In May, 2008 I sold my Sirius receiver, called to cancel the service, and signed up for internet streaming only (I listen over a Sonos system). This past August my service was cut for no apparent reason. When I called customer service (obviously in India) I was told that my yearly subscription was up.
This was the second time in two years that they have failed to notify me that my account was about to expire.
I gave to woman my new CC info and she proceeded to try and reactivate the receiver I no longer owned. I tried to explain to her that I owned a Sonos system, but she had no clue what I was talking about. After several frustrating minutes I hung up and emailed customer support and vented on them.
A reply came less then 24 hours later apologizing for the lack of notification and was supposed to be credited $10 for all my troubles. Fast forward a few weeks and I'm checking my CC bill and guess what? not only was I not credited to $10, I was charged about $15 more than my original bill. I emailed support several times since, but had no response.
This month I check my bill and find that I'm being charged $70 again for the receiver no longer own. I emailed them AGAIN, and finally got a rambling, almost incoherent response telling me I'm being charged for the second half of my yearly subscription on the receiver I no longer own!
WTF is wrong with these people? Are they hoping I won't notice the extra charges, or are they just that stupid. I tried emailing them again, but this is their last change. It's only because I'm a big Howard Stern fan that I haven't canceled yet. No wonder their stock price is hovering around 60 cents/share!