- Report: #806251
Report - Rebuttal - Arbitrate
Complaint Review: Sirius Satellite Radio
Sirius Satellite Radio1221 Avenue of the Americas New York, New York United States of America
Sirius Satellite Radio Rips Off Customers New York, New York
*Author of original report: Information not provided at time of sale
*Consumer Comment: Here's some info from their Terms of Service...
subscription to the new unit. Sirius told me they couldn't transfer the subscription even though it was in the same vehicle. They talked me into a lifetime subscription for $553.99 with the ability to add 2 more radios to the subscription at any time (my online account at the time displayed I had the ability to add two more radios).
In July of 2011 we traded the Jeep in for a new Ford. I tried to transfer the service to the Ford and was told that lifetime subscriptions weren't transferable. I explained to them that I was never told it was not transferable and that meant I paid for a lifetime membership for the new owner. After talking to a supervisor they finally transferred the subscription for $75. My online account still displayed I had the ability to add more two radios.
On 12/03/11, we bought a second car with a Sirius radio and I tried to use one of the available radio openings in my lifetime subscription. When I called, they said my radio was currently in use even though it was not receiving any channels other than 184 with the message to call Sirius. After 10 minutes, they said they corrected the problem but told me I needed a new subscription for the new radio. I explained the above story to the rep who told me that my account only showed activity back to July 2011 and the rules had changed in 2007 stating I couldnt add any additional radios to my subscription. I tried to explain to her I wasnt a customer prior to 2010 so how could the rule change affect my subscription plan. She would only say that was the rule and there was nothing they could do.
None of my prior account history had been saved in their system. My online account no longer displays the ability to add two radios. Sirius subscriptions are a scam and they wont tell you what the fine print is until after they have your money. They change subscriptions and website account information without prior notice. They don't provide written contracts, just a letter welcoming you to Sirius with your account number and ESN and a phone number to call for assistance.
This report was posted on Ripoff Report on 12/07/2011 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Satellite-Radio/New-York-New-York-10020/Sirius-Satellite-Radio-Rips-Off-Customers-New-York-New-York-806251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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