• Report: #948918

Complaint Review: Sirena Moving

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  • Submitted: Mon, October 01, 2012
  • Updated: Wed, December 12, 2012

  • Reported By: Anonymous — Phoenix Arizona United States of America
Sirena Moving
11240 North 19th Avenue Phoenix, Arizona United States of America

Sirena Moving Brokered by: All State Van Lines Relocation Inc BEWARE Rogue Moving Company Phoenix, Arizona

*Author of original report: Dear All State

*UPDATE Employee: Dear customer

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I got relocated from Albuquerque to Phoenix for work. My employer authorized me an allowance for the move. I got assigned to a relocation specialist to help me with the move. The relocation specialist gave me advice on movers she has used with her past clients and I told her that I would do my research to see if I can get a good deal. I used MayFlower for a previous move and I had a wonderful experience with them, so my expectation were based off my experience with Mayflower. 

I did a google search for movers and talked to a handful of them. One of the moving companies was All State Vanlines. Robert Smith was my sales rep and he gave me a quote that was too good to be true. To make sure that I did not go over my relocation budget he over quoted or as Robert put it, "Padded the estimate" to cover any potential over charges. I submitted the quote to my employer and I got approved a grossed up dollar amount for the move of $5,600. Robert Smith told me that there was no way that the move would cost more than that amount.

I believed Robert Smith because my move from Phoenix to Albuquerque did not come close to $5,000. I didn't have nearly as much stuff on this move back to Phoenix as I did when I moved to Albuquerque. This was a no brainer to me because I knew for sure that I would come under budget. I paid $2,505.00 to Allsate and I was guaranteed by Robert Smith that the balance due on deliver would not exceed $3,100. My relocation specialist was also impressed with the quote and she told me that I got a good deal. 

The day came for the packing. I was not present for the packing or loading. I was in Phoenix finalizing paper work for my new place. I was not present for the loading or packing on my previous move with Mayflower so I figured that it was not a big deal. I had a friend in Albuquerque who took care of all of this for me and he was really trustworthily. 

It was Monday and I got a call from Mia from Sirena Moving. She advised me that her company was going to pack, load, and deliver my stuff. I was a bit confused because I thought All State Van Lines was going to be doing this. Come to find out later, Allstate brokered Sirena Moving for this. 

Mia told me that my stuff was going to be packed and loaded Monday and that I would have all my stuff in the late afternoon on Tuesday or worst case scenario Wednesday morning. I thought, "Great" I have plenty of time to get everything situated before I start back at work the following Monday. 

Tuesday

Mia called me and told me that my stuff would be there Wednesday morning. 

Wednesday

It was 11am and I had not heard from Mia. I called her and she did not answer. I call Allstate and Kim from customer service put me on hold so that she could try to get a hold of Mia. Not even a minute later, Kim tells me that she got a hold of Mia and Mia said that my stuff should be delivered Wednesday night. Hmmmmmm......why did Mia answer the phone for Kim and not me? I asked Kim this same question and she did not have a reply. 

Now it's 4PM and my stuff is not at my place yet. I tried calling Mia numerous times and she did not answer my calls. I knew Allstate was located in the East so I was running out of time to call customer service to get an update on the delivery information on my stuff. I called Allstate and talked to Yvonne from customer service. Would you know, she got a hold of Mia. Mia told Yvonne to tell me to "bare with her" because she has a lot going on. Mia also told Yvonne that she did not have an exact dollar amount that was due at the time of delivery and that she was still figuring out the final balance. Well, I threw int he towel and officially called Wednesday a wasted day. 

Thursday

I get a call from Mia at 8am. Mia told me that the balance due for delivery was $5,100. I was completely taken back by this number and told her that she has some explaining to do. She told me I had $1,900 of additional expenses because my load was overweight and that additional packing materials were needed for my move. I told her that there was no way that was possible. Mia then told me that her company only takes cash and that I need to have $5,100 cash ready for her driver. I told her that I only had $3,100 dollars and that I was guaranteed that the balance due on delivery would not be more than that. Mia then told me, "Well you better get on the phone with your company and tell them to pay this with their credit card". At this point, I blew a gasket and told her that she was completely in the wrong. She then hung up on me. I was very disturbed by her tone and also how she demanded cash. 

Friday

My stuff was delivered in the AM on Friday. This was after my company got involved and harsh conversations with Allsate. 

Total estimated weight of my stuff was 8,995 pounds. (Which Robert Smith padded to prevent any additional charges). My stuff supposedly weighed in at 11,000 pounds which was 2,005 pounds over weight. Wow the wieght of my stuff came out to an even number. 

Total estimated boxes for my move was 100 (Which Robert Smith also padded to prevent any additional charges). Sirena moving supposedly used 23 extra boxes which would bring my final box count to 123. I unpacked a total of 87 boxes. Wow got burned on that quote too. 

I found my paperwork from my last move and compared it to the paperwork from Sirena. Like I mentioned before, I had less stuff coming back from Albuquerque to Phoenix than I did when I moved to Albuquerque from Phoenix. I am going to the Attorney General's office about this. I am in the process of finding an attorney to make sure Sirena Moving loses their business license. 

If you are moving, Do Not use Sirena Moving or call Allstate Vanlines. Sirena Moving is a scam so do not use them. 

This report was posted on Ripoff Report on 10/01/2012 12:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sirena-Moving/Phoenix-Arizona-85027/Sirena-Moving-Brokered-by-All-State-Van-Lines-Relocation-Inc-BEWARE-Rogue-Moving-Company-948918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Dear All State

AUTHOR: Anonymous - (United States of America)

Thank you for the generous response. It appears that you are standing by Sirena Moving. I am upset that I was promised that my move was going to be a set dollar amount and then you go and broker my move to the crooks of Sirena Moving. Robert Smith guaranteed that my move was not going to exceed a certain dollar amount. My move was more than Robert Smith promised. Put yourself in my shoes. Would that be acceptable for you? I don't think it would. 

Why would someone want to meet a company at a weigh station that was rude to them and held their belongings hostage? It sounds like this procedure was created and offered to allow over charges from the broker and the company. Is it a coincidence that Sirena moving has over charged other customers exactly $1,900 for moves in the past? Funny, that is what I was over charged. 

I still can't believe that All State condones and stands by the actions of Sirena Moving. 

I am not the only one that has had a bad experience with Sirena Moving. See the links below. 

http://reloroundtable.com/blog/how-to/moving-tips/consumer-help/how-to-spot-a-rogue-mover/

http://www.ripoffreport.com/moving-companies/sirena-moving/sirena-moving-terrible-custome-ec99b.htm

http://www.ripoffreport.com/bbb-better-business-bureau/sirena-moving/sirena-moving-mia-phoenix-ar-7fe54.htm


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#2 UPDATE Employee

Dear customer

AUTHOR: All State Van Lines Relocation - (United States of America)

 
Thank you for choosing All State Van Lines Relocation as your service provider for your recent move. We have reviewed your posting and we regret to hear of the events that occurred resulting in an unpleasant moving experience. It was always in our intention to provide our customers with the most exceptional service ensuring a smooth transition to their new surroundings as we understand how stressful relocation can prove to be, however, at times we may fall short of our ultimate goal.


The nature of the moving industry is one that is vulnerable to delay occurrences. Our contracts as drafted with this in mind as stated in the Terms and Conditions included in the documentation you received during your booking process. Please be aware that we make every effort in performing our customers' moves within the estimated moving dates as contracted. With this being said ,we apologize for your items not being delivered during the original date you were advised by the agent. However, our records indicate that delivery took place within your estimated dates.


In clarification of your mentioned concern with weight/cost and the estimate you received upon booking, a binding 'not to exceed cost' price was quoted based on the furniture list you provided to your moving coordinators upon booking and the total estimated weight generated, provided no additional services to be performed. As stated on the documentation you received from you booking representative, your total charges are based on actual weight or cubic feet size of the property. Your account confirms that you selected your items to be moved under the option of the actual weight of your shipment, therefore, this is why you were liable for the charges incurred for increased weight


Also, your account indicates that an due to your balance dispute a reweigh was mentioned to you as an option. This would be a way for you to fully witness the weighing of the truck given the fact that you disagreed with the final weight of your shipment. However, we notice that this offer was declined and you made payment in the amount that was provided to you.


All State Van Lines Relocation values your shared feedback and we sincerely apologize for any inconveniences and frustrations that may have been caused. If you have any further questions please contact our office at your earliest convenience at 800-741-6837.


Sincerely,


All State Van Lines Relocation .

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