- Report: #229593
Complaint Review: Sirius Satellite Radio
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| Sirius Satellite Radio 1221 Avenue Of The Americas
New York, New York U.S.A. |
|
Sirius Satellite Radio The company doesnt stand by their service Ripoff New York New York
*UPDATE Employee: response to adam
*Author of original report: Responding to Heather...
*Consumer Comment: But Sirius does sell the recievers, so you have to deal with them
*Consumer Comment: But Sirius does sell the recievers, so you have to deal with them
*Consumer Comment: But Sirius does sell the recievers, so you have to deal with them
*Consumer Comment: But Sirius does sell the recievers, so you have to deal with them
*Author of original report: In regard to the cable analogy...
*UPDATE Employee: response
*UPDATE Employee: response
*UPDATE Employee: response
*Consumer Comment: I listen online too
*Author of original report: Regardless of receiver manufacturer..
*Consumer Comment: The issue isn't with Sirius
*Consumer Comment: call your bank/ credit card company
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I bought a sirius recieved, installed it, and activated it. I drove up the entire US east coast and was unable to receive a signal. When I got home I returned the unit without a problem, but when I called Sirius to cancel the service, they refused to refund my money!
Adam
Richmond Hill, Georgia
U.S.A.
Adam
Richmond Hill, Georgia
U.S.A.
This report was posted on Ripoff Report on 01/09/2007 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Satellite-Radio/New-York-New-York-10020/Sirius-Satellite-Radio-The-company-doesnt-stand-by-their-service-Ripoff-New-York-New-York-229593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
response to adam
AUTHOR: Heather - (Canada)
SUBMITTED: Saturday, January 13, 2007
adam, asside from the TV, receiver, cable company issue....YOUR issue is a problem. If you canceled everything within a week, you are entitled to a full refund, and should call in and get it. YOU ARE DEFINATELY entitled to it.
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What's this? #2 Author of original report
Responding to Heather...
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
"if your tv breaks, would you then call your cable provider to replace the tv, NO, you would call the TV manufacturer"
*** No, not my TV (or in this case my car stereo...) If my cable receicver box broke, (or sat. radio receiver) I would call the cable company (or sat. radio provider).***
"As for the customer who canceled the service though, if you canceled the service before the 6 month term was up, you should have gotten a prorated refund, as thats how it works, UNLESS you waited for the 6 month term to end without reporting some reception issues. we can't read minds, we don't know when your receiver isn't working."
***I paid for a 6 month subscription, plus the activation fee, and had everything turned off one week after activation.***
*** No, not my TV (or in this case my car stereo...) If my cable receicver box broke, (or sat. radio receiver) I would call the cable company (or sat. radio provider).***
"As for the customer who canceled the service though, if you canceled the service before the 6 month term was up, you should have gotten a prorated refund, as thats how it works, UNLESS you waited for the 6 month term to end without reporting some reception issues. we can't read minds, we don't know when your receiver isn't working."
***I paid for a 6 month subscription, plus the activation fee, and had everything turned off one week after activation.***
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What's this? #3 Consumer Comment
But Sirius does sell the recievers, so you have to deal with them
AUTHOR: Chuck - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
Sirius does have an online store where you can buy receivers.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Respond to this report!
What's this? #4 Consumer Comment
But Sirius does sell the recievers, so you have to deal with them
AUTHOR: Chuck - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
Sirius does have an online store where you can buy receivers.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Respond to this report!
What's this? #5 Consumer Comment
But Sirius does sell the recievers, so you have to deal with them
AUTHOR: Chuck - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
Sirius does have an online store where you can buy receivers.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Respond to this report!
What's this? #6 Consumer Comment
But Sirius does sell the recievers, so you have to deal with them
AUTHOR: Chuck - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
Sirius does have an online store where you can buy receivers.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Same as buying from Wal-Mart.....you buy a Sony TV from wal-mart, TV doesn't work, you take it back to Wal-Mart and get a refund.
Same thing here...Buy from Sirius, it breaks, you send it back except with Sirius they will cliam something was missing out of your package or it was damaged and not their fault...etc etc. and will do thier best to NOT refund you.
Heather, Maybe you are the needle in the haystack of CSR's for Sirius and I thank you being helpful, but look at all of the complaints here, everybody here can't be wrong.
Respond to this report!
What's this? #7 Author of original report
In regard to the cable analogy...
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
...it isnt if my TV failed that I would expect the refund, its if the receiver provided to me by the cable company failed that I would expect my money back.
Look in the handbook for your receiver, what support number do they give you? Sirius, not the manufacturer. If I bought the receiver from Sirius.com, would I still have to go to the manufacturer?
If the Bose factory stereo in your new car quits working, who do you go to? Bose? No. The automobile maker.
In regard to the online radio, I know how to login, and I know the login credentials I used when creating my account. They don't work. A call to Sirius shows that they have no record of my account...Funny how my money just up and disappeared.
I understand how you are all Sirius supporters, my wife has one in her car that works fine. My point is that their customer service is among the worst and that they don't stand by the products, or manufacturers, who they give the right to distribute their service.
Look in the handbook for your receiver, what support number do they give you? Sirius, not the manufacturer. If I bought the receiver from Sirius.com, would I still have to go to the manufacturer?
If the Bose factory stereo in your new car quits working, who do you go to? Bose? No. The automobile maker.
In regard to the online radio, I know how to login, and I know the login credentials I used when creating my account. They don't work. A call to Sirius shows that they have no record of my account...Funny how my money just up and disappeared.
I understand how you are all Sirius supporters, my wife has one in her car that works fine. My point is that their customer service is among the worst and that they don't stand by the products, or manufacturers, who they give the right to distribute their service.
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What's this?
Thank-you Robert. For once I finally find someone who knows what they are talking about on here. I had mentioned the same thing to a guy about some other issue on here, and he made a nasty reply back to me, but the bottom line of it was just as i had said, "if your tv breaks, would you then call your cable provider to replace the tv, NO, you would call the TV manufacturer" As for the customer who canceled the service though, if you canceled the service before the 6 month term was up, you should have gotten a prorated refund, as thats how it works, UNLESS you waited for the 6 month term to end without reporting some reception issues. we can't read minds, we don't know when your receiver isn't working.
Respond to this report!
What's this?
Thank-you Robert. For once I finally find someone who knows what they are talking about on here. I had mentioned the same thing to a guy about some other issue on here, and he made a nasty reply back to me, but the bottom line of it was just as i had said, "if your tv breaks, would you then call your cable provider to replace the tv, NO, you would call the TV manufacturer" As for the customer who canceled the service though, if you canceled the service before the 6 month term was up, you should have gotten a prorated refund, as thats how it works, UNLESS you waited for the 6 month term to end without reporting some reception issues. we can't read minds, we don't know when your receiver isn't working.
Respond to this report!
What's this?
Thank-you Robert. For once I finally find someone who knows what they are talking about on here. I had mentioned the same thing to a guy about some other issue on here, and he made a nasty reply back to me, but the bottom line of it was just as i had said, "if your tv breaks, would you then call your cable provider to replace the tv, NO, you would call the TV manufacturer" As for the customer who canceled the service though, if you canceled the service before the 6 month term was up, you should have gotten a prorated refund, as thats how it works, UNLESS you waited for the 6 month term to end without reporting some reception issues. we can't read minds, we don't know when your receiver isn't working.
Respond to this report!
What's this? #11 Consumer Comment
I listen online too
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, January 10, 2007
It doesn't cost anything if you already pay for the mobile/home reciever subscription. You just log on using your email adress and password. You could have listened to it.
Again, Sirius fulfilled their obligations by broadcasting. Your theory of Sirius owing you anything because your reciever failed to function, is akin to complaining about the cable company charging for internet access, or TV reception that you are unable to use when your computer crashes, or TV falls on the floor. The Sirius logo is so people can identify what satellite system you are using. I have a set of valve covers with Pontiac embossed into them. Pontiac did not make them, and is not responsible in any way for their functionality.
Sirius owes you nothing. The reciever manufacturer owes you a working unit.
Again, Sirius fulfilled their obligations by broadcasting. Your theory of Sirius owing you anything because your reciever failed to function, is akin to complaining about the cable company charging for internet access, or TV reception that you are unable to use when your computer crashes, or TV falls on the floor. The Sirius logo is so people can identify what satellite system you are using. I have a set of valve covers with Pontiac embossed into them. Pontiac did not make them, and is not responsible in any way for their functionality.
Sirius owes you nothing. The reciever manufacturer owes you a working unit.
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What's this? #12 Author of original report
Regardless of receiver manufacturer..
AUTHOR: Adam - (U.S.A.)
SUBMITTED: Wednesday, January 10, 2007
...if bears the Sirius name. Why should I be expected to pay for a service I was never able to use? At the very least they could have prorated my refund. I paid for a 6-month subscription and only had the receiver for a week. At the VERY least, since I paid for the service, they could have granted me access to their web-feed for the remainder of the six months, that, again, I paid for...
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What's this? #13 Consumer Comment
The issue isn't with Sirius
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Wednesday, January 10, 2007
Sirius doesn't make the reciever. They only broadcast the signal. Your issue is with the manufacturer of the reciever. The reciever may not have functioned properly at first.
That is why Sirius isn't refunding your money. They did their part by broadcasting the signal. I know they were broadcasting, because I listen to Sirius all day.
That is why Sirius isn't refunding your money. They did their part by broadcasting the signal. I know they were broadcasting, because I listen to Sirius all day.
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What's this? #14 Consumer Comment
call your bank/ credit card company
AUTHOR: Chuck - (U.S.A.)
SUBMITTED: Wednesday, January 10, 2007
if you can show where you returned the unit, call and dispute the charges. I had to for the exact same reason.
I got my money back....and yes Sirius customer service is the worst ever
I got my money back....and yes Sirius customer service is the worst ever
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What's this? 
