- Report: #183483
Report - Rebuttal - Arbitrate
Complaint Review: Singer Lazer Storm-, GIA Windstorm Vacuum
Singer Lazer Storm-, GIA Windstorm Vacuum4540 Worth St Los Angeles, California U.S.A.
Singer Lazer Storm, IGIA Windstorm Vacuum Lazer Storm fraud - they're getting rich Ripoff Los Angeles California
*Author of original report: still no resolution
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On 9/18/2005, I saw an informercial for the Singer Lazer Storm Vacuum. The deal was 3 payments of $39.95 plus shipping and a steamer would come free. The informercial said that if you "called within 10 minutes" that the 3rd payment of $39.95 would be dropped.
When I called - within the 10 minutes - the representative also said that if I would make the entire payment at one time, that I could get a third vacuum for free, just paying for shipping. I agreed to this.
The vacuum's were delivered on 9/27/2005. On 9/26/2005, my debit card was charged a total of $325.25. I was charged for 3 payments at $39.95 instead of 2. I was charged $20 for the "free" steamer,$79.90 for the third vacuum, $30 for five-year warranty and $75.50 shipping.
I called on 9/29/2005 and had an extended arguement with the representative who kept repeating "this is the correct price for the purchase". He kept ignoring everything I said about the infomercial offers. He offered to send me a "free steamer" which I didn't want since there was already one that I PAID for.
I asked to speak to a Supevisor, but was only put on hold for several extended periods. The representative said that a refund would be posted to my debit card on 10/10/2005, but I have received nothing. The total amount that should have been refunded to my account was $139.85, however, I think I should be refunded my entire $325.25 just for having to go through this unnecessary process. Also, I'm sure the $30 I paid for extended warranty is useless.
My order #changed from 77***** to #77*****, then to #77*****. The last correspondence that I had was their promise that I would be refunded the entire amount since my order had been cancelled. I have e-mailed them numerous times and sat on hold on the customer service line for hours. I offered to return all three vacuum's if they would send me the pre-paid shipping labels along with the refund.
I filed my complaints with the customer service on my invoice. However, I eventually contacted the Singer company directly. They informed me that they had a court injunction forbidding IGIA from selling the vacuum's under the Singer name and gave me another e-mail address for complaints. But, I see from the internet that Singer is still selling Lazer Storm vacuum's.
By the way, the vacuums are worthless except as hand-held corded vacuums for spot cleaning. The floor/carpet attachement is useless. Sure, it will pick up marbles or gravel from carpet, but it won't touch lint, pet hair or plain dirt.
Farmville, North Carolina
This report was posted on Ripoff Report on 03/27/2006 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Singer-Lazer-Storm-GIA-Windstorm-Vacuum/Los-Angeles-California-90063/Singer-Lazer-Storm-IGIA-Windstorm-Vacuum-Lazer-Storm-fraud-theyre-getting-rich-Ripoff-183483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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