company. I will post the information on this website to clear any doubts of what consumers might have in relation to what you, as a previous mover, paid for moving supplies. New Haven Moving Equipment (www.newhaven-usa.com) primarily offers rental of moving equipment. They are not a large distributor of moving boxes. Of course the general public can not contact them because they primarily provide rental of equipment (very expensive equipment at times) such as padding, crates, camera carts, etc. Simply Moving, Inc, stated they used regular cardboard boxes. A cardboard box is a cardboard box. The rates change slightly but no where near close to $35 per box.

$35 for a box is quite unreasonable. I can see $15 for a box, but $35 is a little over the top. I will be completely honest. As a moving company, we purchased X-Large boxes in bulk. 10 X-Large boxes could total any where from $39.85 to $49.95. Customers can purchase boxes in bulk at: www.uboxes.com for most of their moving supply needs. $5.00 for each roll of tape can go either way. It really depends upon how much tape was used unreasonably. We did charge $15 for the X-Large boxes because it was providing a convenience to the customer. In order to replace those boxes, we would have to submit another order, pay for shipping and handling, etc. $15 per box was a return for the moving company, but not a disservice to the customer. Charging $35 per box will leave your customers frustrated and unsatisfied with your service. (Especially if you are repacking their items without permission.) That builds a bad reputation and name for the company. No, I didn't make as much money as a moving company that would charge $35 per box, but I built an excellent reputation that kept me in business for more than 20 years. I kept my employees working and business always poured in where it seems this company won't have the same success. Word of mouth is the best way to start up a business and kill a business. I would want my customers to be satisfied. If the customer stiffed you, you take them to court. You don't take their possessions and still demand money. If I were the customer, quite honestly I wouldn't want my TV back. I would tell you to keep it because it will more than likely come back damaged to the point it can't be repaired. The consumer can claim the loss with their insurance and get a brand new TV as opposed to dealing with this company. Then let the insurance company go after the moving company provided that all the documentation is provided. I've seen it time and time again. The customer gets their stuff back and the moving company has to fight the insurance company in court. Loosing battle if you ask me.

This is a small start up company that has made some serious mistakes thus far. They have gone on to a public environment and stated they've been in business for 2 years with out a license. This was mistake number 1. If they were operating for 2 years, it wasn't under the current name of Simply Moving, Inc. Any customer that used their services prior to 8/21/2007, and wasn't satisfied can sue for allegedly operating without a license. She paid for what she got. Most moving companies charge any where from $75 - $95 for a full service move in this area. This company low balled their quote to gain the business based on the quote, and charged her more than what highly regarded moving companies would have. The company ripping her off for her money and TV could have been a lot worse, but it still doesn't excuse the fact that she was ripped off. It's sad that companies that act in this way give other good moving companies a appalling reputation.

Do your research about how the scam is performed and you will be well informed prior to making a decision to go with this company or any other company for that matter. The best suggestion I can give to any consumer, and that this consumer DIDN'T DO is to look for:
1. Shows you their moving company's license before being asked.
2. Explains the need to verify that their moving company's license is legitimate.
3. Shows you a copy of their insurance cover letter.
4. Verify and actually call references.
5. Ask how they handle problems and complaints.
6. Get everything in writing; make sure there are no surprises.
7. Never be pressured into making a decision today.
Avoid a moving companies that:
1. A moving company that does not show you their moving company's license. There are many companies that act like licensed movers, but are not qualified.
2. A moving company that does not show you their insurance. If someone is injured on the job and is not insured the consumer may be liable. Why take that chance?
3. Moving companies that play price games.
4. Moving companies that will not provide you a detailed estimate.
5. Companies that ask for excessive deposits.
6. Moving companies that apply pressure.
7. Moving companies that will not let you call customers. Most happy clients are happy to talk.
8. You get what you pay for. If you want qualified and licensed movers, you may need to pay a little more, but in most cases it is money well spent.
9. Moving companies that make guarantees that appear too good to be true.
10. It is our opinion to stay away from moving companies that charge by the pound.

If anyone needs any advise in relation to moving services, they can email me directly at [email protected]
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#5 Consumer Comment

Value of BBB Membership

AUTHOR: Jim - (U.S.A.)

The problem with BBB membership is in its ability to mislead consumers looking for a quality mover. Here's one example:

You must know about National Relocation Services - the very large moving broker located in Florida. As of earlier this year, they racked up an astounding 550+ BBB complaints over the standard 36 month reporting period. Yet, as members of the BBB, they were given an A- (somewhere between excellent and very good) for consumers to trust. Can you tell me any mover that could survive with 550+ complaints? Not one could, not even one of the major named movers, and if NRS wasn't a member of the BBB, they would have a rating of F-- and if the grade could go lower than that, it would. Yet as members, the consumer is led to believe they're somewhere between very good and excellent.

Accordingly, I don't place much faith in the BBB and consumers should not either for all of the other reasons ROR doesn't believe in the BBB. I couldn't access your BBB report (I'm having trouble accessing anything in the BBB these days), but I know you're a member from a consumer posting on another website who made the comment that you were......
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#6 UPDATE Employee

Response...

AUTHOR: Simply Moving - (U.S.A.)

To be a memeber of the BBB, a company has to be in business at least 1 year (which was researched), also to be a mover in the state of MD, all you have to have is trucks and workers and that's it. For the 1st 2 years we advertised using postcards in the mail to home owners and did business that way, it took us 2 years to get $20,000 profit to be able to go to the next level with all of the fees, insurances, memberships, bonds, creating a website and started advertising over the internet to build the company up.
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#7 Consumer Comment

Your Answers

AUTHOR: Jim - (U.S.A.)

Shannon, I tried to post this but ROR timed out, so if this is a duplicate? I'll also excuse the fact you don't know what I've done personally to help consumers, so I'll excuse your attitude toward me. Your answers:

1. Lying to the BBB is clearly misleading, but they also haven't been in business for only 4 months either. It is clear they have been licensed to do moves since September 2006. Any other evidence you have to the contrary is false. Now, his information is also faulty, which infers that if he was in business from 8/05 through 9/06, he was doing so illegally.

2. No, a full-service mover cannot and should not use the supplies provided by the consumer for the same reason you don't take auto parts to your mechanic and ask the mechanic to repair your car with the replacement parts your purchased. There is an assumed level of responsibility in both cases when something goes wrong - just as the mechanic cannot vouch for the quality of the part, the mover cannot and will not use the supplies procured by the consumer.

3. YES, the only way they will be responsible in a claims situation is if the mover uses their own boxes. I used to approve and deny claims and it was an automatic denial if I saw "boxes packed by owner" or "owner provided supplies". Also, if you're going to use a full-service mover, you can pack the supplies, but IMHO you do so at your own peril.

4. I don't recall the name of the box company (I thought it was Golden State. something or other) but you're not going to get supplies from them unless you have a reseller's certification. I think the most well known name for supplies is New Haven, but again - a consumer won't have access to the boxes, nor at the pricing the mover is going to get it at. If you do, you will get the consumer price, which I guarantee you will be $30 per box. or so, depending on the box. They might be movers, but they aren't fools either.

5. Maryland, if I remember correctly, is governed by the Federal Department of Transportation since they don't have their own version of the PUC like we do here in California. In CA, you have more rights and can complain to the PUC on a local or intrastate move. Interstate? Forget it. The DOT governs all Interstate moves.

6. As I said, I used to work for a moving company. The name of that moving company is Graebel. I don't advertise it because I'm not in the business of advertising a company I used to work for, and I also have people I still speak to for additional sources of information.

7. The 1 hour travel time covers not only the transportation between origin and destination, but covers from warehouse to origin. It's pretty standard throughout, though many companies out here charge 2X for travel because of traffic.

8. I've never been an employee of this company, so it would be misleading to classify myself as one. If ROR had a category as "industry insider", then I suppose that's what I would be. In time, I won't even be an insider any longer.

I know and have known the state of the industry far better than you have, so your thoughts and complaints are not unheard of; I hear it all of the time and I've done more, including a trip to Washington to speak with lobbyists and politicians on the relevant sub-committee, than most. The politicians are paid off by the lobbyists so that no decent legislation protecting consumers will ever pass.

I don't excuse what scam movers do, but there were so many things you did wrong and are still wrong about and to proclaim somehow that you did what you should have to avoid getting scammed is the height of BS, and it's not like you haven't moved before - you have.

There are so many people out there who haven't used a full service mover, find someone on the internet, and end up sleeping on the floor of a new house for a month because the consumer can't afford the price that was originally $1800 to the now $6000 and the kids want to know where their beds are and where their games are. Those are the people we try to help. Telling me that you paid less than $1000 for a local move and thinking you got ripped off.

In the end, you said essentially what I did - that you ended up paying the same for a full-service move from a major and got less. A full-service move is a full-service move, regardless of who does it. The question is who are you going to depend on for quality. You went cheap and in the end. you didn't get it. That's because cheap isn't the way to go - EVER.

If I missed any of your questions, let me know and I'll answer.
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#8 Author of original report

Last to Jim.....

AUTHOR: Shannon - (U.S.A.)

If you aren't an employee of the company, then stop categorizing your responses under "employee of the company". That's a mistake right there to mislead people into believing you are apart of this company. (the funny thing is, the company is 1 person)

In the end, I got ripped off and this is why what happened is on rip off report. When you justify the actions moving companies like this, you're not helping moving companies....you're making moving companies look worse. There are good companies out there that will not do what this company did. If companies continue operating in this fashion, more and more consumers will move their own belongings. This is why it is so hard for GOOD small business moving companies to be successful because bad moving companies like this one that go out of their way to scam their customers. When its all said and done I've learned my lesson in the end. To either go with the good company I used before, or move my belongings myself.

Lastly Consumers: Actually speak to movers previous customers. Call them and ask them how was their move. Don't just take a written statement for the moving company as a good report from their previous customers. The company I used prior to this scam artist company, I actually spoke to their previous customers prior to requesting their services. I only wish that that particular company was available for the move instead of this scam company.
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#9 Consumer Comment

In response to Jim....Read in detail this time before submitting another comment.

AUTHOR: Shannon - (U.S.A.)

"The fact you don't like what I said doesn't make me anything more than someone who knows you screwed up as the consumer. As I said, the mover isn't completely innocent, but in a local move - there is little the mover can do wrong - legally or otherwise."

The fact that you said that I screwed up as a consumer speaks for itself and it is nothing different from what others have done that visit this forum. If you haven't notice this forum is to inform consumers not to make the same mistake I did as a consumer. You're basically telling consumers it is okay to get ripped off by moving companies. Since you're on a mission to defend scam artists moving companies let me break it down again for you slowly........but first, answer these questions (and don't try to put it back on the consumer since the moving company is the one that is the scam artists. The questions aren't in relation to what I should have done as a consumer, but whether this moving company is running a scam or not):

1.) The company has been in business for 4 months, but on the BBB it states they've been in business since 8/2005. Isn't lying to the BBB for how long they've been in business not only misleading to the BBB but also their consumers?

2.) Are you basically saying that consumers can't purchase their own supplies and have to use the supplies of a moving company? Please explain in detail.

3.) If consumers HAVE TO use the moving company's supplies, do they also have to let the moving company pack their belongings too, or do consumers get to make that decision on their own?

3.) Are you justifying $635 in supplies for $260 in labor charges? In addition, are you justifying $635 for less then 10 boxes, 7 mattress covers, and tape that the consumer can't even keep?

4.) The rate of: $35.00 per box, $20.00 for a mattress cover, $5.00 for each roll of tape. Do you consider these even close fair market price since moving companies purchase their supplies in bulk for a discount? If so, where do you purchase your supplies from so I can call the distributor directly.

5.) Please explain what law protect consumers in local moves? Please explain what law protects consumers during state to state moves? (last time I checked, there aren't any)

6.) What is the name of your moving company?

7.) No local moving companies do not charge for gas and mileage, but they do charge an hour for travel time to the amount due. Isn't that more than mileage and gas when you're moving 10 houses down?

As I stated in my original post (since you didn't seem to get it the first time)............There aren't any laws to protect consumers from intrastate moves. In order for the Department of Transportation to even take a complaint is if you are moving from one state to another. This is why moving companies are allowed to rip people off they way they are. To say "there is little the mover can do wrong - legally or otherwise" is a bunch of BS. This mover did everything wrong from stealing my property to damaging my property. Let me break it down for you again: THERE AREN'T ANY LAWS TO PROTECT CONSUMERS AGAINST LOCAL MOVES SO OBVIOUSLY THERE AREN'T ANY LAWS A MOVING COMPANY CAN BREAK, SO YOUR COMMENT MAKES NO SENSE!!!!!!!!!!!!!! THERE REALLY AREN'T ANY LAWS TO PROTECT CONSUMERS AGAINST STATE TO STATE MOVES, THIS IT IS WHY I POSTED WHAT HAPPENED ON THE FORUM!!!!!!!!!!!! ROGUE MOVING COMPANIES LIKE THIS ONE HAVE A LEGAL SCAM AND US AS CONSUMERS CAN NOT DO ANYTHING ABOUT IT! Maybe now that I've typed with CAPITAL LETTERS, maybe now you will comprehend.

As a consumer you have 2 options with dealing with a company like Simply Moving: pay them the triple the price at the time of your move or have them take your possessions. This is why I voiced my story to inform them of this company's practice so that they are not ripped off like I was. This is why I provided a full background story for all the events that took place to allow consumers to make their decision for themselves. I've used repitable moving companies in the past and never had an experience like I did with this company. Hell, the red flag for me screwing up as a consumer was allowing this company to move my belongings showing up in a Penske truck. This so called company doesn't even have their own trucks!!!! They rent trucks from Penske, pick up some Day Laborers, and show up to your house! They did a poor job, damaged my furniture, they over charged, and then ripped me off for my TV.

The amount due for the labor was: $260.00 plus another $65 for travel time. The amount due for their so called supplies was $635. I listed the supplies in my previous comments that they used even after I asked them not too! I should have been charged for the 1 $35 box I asked for, for my mirror. Where in the hell in America does less then 10 boxes, 7 mattress covers, and tape costs $635 that I don't even get to keep?! That was a fee for basically renting boxes and mattress covers and using tape. My mattress weren't even covered all the way! They got dirt all over my mattresses. All the supplies they used, they took with them when they left. Everything except for the tape! Come on, you're just as bad as they are if you justify that. Regardless of how you sugar coat it or attempt to take up for this moving company, the fact still remains that they are running a scam.

I should have went for the higher priced moving company as opposed to selecting this particular moving company. As I said before, something didn't sit right with me about this company before I hired them and I should have went with my gut feeling. The reason I purchased my own supplies prior to the move, was to avoid the associated costs of using the movers supplies. It's not like the movers didn't know prior to moving my belongings that I wanted them to use my supplies instead of their own. Consumers can do that, and they know they can. What law says that a consumer must use the movers supplies? That's basically saying that the consumer must allow the mover to pack their belongings. That completely makes no sense. If they weren't going to use my supplies, that should have been communicated made clear prior to them beginning to move my furniture. Never did they say that they weren't going to use my supplies. They agreed and started the move. You're basically telling me that I can't buy my own supplies, have to have them pack my belongings, and have to be ripped off. Your statements contradict each other.

When I asked them what was my total thus far in relation to time half way through the move, he told me I was at $140 in supplies alone, I told them to stop the move, take my belongings off of the truck because I purchase my own supplies and they were supposed to use mine and I would pay them for the time spent at my home, the manager for the move turned around on the spot and told me he would only charge me $50.00 instead. In the end, out of all the boxes and rolls of tape I purchased from Uhual, the movers used 2 boxes. You can't justify movers charging triple the amount of what the supplies actually cost. They can charge what ever they want to charge is true, but at the end of the day I purchased my own supplies prior to the move to avoid being over charged like I was. I was still stiffed in the end. Please justify $35 for 1 box. Please justify $5 for a 1 roll of tape especially when moving companies purchase their supplies in bulk so it is alot cheaper than what it would be for me to purchase them at the regular market price. In addition, please explain to why is it okay for them to state that they used more supplies than what they did? They used a total of 3 boxes and said they used a lot more. They used a lot more tape than what was needed, just so they could charge the extra rate.

In relation to the contract, once again, I am completely at fault for signing a blank contract of any kind at the beginning of the move. Once again, my error. Still doesn't excuse them for jacking up the price after they had my belongings in their possession. Please explain to me why it is moral and just for a moving company to treat consumers this way? Regardless of what they did is legal or not, it is still a ploy to scam people out of their hard earned money. In my original post, I even stated that everything they did was legal. That's why it is a scam! Ummmmm, are you getting it now?!

This company got their money, took my TV, and now are bashing other previous customers from what I can see. Your last post basically explained how this company can continue to scam othe people. There are enough good moving companies in the Washington DC metropolitan area that consumers do not have to use this scam artists of a moving company. They scammed me, but hopefully they won't scam another consumer.

Lastly: Consumers why waste your time?
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#10 Author of original report

In response to Jim....Read in detail this time before submitting another comment.

AUTHOR: Shannon - (U.S.A.)

"The fact you don't like what I said doesn't make me anything more than someone who knows you screwed up as the consumer. As I said, the mover isn't completely innocent, but in a local move - there is little the mover can do wrong - legally or otherwise."

The fact that you said that I screwed up as a consumer speaks for itself and it is nothing different from what others have done that visit this forum. If you haven't notice this forum is to inform consumers not to make the same mistake I did as a consumer. You're basically telling consumers it is okay to get ripped off by moving companies. Since you're on a mission to defend scam artists moving companies let me break it down again for you slowly........but first, answer these questions (and don't try to put it back on the consumer since the moving company is the one that is the scam artists. The questions aren't in relation to what I should have done as a consumer, but whether this moving company is running a scam or not):

1.) The company has been in business for 4 months, but on the BBB it states they've been in business since 8/2005. Isn't lying to the BBB for how long they've been in business not only misleading to the BBB but also their consumers?

2.) Are you basically saying that consumers can't purchase their own supplies and have to use the supplies of a moving company? Please explain in detail.

3.) If consumers HAVE TO use the moving company's supplies, do they also have to let the moving company pack their belongings too, or do consumers get to make that decision on their own?

3.) Are you justifying $635 in supplies for $260 in labor charges? In addition, are you justifying $635 for less then 10 boxes, 7 mattress covers, and tape that the consumer can't even keep?

4.) The rate of: $20.00 per box, $20.00 for a mattress cover, $5.00 for each roll of tape. Do you consider these even close fair market price since moving companies purchase their supplies in bulk for a discount? If so, where do you purchase your supplies from so I can call the distributor directly.

5.) Please explain what law protect consumers in local moves? Please explain what law protects consumers during state to state moves? (last time I checked, there aren't any)

6.) What is the name of your moving company?

As I stated in my original post (since you didn't seem to get it the first time)............There aren't any laws to protect consumers from intrastate moves. In order for the Department of Transportation to even take a complaint is if you are moving from one state to another. This is why moving companies are allowed to rip people off they way they are. To say "there is little the mover can do wrong - legally or otherwise" is a bunch of BS. This mover did everything wrong from stealing my property to damaging my property. Let me break it down for you again: THERE AREN'T ANY LAWS TO PROTECT CONSUMERS AGAINST LOCAL MOVES SO OBVIOUSLY THERE AREN'T ANY LAWS A MOVING COMPANY CAN BREAK, SO YOUR COMMENT MAKES NO SENSE!!!!!!!!!!!!!! THERE REALLY AREN'T ANY LAWS TO PROTECT CONSUMERS AGAINST STATE TO STATE MOVES, THIS IT IS WHY I POSTED WHAT HAPPENED ON THE FORUM!!!!!!!!!!!! ROGUE MOVING COMPANIES LIKE THIS ONE HAVE A LEGAL SCAM AND US AS CONSUMERS CAN NOT DO ANYTHING ABOUT IT! Maybe now that I've typed with CAPITAL LETTERS, maybe now you will comprehend.

As a consumer you have 2 options with dealing with a company like Simply Moving: pay them the triple the price at the time of your move or have them take your possessions. This is why I voiced my story to inform them of this company's practice so that they are not ripped off like I was. This is why I provided a full background story for all the events that took place to allow consumers to make their decision for themselves. I've used repitable moving companies in the past and never had an experience like I did with this company. Hell, the red flag for me screwing up as a consumer was allowing this company to move my belongings showing up in a Penske truck. This so called company doesn't even have their own trucks!!!! They rent trucks from Penske, pick up some Day Laborers, and show up to your house! They did a poor job, damaged my furniture, they over charged, and then ripped me off for my TV.

The amount due for the labor was: $260.00. The amount due for their so called supplies was $635. I listed the supplies in my previous comments. Where in the hell in America does 5 boxes and 7 mattress covers, and tape costs $635 that I don't even get to keep?! That was a fee for basically renting boxes and mattress covers and using tape. All the supplies they used, they took with them when they left. Everything except for the tape! Come on, you're just as bad as they are if you justify that. Regardless of how you sugar coat it or attempt to take up for this moving company, the fact still remains that they are running a scam.

I should have went for the higher priced moving company as opposed to selecting this particular moving company. As I said before, something didn't sit right with me about this company before I hired them and I should have went with my gut feeling. The reason I purchased my own supplies prior to the move, was to avoid the associated costs of using the movers supplies. It's not like the movers didn't know prior to moving my belongings that I wanted them to use my supplies instead of their own. Consumers can do that, and they know they can. What law says that a consumer must use the movers supplies? That's basically saying that the consumer must allow the mover to pack their belongings. That completely makes no sense. If they weren't going to use my supplies, that should have been communicated made clear prior to them beginning to move my furniture. Never did they say that they weren't going to use my supplies. They agreed and started the move. You're basically telling me that I can't buy my own supplies, have to have them pack my belongings, and have to be ripped off. Your statements contradict each other.

When I asked them what was my total thus far in relation to time half way through the move, he told me I was at $250+ in supplies alone, I told them to stop the move, take my belongings off of the truck because I purchase my own supplies and they were supposed to use mine and I would pay them for the time spent at my home, the manager for the move turned around on the spot and told me he would only charge me $50.00 instead. In the end, out of all the boxes and rolls of tape I purchased from Uhual, the movers used 2 boxes. You can't justify movers charging triple the amount of what the supplies actually cost. They can charge what ever they want to charge is true, but at the end of the day I purchased my own supplies prior to the move to avoid being over charged like I was. I was still stiffed in the end. Please justify $20 for 1 box. Please justify $5 for a 1 roll of tape especially when moving companies purchase their supplies in bulk so it is alot cheaper than what it would be for me to purchase them from Uhual. In addition, please explain to why is it okay for them to state that they used more supplies than what they did? They used a total of 3 boxes and said they used a lot more. They used a lot more tape than what was needed, just so they could charge the extra rate.

In relation to the contract, once again, I am completely at fault for signing a blank contract of any kind at the beginning of the move. Once again, my error. Still doesn't excuse them for jacking up the price after they had my belongings in their possession. Please explain to me why it is moral and just for a moving company to treat consumers this way? Regardless of what they did is legal or not, it is still a ploy to scam people out of their hard earned money. In my original post, I even stated that everything they did was legal. That's why it is a scam! Ummmmm, are you getting it now?!

This company got their money, took my TV, and now are bashing other previous customers from what I can see. Your last post basically explained how this company can continue to scam othe people. There are enough good moving companies in the Washington DC metropolitan area that consumers do not have to use this scam artists of a moving company.

In relation to my court case, you must really think I have idiot written on my forehead to disclose to you my lawyer's case.

Lastly: Consumers why waste your time?
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#11 Consumer Comment

It Isn't Just Large Companies that charge $110 for 3

AUTHOR: Jim - (U.S.A.)

I know what you're saying as well - it's tough for an independent. But you aren't competing for moves people are going to do themselves; you will never get that business. They will either do a Penske, U-hell, or Budget - or decide to U-pack like ABF, Broadway Express, or utilize the Get-A-SAM from United. Maryland already has a bad enough time (the town of Jessup in particular - there is a website that has been searching for years to find one reputable independent mover in Jessup and have yet to find one) with consumers trying to find a reputable mover; even we in California know about scam movers - because of the number of scam movers that have popped up here in the southern part of the state.

Full-service movers offer complete service; that's not something the others can compete with. If you emphasize quality over price, hire professional movers to back that up, and market your services that way - you should be more successful. The minute a full-service mover begins to believe that their competition and their market are the people who will pay $65/hour for 3 men is the day full service movers should seek out another city to work in because the labor you'll provide is unskilled, unprofessional, and no better than the relative of the consumer you're moving.

You also might want to latch onto one of the majors and be an agent for one of them. You can leverage the marketing arm of the name and latch onto better movers. Yes, it's going to be more of an investment, but Maryland needs a better reputation for professional movers.
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#12 Consumer Comment

If You Do Consult an Attorney.....

AUTHOR: Jim - (U.S.A.)

You'll find there's really nothing you can sue them on, unless you can prove to the Small Claims judge (that's the only court you'll be successful in) that the quote on materials cost was insufficiently documented, and most movers on a local will not quote you materials - only that the materials cost is in addition to the cost of the labor time. His verbal estimate as to how long it would take has not (at least in the past) held up in court because the moving industry does everything in writing and verbal assurances do not supercede anything written. I haven't seen too many movers make this mistake of not making this explicit, but I suppose it is a possibility. All I can tell you is that on the forms we used on locals, it was on the form and as long as it was anywhere on the form - it was enough.

Attorneys also don't like taking moving companies to court because of something called the Carmack Amendment, which generally excuses them from many types of acts perpetrated and makes them immune from lawsuits. It's been around since the time of the railroads. The problem in your case is that it was a local move and there is little a mover can do to screw up a move legally; it's the easiest move from a legal perspective - the cost is just material and labor. No fuel surcharge like there would be on an interstate tariff. No complicated Transportation Costs under an interstate tariff. No weight tickets involved. That's where movers screw up and overbill a customer. There is just nowhere a mover can mess up a local move. They set the price for materials and they set the price for labor and the mover doesn't have to provide a price list for the materials used.

Insofar as it relates to my involvment in this? You'll find I contribute here from time to time on moving companies - not just this one. Since yours was recent, ROR had yours at or near the top of the heap. I also contribute to other websites that compete with ROR (which I won't post here because ROR will delete the reference) on people who move. Yours was interesting in that (1) Simply Moving responded to the ROR (it's unusual for a mover to respond here) and (2) the way you tried to scam the mover with supplying your own boxes, amongst other things. It really is no more complex than that. As someone who is more interested in people avoiding the rogue mover, I jumped in. You also did a lot of things wrong and it is important others see where you went wrong so that others don't make the same mistakes you did. The fact you don't like what I said doesn't make me anything more than someone who knows you screwed up as the consumer. As I said, the mover isn't completely innocent, but in a local move - there is little the mover can do wrong - legally or otherwise. I always tell people that choosing a mover based on price can be far more expensive than choosing the mover who is more expensive but has the better reputation, like a major. You may not like it, but your move is an example of what I'm talking about - it is the price you're now paying for choosing the wrong mover. By the time you're done with courts, the attorney, the time spent etc.... you could have hired 3 men at $110/hour to do the move, it would have been done right and it would cost you about $1100.

And you don't help your situation by posting false information and your falsehoods need to be rectified - aside from the one claiming Tom and I are the same. According to the FMCSA, this mover has been licensed to do moves since September 2006; in fact people on other websites have been inquiring into using this company since early 2007, so to say they've only been in business since August 2007 I know is wrong just based on those inquiries. Now Tom may have performed moves since 2005 or even before - of that I have no doubt. But, he didn't perform those moves under the name Simply Moving - maybe it was under the Movers USA banner? I don't know - not enough information. But the September 2006 information is correct based on their licensing information filed.
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#13 UPDATE Employee

To Jim...

AUTHOR: Simply Moving - (U.S.A.)

I understand what you are saying about the big name movers charging $110 per hour but when we are not getting enough business to keep 2 trucks busy 7 days a week at $70 per hour and most of the customers who's names and phone numbers I get say that they are either moving themselves or going with a lower price.

When I have a full schedule, the prices will definately go up because of supply and demand but this time of year and with the real estate market like it is I have to drop prices to keep busy. Check again after tax season and we'll be up there about $110 especially on the weekend and the end of the month when everyone wants to move.
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#14 Author of original report

In response to Jim/Tom McJilton since they're the same person

AUTHOR: Shannon - (U.S.A.)

Obviously you are one and the same because you didn't read my response to begin with.....

Your so called mover knows the rules and regulations in the state of Maryland. Consumers, there aren't any protection from moving companies such as Simply Moving company.....

In response to Jim/Tom McJilton the research on the company was wrong to begin with....
1.) On the BBB it states that the company has been in business since 5/2005 when actuality they've been in business for 4 months. As of 8/2007. As a consumer, I would have gone with an establish company as opposed to a company that felt the need to lie about how long they've been in business as opposed to telling the truth. That's why the BBB is updating their information on the company now to reflect the correct information.

2.) That was my mistake in thinking that there aren't so many moving company scam artists out there. Lesson learned. I checked the listed websites that I was advised to prior to selecting this moving company. Their licensed checked out, they were insured, and they were registered with the BBB. What I didn't realize is that regardless of whether or not they are licensed and insured, it doesn't protect movers making an move within the same state. The only time the DOT will even bother to take a complaint is when you are moving state to state. Even then, it takes a substantial amount of complaints for them to do something in relation to one moving company.

3.) The reason this company isn't on the bad moving company list on the internet is because they've only been in business for 4 months! They trick consumers into believing they are a huge established moving company with customer service, website, BBB logo on the website, etc. In reality they don't even give their physical addresses to customers. Not to mention, the owner answers the phone! Doesn't sound like a big established moving company to me. Tom McJilton is just a jack of all trades.....he's a con artists, a former mover, a receptionist, a customer service rep, and the list goes on and on for all his different positions for his own company. Real big moving company to me!

4.) How convenient it is for "Jim" to create a post after complaints come accross regarding this particular company. Why would Jim, from California comment on a company he has never heard of on the other side of the country? You're either a friend of Tom McJilton or you are Tom McJilton. What did you do? Wake up in the morning and the name "simply moving" came to your brain and you decided to do a search on them? Come on, who are you kidding. You're associated with this particular company in some way, or you are the company since Tom McJilton seems to be a 1 man show. Hell, you're probably the individual who has my TV! What did Tom do, call you as soon as I called you out.....ooops, thats right, you are Tom!

5.) Boxes do not cost $20 per box, especially when you purchase your materials in bulk. Rolls of tape do not cost $5.00 per roll, especially when you by them in bulk. I went to Uhual and purchased 6 rolls of tape for $7.00. Consumers, go to Uhual.com or any website where you can purchase boxes in bulk and see how much they costs. This is what I did prior to the move and these movers still used their over priced supplies so they could make a larger profit.

6.) this forum is for consumers have been ripped off! this moving company has every opportunity to use the forum THE APPROPRIATE WAY to restore their reputation as opposed to bashing their previous customers. they haven't done that nor will they do it because they are scam artists.

In Closing, I will let the Judge have the final word when we go to court against your sacred moving company. Since you're not an attorney, I will let my attorney do the work for me in getting my money and the money for my TV back. In the end, individuals who mean to do harm to hard working people never prosper.

I hope you continue to respond to the forum. It only shows how childish and unprofessional you truly are.
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#15 Author of original report

In response to Jim/Tom McJilton since they're the same person

AUTHOR: Shannon - (U.S.A.)

Obviously you are one and the same because you didn't read my response to begin with.....

Your so called mover knows the rules and regulations in the state of Maryland. Consumers, there aren't any protection from moving companies such as Simply Moving company.....

In response to Jim/Tom McJilton the research on the company was wrong to begin with....
1.) On the BBB it states that the company has been in business since 5/2005 when actuality they've been in business for 4 months. As of 8/2007. As a consumer, I would have gone with an establish company as opposed to a company that felt the need to lie about how long they've been in business as opposed to telling the truth. That's why the BBB is updating their information on the company now to reflect the correct information.

2.) That was my mistake in thinking that there aren't so many moving company scam artists out there. Lesson learned. I checked the listed websites that I was advised to prior to selecting this moving company. Their licensed checked out, they were insured, and they were registered with the BBB. What I didn't realize is that regardless of whether or not they are licensed and insured, it doesn't protect movers making an move within the same state. The only time the DOT will even bother to take a complaint is when you are moving state to state. Even then, it takes a substantial amount of complaints for them to do something in relation to one moving company.

3.) The reason this company isn't on the bad moving company list on the internet is because they've only been in business for 4 months! They trick consumers into believing they are a huge established moving company with customer service, website, BBB logo on the website, etc. In reality they don't even give their physical addresses to customers. Not to mention, the owner answers the phone! Doesn't sound like a big established moving company to me. Tom McJilton is just a jack of all trades.....he's a con artists, a former mover, a receptionist, a customer service rep, and the list goes on and on for all his different positions for his own company. Real big moving company to me!

4.) How convenient it is for "Jim" to create a post after complaints come accross regarding this particular company. Why would Jim, from California comment on a company he has never heard of on the other side of the country? You're either a friend of Tom McJilton or you are Tom McJilton. What did you do? Wake up in the morning and the name "simply moving" came to your brain and you decided to do a search on them? Come on, who are you kidding. You're associated with this particular company in some way, or you are the company since Tom McJilton seems to be a 1 man show. Hell, you're probably the individual who has my TV! What did Tom do, call you as soon as I called you out.....ooops, thats right, you are Tom!

5.) Boxes do not cost $20 per box, especially when you purchase your materials in bulk. Rolls of tape do not cost $5.00 per roll, especially when you by them in bulk. I went to Uhual and purchased 6 rolls of tape for $7.00. Consumers, go to Uhual.com or any website where you can purchase boxes in bulk and see how much they costs. This is what I did prior to the move and these movers still used their over priced supplies so they could make a larger profit.

6.) this forum is for consumers have been ripped off! this moving company has every opportunity to use the forum THE APPROPRIATE WAY to restore their reputation as opposed to bashing their previous customers. they haven't done that nor will they do it because they are scam artists.

In Closing, I will let the Judge have the final word when we go to court against your sacred moving company. Since you're not an attorney, I will let my attorney do the work for me in getting my money and the money for my TV back. In the end, individuals who mean to do harm to hard working people never prosper.

I hope you continue to respond to the forum. It only shows how childish and unprofessional you truly are.
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#16 Author of original report

In response to Jim/Tom McJilton since they're the same person

AUTHOR: Shannon - (U.S.A.)

Obviously you are one and the same because you didn't read my response to begin with.....

Your so called mover knows the rules and regulations in the state of Maryland. Consumers, there aren't any protection from moving companies such as Simply Moving company.....

In response to Jim/Tom McJilton the research on the company was wrong to begin with....
1.) On the BBB it states that the company has been in business since 5/2005 when actuality they've been in business for 4 months. As of 8/2007. As a consumer, I would have gone with an establish company as opposed to a company that felt the need to lie about how long they've been in business as opposed to telling the truth. That's why the BBB is updating their information on the company now to reflect the correct information.

2.) That was my mistake in thinking that there aren't so many moving company scam artists out there. Lesson learned. I checked the listed websites that I was advised to prior to selecting this moving company. Their licensed checked out, they were insured, and they were registered with the BBB. What I didn't realize is that regardless of whether or not they are licensed and insured, it doesn't protect movers making an move within the same state. The only time the DOT will even bother to take a complaint is when you are moving state to state. Even then, it takes a substantial amount of complaints for them to do something in relation to one moving company.

3.) The reason this company isn't on the bad moving company list on the internet is because they've only been in business for 4 months! They trick consumers into believing they are a huge established moving company with customer service, website, BBB logo on the website, etc. In reality they don't even give their physical addresses to customers. Not to mention, the owner answers the phone! Doesn't sound like a big established moving company to me. Tom McJilton is just a jack of all trades.....he's a con artists, a former mover, a receptionist, a customer service rep, and the list goes on and on for all his different positions for his own company. Real big moving company to me!

4.) How convenient it is for "Jim" to create a post after complaints come accross regarding this particular company. Why would Jim, from California comment on a company he has never heard of on the other side of the country? You're either a friend of Tom McJilton or you are Tom McJilton. What did you do? Wake up in the morning and the name "simply moving" came to your brain and you decided to do a search on them? Come on, who are you kidding. You're associated with this particular company in some way, or you are the company since Tom McJilton seems to be a 1 man show. Hell, you're probably the individual who has my TV! What did Tom do, call you as soon as I called you out.....ooops, thats right, you are Tom!

5.) Boxes do not cost $20 per box, especially when you purchase your materials in bulk. Rolls of tape do not cost $5.00 per roll, especially when you by them in bulk. I went to Uhual and purchased 6 rolls of tape for $7.00. Consumers, go to Uhual.com or any website where you can purchase boxes in bulk and see how much they costs. This is what I did prior to the move and these movers still used their over priced supplies so they could make a larger profit.

6.) this forum is for consumers have been ripped off! this moving company has every opportunity to use the forum THE APPROPRIATE WAY to restore their reputation as opposed to bashing their previous customers. they haven't done that nor will they do it because they are scam artists.

In Closing, I will let the Judge have the final word when we go to court against your sacred moving company. Since you're not an attorney, I will let my attorney do the work for me in getting my money and the money for my TV back. In the end, individuals who mean to do harm to hard working people never prosper.

I hope you continue to respond to the forum. It only shows how childish and unprofessional you truly are.
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#17 Author of original report

In response to Jim/Tom McJilton since they're the same person

AUTHOR: Shannon - (U.S.A.)

Obviously you are one and the same because you didn't read my response to begin with.....

Your so called mover knows the rules and regulations in the state of Maryland. Consumers, there aren't any protection from moving companies such as Simply Moving company.....

In response to Jim/Tom McJilton the research on the company was wrong to begin with....
1.) On the BBB it states that the company has been in business since 5/2005 when actuality they've been in business for 4 months. As of 8/2007. As a consumer, I would have gone with an establish company as opposed to a company that felt the need to lie about how long they've been in business as opposed to telling the truth. That's why the BBB is updating their information on the company now to reflect the correct information.

2.) That was my mistake in thinking that there aren't so many moving company scam artists out there. Lesson learned. I checked the listed websites that I was advised to prior to selecting this moving company. Their licensed checked out, they were insured, and they were registered with the BBB. What I didn't realize is that regardless of whether or not they are licensed and insured, it doesn't protect movers making an move within the same state. The only time the DOT will even bother to take a complaint is when you are moving state to state. Even then, it takes a substantial amount of complaints for them to do something in relation to one moving company.

3.) The reason this company isn't on the bad moving company list on the internet is because they've only been in business for 4 months! They trick consumers into believing they are a huge established moving company with customer service, website, BBB logo on the website, etc. In reality they don't even give their physical addresses to customers. Not to mention, the owner answers the phone! Doesn't sound like a big established moving company to me. Tom McJilton is just a jack of all trades.....he's a con artists, a former mover, a receptionist, a customer service rep, and the list goes on and on for all his different positions for his own company. Real big moving company to me!

4.) How convenient it is for "Jim" to create a post after complaints come accross regarding this particular company. Why would Jim, from California comment on a company he has never heard of on the other side of the country? You're either a friend of Tom McJilton or you are Tom McJilton. What did you do? Wake up in the morning and the name "simply moving" came to your brain and you decided to do a search on them? Come on, who are you kidding. You're associated with this particular company in some way, or you are the company since Tom McJilton seems to be a 1 man show. Hell, you're probably the individual who has my TV! What did Tom do, call you as soon as I called you out.....ooops, thats right, you are Tom!

5.) Boxes do not cost $20 per box, especially when you purchase your materials in bulk. Rolls of tape do not cost $5.00 per roll, especially when you by them in bulk. I went to Uhual and purchased 6 rolls of tape for $7.00. Consumers, go to Uhual.com or any website where you can purchase boxes in bulk and see how much they costs. This is what I did prior to the move and these movers still used their over priced supplies so they could make a larger profit.

6.) this forum is for consumers have been ripped off! this moving company has every opportunity to use the forum THE APPROPRIATE WAY to restore their reputation as opposed to bashing their previous customers. they haven't done that nor will they do it because they are scam artists.

In Closing, I will let the Judge have the final word when we go to court against your sacred moving company. Since you're not an attorney, I will let my attorney do the work for me in getting my money and the money for my TV back. In the end, individuals who mean to do harm to hard working people never prosper.

I hope you continue to respond to the forum. It only shows how childish and unprofessional you truly are.
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#18 Consumer Comment

I'm Not From Simply Moving

AUTHOR: Jim - (U.S.A.)

Shannon, I used to be a mover. I have definite and clear opinions which I have already posted about your BS issues on your move, and it's clear you screwed up about as much as the mover did. You are not innocent here - no one is. But let's continue why you screwed this up - so that no one else has to go through this:

1. If you contract with a Full-Service mover, you do NOT bring your own boxes to the move. WHY? Because the mover cannot speak for the quality of the boxes, even if they're from a U-Haul as you claim. A Full-Service mover can only be responsible for packing and any claims IF (1) the company packs the items themselves, and (2) it's in their boxes. If you give them your boxes - you've essentially thrown out any chance of recovering anything on a breakage claim. Return the boxes and get a refund. U-Haul boxes are for self-moves, not for something you did.

2. The fact the move took longer with 4 men instead of 3 is irrelevant, for the simple reason that 4 men do not make the move go any faster. When there are 3 people, 2 bring the items out and one is in the truck spotting things inside, and it makes the move more efficient. If there are 4 men, there is no one spotting, so you now have 2 guys doing the job of one - taking time away from doing the work they should be doing. I would almost EXPECT the job to take as long if not longer without someone in the truck "spotting" the items. As near as I can see from your story, you didn't pay for the 4th man anyway.... so you paid for 3 men and they took 5 hours with the one hour travel time. The fact they took longer than previous movers you contracted is also irrelevant and non-comparable for another more important reason: Movers will take as long as it is necessary to safeguard the movement of your items from origin to destination. How long YOU think it should take doesn't matter. Rushing movers results in breakage and damage and you don't want that, and the truth is - neither do they. They may not be the fastest movers on the planet, but if your items end up intact - they did a good job.

3. The police are 100% correct that the matter between you and the mover is a civil and not a criminal action. If you do not pay the amount requested at the time of delivery, they have the right to refuse delivery until you do. The fact you think the charges are trumped up are between you and the mover to settle in Small Claims Court in front of a judge. However, the process is (1) you pay the amount requested to accept delivery first, and then (2) pursue your dispute in Small Claims.

4. You failed to do any research on your mover. I don't know where you found these guys, but as I said to you earlier - the state of Maryland is filled with scam movers; there are many of us across the country that know this. If you had done any research on the internet (which is an excellent place to research, but an awful way to find a mover), you would have not chosen these folks. I would not have just based on the hourly quote; $65/hour for 3 men means you get 2 people off the street and the driver.

In addition, telling people to stay away from this company is short-sighted as well, and if you had done the research mentioned earlier, you would know. Let me give you an example as to why:

Ever heard of a company called Movers USA?? They're a scam mover based in FL with an office in Maryland (if I remember correctly) and they performed the same sort of scam moves that you ran into. However, they're not an active mover any longer. They shut their doors. The people who used them did as you did, saying things like, "Complete Scam Artist Moving Company", except their complaints won't appear anywhere because the mover is no longer in business. On the surface, you're either thinking (1) good, "another scam mover shut down?", or (2) why is this important to me?

Here's why this information is important: Do you know who used to operate the Movers USA in your area? Yes, your friend Tom M. The information was out there to be found - you just didn't do any research.

See, this is what movers do. They operate, they scam people, they rack up complaints, and when they rack up enough complaints or incur sufficient fines levied from the DOT, the mover shuts the door and opens a new company. No complaints. A fresh start.

I will end by saying this: Using a Full-Service Mover is not a cheap enterprise for an individual to take on, be it a local move or an interstate. If you have cost concerns, you should do a local move yourself. Rent a Penske truck (not a U-haul), getting your own boxes, and getting your own labor. If you plan on utilizing a full-service mover, expect to pay $1000 or so for the move. Don't come into a move with any pre-conceived ideas on how long a move should take; I don't care how many times you've moved. Every move you do in your life is different, just as every day you live is different. If you're going to do a move, do your homework and your own due diligence. Scam movers will disappear when people decide not to perform a move based on cost - they will choose a company based on both its reputation and its quality.

To the folks at Simply Moving: Please don't thank me. If you want to improve the operations of your company, get yourself some real movers. Professional movers run upwards of $110/hour for 3 men and more and the cost on your side is at least $22/hour. Do not depend on people you're paying $11/hour or so to speak for the quality of your moves. If you keep offering moves at $65/hour for 3 movers, you only be thought of as a scam mover.
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#19 Author of original report

Their comments speaks for themselves.....

AUTHOR: Shannon - (U.S.A.)

Consumers: as you can see, I just called the owner out again. Once again, the owner has put his foot in his mouth and now everyone who visits this website can see for themselves. If this is such a repitable company, why is the owner spending all of his time responding to messages on this forum? He's not going through the mediation process offered by ripoffreport.com to repair his reputation, but instead just trying to make his own customers look bad for selecting his company for moving services. I called him out on the "Jim" character and why he's keeping a $2000 TV hostage for $1000. In the end, when we go to court, you will still owe me $2000.

If any consumer visits the BBB website, you can see that this company does not have a "report" available at this time because it is currently being updated with all of the complaints they have received from scamming their customers. You have to call the BBB to find out their status since this company is currently under investigation regarding the amount of time they've been in business, not to mention their business practices.

Tom: you never sent a certified letter to my home. If you did, you didn't put your name or your company's name on the notice. You have my telephone number, you have my email address, you have my physical address. The only time I got any response from you was when I reported you to the BBB and the Attorney General's Office and at that time you hiked up your so called fee due another $200.00 on top of what you already received to try and state you were never paid. I will pick up what ever your trying to send me in person. Send me a physical address to where to pick up your "package" and to where I can pick up my TV. I hope you're enjoying my TV by the way without a remote!
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#20 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

So far all we have received for your move is the $130 deposit, we sent a certified letter to your delivery address and you refused to sign for it.
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#21 Author of original report

Consumer Jim and Tom McJilton one and the same

AUTHOR: Shannon - (U.S.A.)

Simply moving company is a new company just recently established 8/2007. Why would someone by the name of "Jim" look this company up to leave a comment when they are on the other side of the country? This person has never heard of the company, never used the company, but all of a suddent feels the need to comment on how "ethical" a company he has never heard of before a day in his life is. Sounds like the owner trying to cover up his tracks to me! But consumers, you can decide that for yourself. If this owner is on the up and up, just ask him why he hasn't gone through any type of mediation process with his customers.

Consumers: don't waist your time or money on this company when they're are plenty of other repitable companies out there!
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#22 Author of original report

Rip Off Scam Artist request money

AUTHOR: Shannon - (U.S.A.)

This so called company got their money due and still stole the TV because they wanted it. Not because money was due but because he wanted personal possessions for himself instead of working for it. How do you justify taking a $2000 TV for trumped up fees totaling less than $1000? You can't. That's why this company will never prosper. They will continue to scam and con everyone they come across to get the little bit that they have. Its sad that there are people out here that are so desperate and ignorant that they have to steal and con people to get what little bit that they have. In the end, karma will catch up to moving companies like these.

Again, consumers: pay attention to this company's track record before you decide to use their services. Their record of 4 months in business speaks for itself. (even though the owner lies about how long they've been in business)
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#23 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

I'm not Jim and I don't know who Jim is but thanks Jim...

Consumer Suggestion:
Please read all paperwork thoroughly before signing and agreeing to it's terms and if it says to do something to be prepared, do it or pay for someone else to do it for you, that's all I have to say.
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#24 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

I'm not Jim and I don't know who Jim is but thanks Jim...

Consumer Suggestion:
Please read all paperwork thoroughly before signing and agreeing to it's terms and if it says to do something to be prepared, do it or pay for someone else to do it for you, that's all I have to say.
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#25 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

I'm not Jim and I don't know who Jim is but thanks Jim...

Consumer Suggestion:
Please read all paperwork thoroughly before signing and agreeing to it's terms and if it says to do something to be prepared, do it or pay for someone else to do it for you, that's all I have to say.
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#26 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

I'm not Jim and I don't know who Jim is but thanks Jim...

Consumer Suggestion:
Please read all paperwork thoroughly before signing and agreeing to it's terms and if it says to do something to be prepared, do it or pay for someone else to do it for you, that's all I have to say.
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#27 Author of original report

The owner responding as a consumer on the forum.

AUTHOR: Shannon - (U.S.A.)

Tom McJilton probably got someone to respond for him as a consumer or the owner really is "Mr. Jim". How convenient? Doesn't suprise me though. If you back up this company, you're more than likely a scam artist just like them.

To Consumers: with all of the different reputable moving companies in the area I would just advise to avoid this company at all cost. There are too many good companies out there to risk it with these scam artists. They will send you a very low quote to gain your business, and then charge you almost double what their competitors will. Then they do a terrible job on top of that. Why risk it?

In response to the other scam artist that backed this company up: I purchased my own supplies prior to the move, and not from the moving company. I asked the company for a quote for a specific amount of supplies, and he quoted $50.00. He didn't quote $50.00 for all of the supplies, but just the amount that I asked for. When the movers got there, I advised them to use the supplies that I purchased from Uhual the day before instead of their own so I wouldn't have to pay the fee. They chose to use their own supplies anyway, at the time of the move instead of my own to hike up the fee at the end of the move. Maybe if you READ the post as opposed to making your own assumptions, you might have understood that. But considering you're probably Tom McJilton acting as someone else, you wouldn't do that because that would mean being wrong.

I've used moving companies prior to this move and they quoted the supplies needed in the price. They also provide a break down of how much the supplies will cost if any additional ones are used. To say this is unusual is a bunch of BS. Other moving companies in the area even said that something seemed a little fishy with this moving company considering how low their quote was. I spoke to 2 other reputable moving companies in the area, and they both said they heard complaints about this company and how they had to clean up their mess.

I moved earlier this year with another moving company that used their own supplies, packed up my whole house, and did it within 4 hours using 3 men and the total was $756. I can understand a moving company charging $915 for a complete move, but this company did not do so. They charged $915 to move 1 bed, 2 dressers, 2 chester drawers, 1 couch, 1 love seat, 1 dining room table, and 4 dining room chairs, 1 27" TV, 1 TV stand and the 65" TV that they stole. That's basically 2 bedroom's furniture, living room furniture, and dining room furniture. It took them 4 hours to do that! Not to mention, I only moved 1 block down the street. I could have gotten family members to help instead of dealing with this. 2 weeks after the scam artist got me, I was still moving my belongings out of my home. They didn't move not 1 box out of the home. They didn't package a thing but furniture. So to come back and say that I wasn't prepared for the move is a bunch of BS considering they didn't prepare anything themselves. They didn't pack clothes, dishes, toys, bathroom supplies, etc. They packaged things that shouldn't have required packaging. Example: Using $20.00 boxes on dining room chairs that were already rapped in plastic. The contract specifically stated that leather should be rapped in plastic, and they still put them in boxes to get the additional fee. In addition, after I made a complaint about the company to the BBB and Department of Transportation, they tried to hike up the fee another $200.00. This so called company is a joke! I have to laugh because more than likely, there are more unsatisfied customers out there from this one company.
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#28 Consumer Comment

WOW - I Rarely Believe Movers Over Customers

AUTHOR: Jim - (U.S.A.)

...but in this case I do. No sane moving company would offer a quote for boxes at $50 - not a chance. The minute you put that into your story, you revealed that you're trying to scam the mover.

Let's understand: Moving boxes are not cheap - they are strong; strong enough for a male adult to stand on and not break. Moreover, a mover is not going to use your boxes because the boxes you provide are not the same quality of box you scrounged up and if they're going to be responsible for paying claims in accordance with the valuation - you're stuck using their boxes. Otherwise, they would not be responsible for any breakage occuring. Believe me, if you have a choice between using a good box and having no breakage and using your boxes and taking your chances - using their boxes is the right thing to do.

Moving is not inexpensive - it costs money to have a good move done. $915 is a pretty standard cost for a 4 hour move plus travel time and supplies. It's your right to complain, but in my eyes (and I've been in the industry), the mover did nothing wrong. You should have paid the bill because there's nothing bogus about what he billed you. Now, given your situation - my guess is that the mover is not going to be satisfied with anything except a cashier's check because of your actions. Shannon - you screwed up royally. Now, pay them the $915 and you'll get your stuff back.
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#29 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

About this move, the first thing I want to address is my movers never give customers blank forms to sign, the charges were authorized before we worked. There is a big difference between what the customer wants packed (move everything else like it is so I can half of the money back in damages) and what we have to pack to make sure there in no damage. My packing guidelines were given to her both verbally and in writing on my estimate, she did not follow those guidelines. About the email she says that she sent, I never received it. The email that I did receive that I did not reply to because she called me at the same time was this: Do you have any availabilities for this Saturday? (November 24, 2007). Here is the fake email that she says that she sent to me and didn't: Do you have any availabilities for this Saturday? (November 24, 2007) Also, I see that the supplies aren't included in the quote. How much will it costs to package 2 sofas, 5 mattresses, and use about 7 boxes? I don't want to pay more than market value. Please let me know ASAP. My response that she created: For the items you need wrapped, the total cost for supplies you need will be no more than $50.00. This includes tape. Boxes are fairly inexpensive, so if you need additional supplies other than those listed, then it will be extra. I will add this to your quote. Ask any mover, there is no way that a professional mover would pack these items for $50, that's below cost. If I would have received that email with the question about packing those items I would have replied with a price of $280 (I do not rent boxes). Another way that I know the email is fake is because she forwarded it to me from her 2nd email address so what she did was create the fake email with the fake response, sent it to herself to make sure it looked right and then forwarded it to me when the move was almost over to try and scam Simply Moving. I have sent this customer a certified letter explaining how to get her property back by paying for the services that she requested and we provided which is what I am interested in, I have enough bigscreen TV's (not from customers). I am not giving her the location of where her item is before payment because I know if I do she will either have someone break in and try and steal it back or try to get her money back some other way by say damaging my trucks, I have seen it happen too many times and I am not going to walk into that situation again. About her calling the police, we called the police because she was refusing to pay and my guys were tired and wanted to go hom but it took them 3 hours to get there to tell both of us that it was a civil suit. Either way, emails are inadmissable in the court of law because I can prove that they can be altered. I have all paperwork regarding this matter available for anyone to see upon request proving what services the customer requested and what services were provided and still have not gotten paid for, She is holding Simply Moving's payment hostage.
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#30 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

About this move, the first thing I want to address is my movers never give customers blank forms to sign, the charges were authorized before we worked. There is a big difference between what the customer wants packed (move everything else like it is so I can half of the money back in damages) and what we have to pack to make sure there in no damage. My packing guidelines were given to her both verbally and in writing on my estimate, she did not follow those guidelines. About the email she says that she sent, I never received it. The email that I did receive that I did not reply to because she called me at the same time was this: Do you have any availabilities for this Saturday? (November 24, 2007). Here is the fake email that she says that she sent to me and didn't: Do you have any availabilities for this Saturday? (November 24, 2007) Also, I see that the supplies aren't included in the quote. How much will it costs to package 2 sofas, 5 mattresses, and use about 7 boxes? I don't want to pay more than market value. Please let me know ASAP. My response that she created: For the items you need wrapped, the total cost for supplies you need will be no more than $50.00. This includes tape. Boxes are fairly inexpensive, so if you need additional supplies other than those listed, then it will be extra. I will add this to your quote. Ask any mover, there is no way that a professional mover would pack these items for $50, that's below cost. If I would have received that email with the question about packing those items I would have replied with a price of $280 (I do not rent boxes). Another way that I know the email is fake is because she forwarded it to me from her 2nd email address so what she did was create the fake email with the fake response, sent it to herself to make sure it looked right and then forwarded it to me when the move was almost over to try and scam Simply Moving. I have sent this customer a certified letter explaining how to get her property back by paying for the services that she requested and we provided which is what I am interested in, I have enough bigscreen TV's (not from customers). I am not giving her the location of where her item is before payment because I know if I do she will either have someone break in and try and steal it back or try to get her money back some other way by say damaging my trucks, I have seen it happen too many times and I am not going to walk into that situation again. About her calling the police, we called the police because she was refusing to pay and my guys were tired and wanted to go hom but it took them 3 hours to get there to tell both of us that it was a civil suit. Either way, emails are inadmissable in the court of law because I can prove that they can be altered. I have all paperwork regarding this matter available for anyone to see upon request proving what services the customer requested and what services were provided and still have not gotten paid for, She is holding Simply Moving's payment hostage.
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#31 UPDATE Employee

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AUTHOR: Simply Moving - (U.S.A.)

About this move, the first thing I want to address is my movers never give customers blank forms to sign, the charges were authorized before we worked. There is a big difference between what the customer wants packed (move everything else like it is so I can half of the money back in damages) and what we have to pack to make sure there in no damage. My packing guidelines were given to her both verbally and in writing on my estimate, she did not follow those guidelines. About the email she says that she sent, I never received it. The email that I did receive that I did not reply to because she called me at the same time was this: Do you have any availabilities for this Saturday? (November 24, 2007). Here is the fake email that she says that she sent to me and didn't: Do you have any availabilities for this Saturday? (November 24, 2007) Also, I see that the supplies aren't included in the quote. How much will it costs to package 2 sofas, 5 mattresses, and use about 7 boxes? I don't want to pay more than market value. Please let me know ASAP. My response that she created: For the items you need wrapped, the total cost for supplies you need will be no more than $50.00. This includes tape. Boxes are fairly inexpensive, so if you need additional supplies other than those listed, then it will be extra. I will add this to your quote. Ask any mover, there is no way that a professional mover would pack these items for $50, that's below cost. If I would have received that email with the question about packing those items I would have replied with a price of $280 (I do not rent boxes). Another way that I know the email is fake is because she forwarded it to me from her 2nd email address so what she did was create the fake email with the fake response, sent it to herself to make sure it looked right and then forwarded it to me when the move was almost over to try and scam Simply Moving. I have sent this customer a certified letter explaining how to get her property back by paying for the services that she requested and we provided which is what I am interested in, I have enough bigscreen TV's (not from customers). I am not giving her the location of where her item is before payment because I know if I do she will either have someone break in and try and steal it back or try to get her money back some other way by say damaging my trucks, I have seen it happen too many times and I am not going to walk into that situation again. About her calling the police, we called the police because she was refusing to pay and my guys were tired and wanted to go hom but it took them 3 hours to get there to tell both of us that it was a civil suit. Either way, emails are inadmissable in the court of law because I can prove that they can be altered. I have all paperwork regarding this matter available for anyone to see upon request proving what services the customer requested and what services were provided and still have not gotten paid for, She is holding Simply Moving's payment hostage.
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#32 UPDATE Employee

Response...

AUTHOR: Simply Moving - (U.S.A.)

About this move, the first thing I want to address is my movers never give customers blank forms to sign, the charges were authorized before we worked. There is a big difference between what the customer wants packed (move everything else like it is so I can half of the money back in damages) and what we have to pack to make sure there in no damage. My packing guidelines were given to her both verbally and in writing on my estimate, she did not follow those guidelines. About the email she says that she sent, I never received it. The email that I did receive that I did not reply to because she called me at the same time was this: Do you have any availabilities for this Saturday? (November 24, 2007). Here is the fake email that she says that she sent to me and didn't: Do you have any availabilities for this Saturday? (November 24, 2007) Also, I see that the supplies aren't included in the quote. How much will it costs to package 2 sofas, 5 mattresses, and use about 7 boxes? I don't want to pay more than market value. Please let me know ASAP. My response that she created: For the items you need wrapped, the total cost for supplies you need will be no more than $50.00. This includes tape. Boxes are fairly inexpensive, so if you need additional supplies other than those listed, then it will be extra. I will add this to your quote. Ask any mover, there is no way that a professional mover would pack these items for $50, that's below cost. If I would have received that email with the question about packing those items I would have replied with a price of $280 (I do not rent boxes). Another way that I know the email is fake is because she forwarded it to me from her 2nd email address so what she did was create the fake email with the fake response, sent it to herself to make sure it looked right and then forwarded it to me when the move was almost over to try and scam Simply Moving. I have sent this customer a certified letter explaining how to get her property back by paying for the services that she requested and we provided which is what I am interested in, I have enough bigscreen TV's (not from customers). I am not giving her the location of where her item is before payment because I know if I do she will either have someone break in and try and steal it back or try to get her money back some other way by say damaging my trucks, I have seen it happen too many times and I am not going to walk into that situation again. About her calling the police, we called the police because she was refusing to pay and my guys were tired and wanted to go hom but it took them 3 hours to get there to tell both of us that it was a civil suit. Either way, emails are inadmissable in the court of law because I can prove that they can be altered. I have all paperwork regarding this matter available for anyone to see upon request proving what services the customer requested and what services were provided and still have not gotten paid for, She is holding Simply Moving's payment hostage.
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