- Report: #493802
Report - Rebuttal - Arbitrate
Complaint Review: Sirius Saltellite Radio
Sirius Saltellite Radio98 Candlewood Lake Road N New Milford, Connecticut United States of America
Sirius Saltellite Radio Sirius Still charging me for a receiver I don't own. Customer service doesn's speak english New Milford, Connecticut
* : A suggestion...
This was the second time in two years that they have failed to notify me that my account was about to expire.
I gave to woman my new CC info and she proceeded to try and reactivate the receiver I no longer owned. I tried to explain to her that I owned a Sonos system, but she had no clue what I was talking about. After several frustrating minutes I hung up and emailed customer support and vented on them.
A reply came less then 24 hours later apologizing for the lack of notification and was supposed to be credited $10 for all my troubles. Fast forward a few weeks and I'm checking my CC bill and guess what? not only was I not credited to $10, I was charged about $15 more than my original bill. I emailed support several times since, but had no response.
This month I check my bill and find that I'm being charged $70 again for the receiver no longer own. I emailed them AGAIN, and finally got a rambling, almost incoherent response telling me I'm being charged for the second half of my yearly subscription on the receiver I no longer own!
WTF is wrong with these people? Are they hoping I won't notice the extra charges, or are they just that stupid. I tried emailing them again, but this is their last change. It's only because I'm a big Howard Stern fan that I haven't canceled yet. No wonder their stock price is hovering around 60 cents/share!
This report was posted on Ripoff Report on 09/12/2009 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Saltellite-Radio/New-Milford-Connecticut-06776/Sirius-Saltellite-Radio-Sirius-Still-charging-me-for-a-receiver-I-dont-own-Customer-serv-493802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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