• Report: #246920

Complaint Review: Sirius Satelitte Radio

  • Submitted: Fri, May 04, 2007
  • Updated: Sat, May 05, 2007

  • Reported By:Charlotte North Carolina
Sirius Satelitte Radio
Po Box 34517 Newark, New Jersey U.S.A.

Sirius Satelitte Radio excessively poor and indifferent customer service Newark New Jersey

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I have been a yearly subscribing customer of SIRIUS and am fairly satisfied with the programing and service, however the astoundingly incompetent customer service reps in accounting are simply the most ill-equipped, untrained personnel I have ever experienced.

I paid for two years ahead and after a number of unannounced programming changes, such as the Young Turks and others which were summarily cancelled without warning, I contemplated changing my service to be a month-month payment system. In order to do this, I had to give them a credit card, and I did so with the agreement with the Supervisor Joshua on March 31, to mail a check for monthly service each month.

My check was returned to me, and I was told that I had "downgraded" my service and therefore, I would have to give a credit card in order to continue service on a monthly basis. Then I asked, could I be sent an invoice in order to pay what is owed. I was curtly told that I would be charged extra to be sent an invoice. Then, I found out that they charged my credit card without any notice, or even an email about the date by which this would occur. I stated in clear terms- I want to cancel my service if you do not want my check on a monthly basis. They agreed and despite the fact that I like (not love) but I like the service, that I would like to cancel it. They WANTED to drop me as a customer even after I asked if they WANTED ME AS A CONTINUING customer or not. They promptly said "NO" I am astounded that they were unwilling to take my check I sent- as if a two year customer is not good enough for them. They don't want my money I will be happy to cancel. This is by far the worst customer service people I have ever experienced. Worse than a bank!

Charlotte, North Carolina

This report was posted on Ripoff Report on 05/04/2007 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Satelitte-Radio/Newark-New-Jersey-07189/Sirius-Satelitte-Radio-excessively-poor-and-indifferent-customer-service-Newark-New-Jersey-246920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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