- Report: #493802
Report - Rebuttal - Arbitrate
Complaint Review: Sirius Saltellite Radio
Sirius Saltellite Radio98 Candlewood Lake Road N New Milford, Connecticut United States of America
Sirius Saltellite Radio Sirius Still charging me for a receiver I don't own. Customer service doesn's speak english New Milford, Connecticut
* : A suggestion...
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
This was the second time in two years that they have failed to notify me that my account was about to expire.
I gave to woman my new CC info and she proceeded to try and reactivate the receiver I no longer owned. I tried to explain to her that I owned a Sonos system, but she had no clue what I was talking about. After several frustrating minutes I hung up and emailed customer support and vented on them.
A reply came less then 24 hours later apologizing for the lack of notification and was supposed to be credited $10 for all my troubles. Fast forward a few weeks and I'm checking my CC bill and guess what? not only was I not credited to $10, I was charged about $15 more than my original bill. I emailed support several times since, but had no response.
This month I check my bill and find that I'm being charged $70 again for the receiver no longer own. I emailed them AGAIN, and finally got a rambling, almost incoherent response telling me I'm being charged for the second half of my yearly subscription on the receiver I no longer own!
WTF is wrong with these people? Are they hoping I won't notice the extra charges, or are they just that stupid. I tried emailing them again, but this is their last change. It's only because I'm a big Howard Stern fan that I haven't canceled yet. No wonder their stock price is hovering around 60 cents/share!
This report was posted on Ripoff Report on 09/12/2009 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Saltellite-Radio/New-Milford-Connecticut-06776/Sirius-Saltellite-Radio-Sirius-Still-charging-me-for-a-receiver-I-dont-own-Customer-serv-493802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.