- Report: #636673
Report - Rebuttal - Arbitrate
Complaint Review: Simply Wireless
Simply Wireless2730 Prosperity Ave # 150 Internet United States of America
Simply Wireless Scammed by Simply Wireless Internet
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In 2009, I walked into a T-Mobile booth run by Simply Wireless in MD and got a phone upgrade per the T-Mobile plan. The booth was run by Simply Wireless. I had been a T-Mobile customer for over ten years, and especially in the last five years experienced a severe degradation of services. In November of 2009, I switched to Verizon and cancelled my T-Mobile Service. I paid T-Mobile the required cancellation fees and settled my bill (so I thought). Now almost one year later, I have received a notice from a collection agency initiated by Simply Wireless for in connection with my T-Mobile service. I contacted T-Mobile and they have informed me that I don't owe anything, that my bill was settled in full, and that T-Mobile has never filed any action with a credit agency regarding my bill. I then called Simply Wireless and requested a copy of the contract. The person on the phone indicated they get penalized by T-Mobile if I alter my service plan on my phone service and they were assessing a penalty against me for dropping the cell phone internet feature. The most shocking part was to receive a hard copy of the so called contract and discover that someone had made a rather crude attempt to forge of my signature. The terms of the so called separate agreement that Simply Wireless claims that I signed appears to be a document fabricated after the fact to justify an add-on charge not authorized by T-Mobile. Another peculiar feature of this penalty is that nowhere in the document does it mention the basis for Simply Wireless charging the penalty that they are now assessing for dropping the cell internet feature.
I subsequently spoke to T-Mobile's Risk Management office and they made the rather cryptic statement that T-Mobile is not responsible for the actions of their distributors. If one were to go to the website of Simply Wireless, they advertise themselves as one of the oldest distributors of T-Mobile in the country. This appears to be an instance where an authorized distributor for a nation- wide cell phone company simply adds on bogus charges through a fabricated contract, and then attempts to collect on those charges by passing them on to a collection agency.
This report was posted on Ripoff Report on 09/01/2010 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Simply-Wireless/internet/Simply-Wireless-Scammed-by-Simply-Wireless-Internet-636673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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