I ordered my Singer Lazer Storm after seeing the advertising on TV. What a sucker I was!! Stay away from this product and the company!!! I honestlt cannot understand how a reputable company such as Singer can put their name on such a product, or allow this company to ruin their good name.
I received my vaccums, one of which didn't work. Then after checking the statement I found they had charged me for filters I didn't order, or receive, a steamer upgrade I didn't ask for, or receive, not to mention the $50.00 for shipping! Plus they were supposed to take three easy payments from my credit card, but instead took one large payment, then another smaller payment a week later. (was I stupid in believing they were going to be three easy monthly payments? lol)
When I tried to contact them regarding the vaccum that doesn't work, and the extra charges to my card,I found that their customer service is almost non-exsistant! I did receive an email which told me to call the 1800 number of customer support, I wrote back telling them that I had tried many many times and found that I was given no option on the phone that deals with complaints, all I got on every extention was a voice recording. (to which I have received no reply at all, nor for the rest of the emails I have sent)
After trying the vaccum, I found that it worked great if you only small area to clean as after doing a 5 x 5 ft area of carpet it had to be emptied repeatedly because it clogs up and won't suck. The filter HAD to be washed out everytime the vaccum was used because the smaller particles of dust/dirt would clog it up.
I am totally dis-satisfied with my purchase and would love to return it for the money back guarantee they offered. Somehow I doubt that I would ever get the refund if I couldn't speak with anyone, or get a reply from all the emails I sent. I'm now $225 out of pocket for something that was supposed to cost me under $100.(I know it doesn't sound alot to most people, but to someone like myself who can't afford a great deal of money believe me, it is.