I placed a quote with simply moving company on 11/02/2007. I received a quote for 3 men for $65 per hour, and 1 hour travel time with a minimum of a 2 hour deposit of $130.00. On 11/24/07, Simply Moving Company came to my house with 4 men instead of 3 and requested that I pay $85 per hour instead of $65 per hour. I denied, and they told me they would still move me. They gave me a supply list sheet with a list of costs for boxes, mattress covers, etc. They requested that I sign the blank form (in addition to other forms) in order for them to begin the move. I signed the form and told the mover that only 1 box is needed and that is for my mirror in my bedroom. I will not need all of the supplies I requested via email for a quote of $50.00. I told the mover manager that I have my own boxes and mattress covers in the kitchen for them to use. The manager of the move agreed and the movers began to package items up.
Out of the list of the items that were needed to be moved, the movers didn't take 7 different items even though they were on the inventory list and I asked them to take them. Instead of using 3 men, they used 4 men anyway and still took longer than what previous moving companies I've used have with only 3. The movers showed up at 1:30pm and finished at 5:30pm. One hour travel time in addition to the 4 hours of labor time was a total of $325.00. The job was finished at 4:30, but the movers took up an additional hour to put a 4 piece bed together.
Half way through the move, I asked the manager of the move how much did he think the total move would cost. He told me it would be an additional $140.00 for the boxes that they used thus far. I told him that I didn't want them to use their boxes but my own and what ever boxes they used to take them off of the truck and put those items back into the house and I would move them myself. He told me not to worry about it and that he would only charge me for the 1 box I requested. I put down a $130.00 deposit, so that a balance of $195.00 due at the end of the move + $35 for the additional box I requested.
At the end of the move the manager gave me my total, he gave me a total of $915.00. $590.00 for the supplies they used and $325.00 for the actual move. Minus my deposit of $130.00, the balance due was $785.00. I asked the manager specifically where did all the charges come from and he explained that his movers didn't use my boxes even after I asked them to, they used their own boxes at $35 for each box, didn't use my mattress covers and used their own at $20.00 a piece and added additional supply charges on top of that. They didn't even leave at my house the so called supplies that they used but they were requiring me to pay for. We got into a big dispute about the amount due. While we are disputing over the amount, the movers still have my 65" TV on the truck and stated they refused to take it off the truck until I paid the amount they demanded. I called the police and explained to them what was going on. The police stated there was nothing they could do because it was a civil matter. Even though they were holding a $2000.00 piece of personal equipment for $915 in trumped up charges.
I showed the movers the email that the representative (who happens to be the owner, Tom McJilton) of the company sent me in regards to the initial quote for supplies, which was a max of $50 and the movers said the email was fake and took off with my TV. They drove up and down I-95 for 2 and a half hour instead of driving the storage facility where they said they would put the TV. They drove in a circle on I-695 between exits 20A and 16A for 30 minutes. They refused to give me a physical address to wear the TV would be located, and a physical address where the business was located. The movers were driving erratically, cutting off traffic, almost hitting 4 cars to take an exit to stop me from following them to the location of the TV, slamming on brakes to try to get me to slam into the back of them, with nothing to protect the TV. Finally while the movers were circling I-295 toward Baltimore, I called the police again. The police said the same thing about this being a civil suit but this time gave me a case number.
I have filed a complaint with the Better Business Burearu, The Department of Transportation under their license number, and the Maryland Attorney General.
Better Business Burearu: www.greatermd.bbb.org & www.baltimore.bbb.org
Department of Transportation: www.fmcsa.dot.gov
Maryland Attorney General: www.oag.state.md.us/Consumer/complaint.htm