- Report: #216570
Complaint Review: Sirius Satellite Radio
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| Sirius Satellite Radio
New York, New York U.S.A. |
|
Sirius Satellite Radio Warrany NOT HONORED, ripoff PRODUCT DOESNT WORK ON HOLD FOR OVER AN HOUR WARRANTY NOT HONORED New York New York
*UPDATE Employee: Belle Belle Belle
*Author of original report: Re: Jamisone
*Author of original report: Re: Jamisone
*UPDATE Employee: Understand what you dealing with
*Author of original report: Nova Scotias
*Consumer Suggestion: Sirius more than willing to help out customers
*Consumer Suggestion: Sirius more than willing to help out customers
*Consumer Suggestion: Sirius more than willing to help out customers
*UPDATE Employee: response
*Author of original report: RESPONSE TO NOVA SCOTIA
*UPDATE Employee: response
*Consumer Comment: Sirius undoubtedly the worst customer service
*Consumer Comment: Sirius undoubtedly the worst customer service
*Consumer Comment: Sirius undoubtedly the worst customer service
*Consumer Suggestion: I am a customer and these are the numbers I have...
*Consumer Suggestion: Contact to higher level in Sirius Satellite Radio customer service
*Consumer Suggestion: Contact to higher level in Sirius Satellite Radio customer service
*Consumer Suggestion: Contact to higher level in Sirius Satellite Radio customer service
*Consumer Suggestion: Contact to higher level in Sirius Satellite Radio customer service
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spoke with a representative in reference to my defective sportster sirius receiver I purchased on June 23rd, since my purchase I have never had a constant signal, the display always states "acquiring signal"
After 11 complaint calls and being sent to the original store to return the antennae TWICE, I was told the receiver was defective and a new one would be sent to my address and I could return the defective one due to it being covered by warranty. I have NOT received this as promised.
I called Friday 9/29 and was left on hold for 37 minutes. Saturday 9/30 and was left on hold for 42 minutes, Monday October 2nd and was left on hold for 29 minutes and October 4th 22 minutes and October 18th for 63 minutes NO ONE ANSWERS--these calls are in between NUMEROUS emails, all which I have copies of, the last one I sent in regarding all the wait times on 10/4/06 I got a response from a JUSTIN from customer care that stated, "looks like you have found your resolution"?
There has been NO RESOLUTION I called the customer service line and spoke with Supervisor Tasha and was told I need to learn how to wait!! I have waited 3 and a half months for service I had to pay up front for ONE YEAR one third through this plan, I have never been able to use my radio. Tasha was rude and unhelpful and refused to transfer me to a manager or someone with greater authority.
I am DISGUSTED by their "customer service" or lack thereof and "product".
Tara
Cincinnati, Ohio
U.S.A.
After 11 complaint calls and being sent to the original store to return the antennae TWICE, I was told the receiver was defective and a new one would be sent to my address and I could return the defective one due to it being covered by warranty. I have NOT received this as promised.
I called Friday 9/29 and was left on hold for 37 minutes. Saturday 9/30 and was left on hold for 42 minutes, Monday October 2nd and was left on hold for 29 minutes and October 4th 22 minutes and October 18th for 63 minutes NO ONE ANSWERS--these calls are in between NUMEROUS emails, all which I have copies of, the last one I sent in regarding all the wait times on 10/4/06 I got a response from a JUSTIN from customer care that stated, "looks like you have found your resolution"?
There has been NO RESOLUTION I called the customer service line and spoke with Supervisor Tasha and was told I need to learn how to wait!! I have waited 3 and a half months for service I had to pay up front for ONE YEAR one third through this plan, I have never been able to use my radio. Tasha was rude and unhelpful and refused to transfer me to a manager or someone with greater authority.
I am DISGUSTED by their "customer service" or lack thereof and "product".
Tara
Cincinnati, Ohio
U.S.A.
This report was posted on Ripoff Report on 10/19/2006 05:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-Satellite-Radio/New-York-New-York/Sirius-Satellite-Radio-Warrany-NOT-HONORED-ripoff-PRODUCT-DOESNT-WORK-ON-HOLD-FOR-OVER-AN-216570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Hey Belle, how's it going? I'm reading your discription of your own job or one of them which one are you a manager or a lawyer? Anyway doesn't matter because apparently you display perfection in both areas.
One thing I noticed however, is that you mentioned you care and compared yourself to other agents at your company who don't and are there strictly for the pay? Would that be the point you were stating? It seems to me that sirius is no different then perhaps your company in that we also have people who care and will stay on the phone as long as it takes to get an issue resolved.
We're not allowed to call banks, but I've spent over an hour on phone calls several times with customers to assure that their issue be taken care of and that they do not have to call back again. So just like you Belle, I care too, and work with quite a few people who also care. There's no doubt in my mind that people experience situations and have to go through a lot with the company before ever getting a resolution, I'm not defending this, it's terrible, but we do find some sort of resolution.
Again I've heard a lot of complaints about warranty, and really don't know what goes on there because we have no access to their information whatsoever so yes warranty issues can be extremely difficult and frustrating, however to place the blame on customer service for an issue they are not able to look into and put everyone in a category of being so inferior to the customer service skills you have just isn't right.
Anyway, just responding to this issue, I'm sure there's no point since you're repressing the experience and obviously to do that you won't be checking into this site anymore.
One thing I noticed however, is that you mentioned you care and compared yourself to other agents at your company who don't and are there strictly for the pay? Would that be the point you were stating? It seems to me that sirius is no different then perhaps your company in that we also have people who care and will stay on the phone as long as it takes to get an issue resolved.
We're not allowed to call banks, but I've spent over an hour on phone calls several times with customers to assure that their issue be taken care of and that they do not have to call back again. So just like you Belle, I care too, and work with quite a few people who also care. There's no doubt in my mind that people experience situations and have to go through a lot with the company before ever getting a resolution, I'm not defending this, it's terrible, but we do find some sort of resolution.
Again I've heard a lot of complaints about warranty, and really don't know what goes on there because we have no access to their information whatsoever so yes warranty issues can be extremely difficult and frustrating, however to place the blame on customer service for an issue they are not able to look into and put everyone in a category of being so inferior to the customer service skills you have just isn't right.
Anyway, just responding to this issue, I'm sure there's no point since you're repressing the experience and obviously to do that you won't be checking into this site anymore.
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What's this? #2 Author of original report
Re: Jamisone
AUTHOR: Belle - (U.S.A.)
SUBMITTED: Thursday, May 03, 2007
You are right. I did get nasty...but only after being nice for, oh say....FOUR MONTHS. Four months of empty promises and no service. As for a manager....I am a manager at the company I work for. I STRIVE for customer satisfaction--no matter what it takes...If it is ME who has to get on the line to the service department and wait WITH the customer to get the issue resolved...I would. In fact, I just did that today, 25 minutes on the phone with someone's bank..why? BECAUSE I CARE--most underpaid uneducated employees that are there simply for the base pay of 40 hours a week dont care. So, that is how I was treated. No matter what anyone says, I will NEVER do business with Sirius again...you know when Sirius got SERIOUS? When I forwarded them information on my intent to file a lawsuit against them. ( Oh--did I mention I sue people for a living?---and Im even COURTEOUS as I do it...THAT is professionalism) So, it came down to an ultimatum....And Sirius finally did the right thing...for the WRONG reasons...so my philosophy now....SIRIUSLY--go to a REAL company. Thanks again for the input, but I'm trying to repress that experience.
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What's this? #3 Author of original report
Re: Jamisone
AUTHOR: Belle - (U.S.A.)
SUBMITTED: Thursday, May 03, 2007
You are right. I did get nasty...but only after being nice for, oh say....FOUR MONTHS. Four months of empty promises and no service. As for a manager....I am a manager at the company I work for. I STRIVE for customer satisfaction--no matter what it takes...If it is ME who has to get on the line to the service department and wait WITH the customer to get the issue resolved...I would. In fact, I just did that today, 25 minutes on the phone with someone's bank..why? BECAUSE I CARE--most underpaid uneducated employees that are there simply for the base pay of 40 hours a week dont care. So, that is how I was treated. No matter what anyone says, I will NEVER do business with Sirius again...you know when Sirius got SERIOUS? When I forwarded them information on my intent to file a lawsuit against them. ( Oh--did I mention I sue people for a living?---and Im even COURTEOUS as I do it...THAT is professionalism) So, it came down to an ultimatum....And Sirius finally did the right thing...for the WRONG reasons...so my philosophy now....SIRIUSLY--go to a REAL company. Thanks again for the input, but I'm trying to repress that experience.
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What's this? #4 UPDATE Employee
Understand what you dealing with
AUTHOR: Jamisone - (U.S.A.)
SUBMITTED: Tuesday, May 01, 2007
The only thing i want to say is read read read the info that comes with the product... and if you have proper instalation and you still get bad reception that perhaps yes you do have a faulty product... now your attitude on the phone with a agent was probally the reason you where placed on hold for such a lenghthy amount of time. no sayin placing some one on a long hold is right by any one but if you got on the phone whith a aggressive attitude than you have to understand that most up us are on a phone dealing with peoples problems for 8 to 10 hours a day and we deal with the worst of people so please understand who you talkin to. now if you were treated rude thani would have to say i'm sorry you were treated that way but we all are not like that.
ok and the whole calling in to speak to a manager. WHY? a manager can not do anything more than the agent can do other than mabey offer a greater credit or refund. and as long as the agent is doing their job and not giving the customer the worng info than more than likely the manager will tell you the same thing the agent did.
ok and the whole calling in to speak to a manager. WHY? a manager can not do anything more than the agent can do other than mabey offer a greater credit or refund. and as long as the agent is doing their job and not giving the customer the worng info than more than likely the manager will tell you the same thing the agent did.
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What's this? #5 Author of original report
Nova Scotias
AUTHOR: Belle - (U.S.A.)
SUBMITTED: Thursday, January 11, 2007
When I signed up for Sirius CUSTOMER SERVICE's number is what I was given. If customer service cannot tell me another way to get my issue resolved--in OVER 7 months---, refuse to transfer me to a manager, tell me rudely to wait--mind you--in this period of time, I have spoken with a large portion of the "customer service agents" so the statement that MANY are great...I have evidence to believe otherwise.... What would YOU do? The ONLY department that actually PICKS UP....cant HELP!!! So neither of your responses from Nova Scotia have been helpful---much like Sirius Satellite Radio.
Thanks--but no thanks.
Thanks--but no thanks.
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What's this? #6 Consumer Suggestion
Sirius more than willing to help out customers
AUTHOR: Maria - (Canada)
SUBMITTED: Thursday, January 11, 2007
I would first like to start out by saying that although some agents in customer service undoubtably could go for some extra training in customer service, there are also many agents that work for the company who do an excellent job in assisting customers. As in any company, there are always some who just don't take their job seriously and although it is unfortunate we do not live in a perfect world.
In response to the issues discussed here, if a receiver is broken it has to go to one of two departments within sirius. If you contact the main customer service line and expect your issue to be resolved, chances are your mission will not be accomplished as they are not given the resources to resolve these issues...hence the seperate departments.
Customer service's main number deals with billing issues, they are trained in basic troubleshooting techniques and can send you a signal they can not fix nor replace your equipment, all they can do is direct you to someone who can. There is also a message while you wait for assistance asking you to set up your radio and be ready to receive a signal, this is not the agents job it is the customers job, if people would follow these simple instructions, perhaps the hold times would not be so long.
As far as the tv/dish/signal problem that Heather has addressed, it appears to me that she reads just fine and was simply pointing out that the customer service number is not in any way shape or form responsible for a problem with your equipment it must go to the ecom or warranty department or the manufacturer that it was purchased through.
In response to the issues discussed here, if a receiver is broken it has to go to one of two departments within sirius. If you contact the main customer service line and expect your issue to be resolved, chances are your mission will not be accomplished as they are not given the resources to resolve these issues...hence the seperate departments.
Customer service's main number deals with billing issues, they are trained in basic troubleshooting techniques and can send you a signal they can not fix nor replace your equipment, all they can do is direct you to someone who can. There is also a message while you wait for assistance asking you to set up your radio and be ready to receive a signal, this is not the agents job it is the customers job, if people would follow these simple instructions, perhaps the hold times would not be so long.
As far as the tv/dish/signal problem that Heather has addressed, it appears to me that she reads just fine and was simply pointing out that the customer service number is not in any way shape or form responsible for a problem with your equipment it must go to the ecom or warranty department or the manufacturer that it was purchased through.
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What's this? #7 Consumer Suggestion
Sirius more than willing to help out customers
AUTHOR: Maria - (Canada)
SUBMITTED: Thursday, January 11, 2007
I would first like to start out by saying that although some agents in customer service undoubtably could go for some extra training in customer service, there are also many agents that work for the company who do an excellent job in assisting customers. As in any company, there are always some who just don't take their job seriously and although it is unfortunate we do not live in a perfect world.
In response to the issues discussed here, if a receiver is broken it has to go to one of two departments within sirius. If you contact the main customer service line and expect your issue to be resolved, chances are your mission will not be accomplished as they are not given the resources to resolve these issues...hence the seperate departments.
Customer service's main number deals with billing issues, they are trained in basic troubleshooting techniques and can send you a signal they can not fix nor replace your equipment, all they can do is direct you to someone who can. There is also a message while you wait for assistance asking you to set up your radio and be ready to receive a signal, this is not the agents job it is the customers job, if people would follow these simple instructions, perhaps the hold times would not be so long.
As far as the tv/dish/signal problem that Heather has addressed, it appears to me that she reads just fine and was simply pointing out that the customer service number is not in any way shape or form responsible for a problem with your equipment it must go to the ecom or warranty department or the manufacturer that it was purchased through.
In response to the issues discussed here, if a receiver is broken it has to go to one of two departments within sirius. If you contact the main customer service line and expect your issue to be resolved, chances are your mission will not be accomplished as they are not given the resources to resolve these issues...hence the seperate departments.
Customer service's main number deals with billing issues, they are trained in basic troubleshooting techniques and can send you a signal they can not fix nor replace your equipment, all they can do is direct you to someone who can. There is also a message while you wait for assistance asking you to set up your radio and be ready to receive a signal, this is not the agents job it is the customers job, if people would follow these simple instructions, perhaps the hold times would not be so long.
As far as the tv/dish/signal problem that Heather has addressed, it appears to me that she reads just fine and was simply pointing out that the customer service number is not in any way shape or form responsible for a problem with your equipment it must go to the ecom or warranty department or the manufacturer that it was purchased through.
Respond to this report!
What's this? #8 Consumer Suggestion
Sirius more than willing to help out customers
AUTHOR: Maria - (Canada)
SUBMITTED: Thursday, January 11, 2007
I would first like to start out by saying that although some agents in customer service undoubtably could go for some extra training in customer service, there are also many agents that work for the company who do an excellent job in assisting customers. As in any company, there are always some who just don't take their job seriously and although it is unfortunate we do not live in a perfect world.
In response to the issues discussed here, if a receiver is broken it has to go to one of two departments within sirius. If you contact the main customer service line and expect your issue to be resolved, chances are your mission will not be accomplished as they are not given the resources to resolve these issues...hence the seperate departments.
Customer service's main number deals with billing issues, they are trained in basic troubleshooting techniques and can send you a signal they can not fix nor replace your equipment, all they can do is direct you to someone who can. There is also a message while you wait for assistance asking you to set up your radio and be ready to receive a signal, this is not the agents job it is the customers job, if people would follow these simple instructions, perhaps the hold times would not be so long.
As far as the tv/dish/signal problem that Heather has addressed, it appears to me that she reads just fine and was simply pointing out that the customer service number is not in any way shape or form responsible for a problem with your equipment it must go to the ecom or warranty department or the manufacturer that it was purchased through.
In response to the issues discussed here, if a receiver is broken it has to go to one of two departments within sirius. If you contact the main customer service line and expect your issue to be resolved, chances are your mission will not be accomplished as they are not given the resources to resolve these issues...hence the seperate departments.
Customer service's main number deals with billing issues, they are trained in basic troubleshooting techniques and can send you a signal they can not fix nor replace your equipment, all they can do is direct you to someone who can. There is also a message while you wait for assistance asking you to set up your radio and be ready to receive a signal, this is not the agents job it is the customers job, if people would follow these simple instructions, perhaps the hold times would not be so long.
As far as the tv/dish/signal problem that Heather has addressed, it appears to me that she reads just fine and was simply pointing out that the customer service number is not in any way shape or form responsible for a problem with your equipment it must go to the ecom or warranty department or the manufacturer that it was purchased through.
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What's this?
Well Belle, that was EXACTLY my point. You're calling customer service (which help with service issues, send signals, activate receivers, do basic troubleshooting, check billing history, and cancel service if necessary). It's like you were calling the cable provider to replace your TV. If you are having a WARRANTY issue, then it needs to go through WARRANTY. THEY handle equipment. CUSTOMER SERVICE does NOT. Maybe YOU can't read. we provide the service, we don't manufacture the radios. I'm sorry if this rubbs you the wrong way, but think of how we feel when we are unable to assist your issue. Furthermore, I didn't appreciate being refered to as "Nova Scotia" either as I do have a name, and I'm not illiterate, stupid, or without feelings.
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What's this? #10 Author of original report
RESPONSE TO NOVA SCOTIA
AUTHOR: Belle - (U.S.A.)
SUBMITTED: Sunday, January 07, 2007
If you READ my initial Complaint, Nova Scotia, you would see that my transmitter NEVER worked. Its not due to anything but POOR MERCHANDISE. And if you READ thoroughly, you would see apparently CUSTOMER SERVICE has no control over WARRANTY DEPARTMENT, and NO, your agents have NOT been helpful, Ive been told to, VERBATIM, "Learn to wait". I bought this piece of JUNK in July of 2006 and STILL have NEVER been able to use it. It was pulled from ALL the stores in my area (probably because it looked bad on the business selling the junker). So I am unable to replace it by purchasing another--WHICH IS A RIPOFF IN ITSELF!!! Or have the ONE YEAR WARRANTY take effect, because, GUESS WHAT???? The warranty department CONVENIENTLY REFUSES to pick up the phone, I bet they will pick up one day AFTER my warranty expires. I got on this RIP OFF REPORT to WARN OTHER CUSTOMERS DO NOT BUY SIRIUS SATELLITE RADIO--YOU WILL LOSE MONEY AND HAVE NO SERVICE!!
(as far as your TV comment...If it were BRAND NEW??? I would be calling the maker of the TV for warranty, not my cable company. Duh)--No wonder we cant get help from you people. You dont even take the time to LISTEN (or in this case READ) to comprehend and respond with intelligence. WOW.
(as far as your TV comment...If it were BRAND NEW??? I would be calling the maker of the TV for warranty, not my cable company. Duh)--No wonder we cant get help from you people. You dont even take the time to LISTEN (or in this case READ) to comprehend and respond with intelligence. WOW.
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What's this?
what i would like to know is, WHO ARE YOU PEOPLE TALKING TO ON THE PHONE? I don't know if you are all getting the same aweful agent on the phone or what, but i'd like to know. as for the "aquiring signal" message, there is nothing an agent on the phone at customer service can do to fix that. its either an antenna problem (antenna doesn't have a CLEAR view of the sky, or is defective), or there is something wrong with the unit. there are a few free models we can send out to you if your receiver is out of warranty, or we can send you a free antenna, but other than that, what can we do? we can't go install it for you. and, you wouldn't believe the people who think they can put the antenna in their bacement inside and expect these things to work. honestly, come on. If you took your satellite dish inside your house, hooked it up in the basement, turned your tv on, would you expect to get reception? NO. the dish has to be aimed to get reception, well, its the same concept with satellite radio. Another thing i can never figure out is this; if your TV goes on the fritz, do you call your cable company to replace your TV? NO, again, you would be dealing with the TV company. we at customer service DO aim to please and go out of our way, but we have limitations, and there is only so much we can do.
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What's this? #12 Consumer Comment
Sirius undoubtedly the worst customer service
AUTHOR: John - (U.S.A.)
SUBMITTED: Saturday, December 23, 2006
Amen to the complaint; there is a definitely a pattern of poor customer service with Sirius. Generally I don't blame the actual reps; I think it's a calculated management decision.
1) When my car cradle attachment went bad about a month after purchase, it took 8 phone calls and 3 faxes to the warranty center just for them to acknowledge me as a customer. I actually had to fax them a "print screen" of my account info- they couldn't look it up themselves! That doesn't count the subsequent calls to follow-up on the problem resolution itself. . . .
2) Although radio itself wasn't broken, they sent me a brand new model rather than a replacement car cradle. Sounds like I'm a winner, right? But now I had to re-install in my car AND get a new home docking station. Supposedly I'm getting a new station next week; we shall see.
3) After 4 months of waiting, I called about my rebate. The customer care rep acknowledged the receipt of the rebate request, but could not give me any indication of when to expect it. Recipt in 8 weeks my foot! A month after that (now 5 months), I called again and customer care tried to say this is a Best Buy rebate. After they then admitted it was a Sirius rebate, they credited my account for $30. Not the same thing, but at least it's something. . . .
Throughout the entire process, I would guess that I made at least 15 phone calls and lost at least 4 hours of my life.
I wonder if Howard Stern knows about these problems?
1) When my car cradle attachment went bad about a month after purchase, it took 8 phone calls and 3 faxes to the warranty center just for them to acknowledge me as a customer. I actually had to fax them a "print screen" of my account info- they couldn't look it up themselves! That doesn't count the subsequent calls to follow-up on the problem resolution itself. . . .
2) Although radio itself wasn't broken, they sent me a brand new model rather than a replacement car cradle. Sounds like I'm a winner, right? But now I had to re-install in my car AND get a new home docking station. Supposedly I'm getting a new station next week; we shall see.
3) After 4 months of waiting, I called about my rebate. The customer care rep acknowledged the receipt of the rebate request, but could not give me any indication of when to expect it. Recipt in 8 weeks my foot! A month after that (now 5 months), I called again and customer care tried to say this is a Best Buy rebate. After they then admitted it was a Sirius rebate, they credited my account for $30. Not the same thing, but at least it's something. . . .
Throughout the entire process, I would guess that I made at least 15 phone calls and lost at least 4 hours of my life.
I wonder if Howard Stern knows about these problems?
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What's this? #13 Consumer Comment
Sirius undoubtedly the worst customer service
AUTHOR: John - (U.S.A.)
SUBMITTED: Saturday, December 23, 2006
Amen to the complaint; there is a definitely a pattern of poor customer service with Sirius. Generally I don't blame the actual reps; I think it's a calculated management decision.
1) When my car cradle attachment went bad about a month after purchase, it took 8 phone calls and 3 faxes to the warranty center just for them to acknowledge me as a customer. I actually had to fax them a "print screen" of my account info- they couldn't look it up themselves! That doesn't count the subsequent calls to follow-up on the problem resolution itself. . . .
2) Although radio itself wasn't broken, they sent me a brand new model rather than a replacement car cradle. Sounds like I'm a winner, right? But now I had to re-install in my car AND get a new home docking station. Supposedly I'm getting a new station next week; we shall see.
3) After 4 months of waiting, I called about my rebate. The customer care rep acknowledged the receipt of the rebate request, but could not give me any indication of when to expect it. Recipt in 8 weeks my foot! A month after that (now 5 months), I called again and customer care tried to say this is a Best Buy rebate. After they then admitted it was a Sirius rebate, they credited my account for $30. Not the same thing, but at least it's something. . . .
Throughout the entire process, I would guess that I made at least 15 phone calls and lost at least 4 hours of my life.
I wonder if Howard Stern knows about these problems?
1) When my car cradle attachment went bad about a month after purchase, it took 8 phone calls and 3 faxes to the warranty center just for them to acknowledge me as a customer. I actually had to fax them a "print screen" of my account info- they couldn't look it up themselves! That doesn't count the subsequent calls to follow-up on the problem resolution itself. . . .
2) Although radio itself wasn't broken, they sent me a brand new model rather than a replacement car cradle. Sounds like I'm a winner, right? But now I had to re-install in my car AND get a new home docking station. Supposedly I'm getting a new station next week; we shall see.
3) After 4 months of waiting, I called about my rebate. The customer care rep acknowledged the receipt of the rebate request, but could not give me any indication of when to expect it. Recipt in 8 weeks my foot! A month after that (now 5 months), I called again and customer care tried to say this is a Best Buy rebate. After they then admitted it was a Sirius rebate, they credited my account for $30. Not the same thing, but at least it's something. . . .
Throughout the entire process, I would guess that I made at least 15 phone calls and lost at least 4 hours of my life.
I wonder if Howard Stern knows about these problems?
Respond to this report!
What's this? #14 Consumer Comment
Sirius undoubtedly the worst customer service
AUTHOR: John - (U.S.A.)
SUBMITTED: Saturday, December 23, 2006
Amen to the complaint; there is a definitely a pattern of poor customer service with Sirius. Generally I don't blame the actual reps; I think it's a calculated management decision.
1) When my car cradle attachment went bad about a month after purchase, it took 8 phone calls and 3 faxes to the warranty center just for them to acknowledge me as a customer. I actually had to fax them a "print screen" of my account info- they couldn't look it up themselves! That doesn't count the subsequent calls to follow-up on the problem resolution itself. . . .
2) Although radio itself wasn't broken, they sent me a brand new model rather than a replacement car cradle. Sounds like I'm a winner, right? But now I had to re-install in my car AND get a new home docking station. Supposedly I'm getting a new station next week; we shall see.
3) After 4 months of waiting, I called about my rebate. The customer care rep acknowledged the receipt of the rebate request, but could not give me any indication of when to expect it. Recipt in 8 weeks my foot! A month after that (now 5 months), I called again and customer care tried to say this is a Best Buy rebate. After they then admitted it was a Sirius rebate, they credited my account for $30. Not the same thing, but at least it's something. . . .
Throughout the entire process, I would guess that I made at least 15 phone calls and lost at least 4 hours of my life.
I wonder if Howard Stern knows about these problems?
1) When my car cradle attachment went bad about a month after purchase, it took 8 phone calls and 3 faxes to the warranty center just for them to acknowledge me as a customer. I actually had to fax them a "print screen" of my account info- they couldn't look it up themselves! That doesn't count the subsequent calls to follow-up on the problem resolution itself. . . .
2) Although radio itself wasn't broken, they sent me a brand new model rather than a replacement car cradle. Sounds like I'm a winner, right? But now I had to re-install in my car AND get a new home docking station. Supposedly I'm getting a new station next week; we shall see.
3) After 4 months of waiting, I called about my rebate. The customer care rep acknowledged the receipt of the rebate request, but could not give me any indication of when to expect it. Recipt in 8 weeks my foot! A month after that (now 5 months), I called again and customer care tried to say this is a Best Buy rebate. After they then admitted it was a Sirius rebate, they credited my account for $30. Not the same thing, but at least it's something. . . .
Throughout the entire process, I would guess that I made at least 15 phone calls and lost at least 4 hours of my life.
I wonder if Howard Stern knows about these problems?
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What's this? #15 Consumer Suggestion
I am a customer and these are the numbers I have...
AUTHOR: Rhonda - (U.S.A.)
SUBMITTED: Wednesday, December 20, 2006
I have used customer service and these are the numbers they have given me:
Main number: 1-888-539-7474
Product Support: 1-800-869-5590
Warranty: 1-866-257-7726
E-Commerce: 1-800-422-7142
Hope this helps you to find an answer.
Main number: 1-888-539-7474
Product Support: 1-800-869-5590
Warranty: 1-866-257-7726
E-Commerce: 1-800-422-7142
Hope this helps you to find an answer.
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What's this? #16 Consumer Suggestion
Contact to higher level in Sirius Satellite Radio customer service
AUTHOR: Piran - (U.S.A.)
SUBMITTED: Saturday, October 21, 2006
Sirius has worse customer service. I suggest call it's Corporate office Phone: 212-584-5100 and tell to the operator you have complaint about customer service, he/she connect you to a customer relation most of the time is a voice mail leave your message and your phone number normally within few hours someone get back to you.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
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What's this? #17 Consumer Suggestion
Contact to higher level in Sirius Satellite Radio customer service
AUTHOR: Piran - (U.S.A.)
SUBMITTED: Saturday, October 21, 2006
Sirius has worse customer service. I suggest call it's Corporate office Phone: 212-584-5100 and tell to the operator you have complaint about customer service, he/she connect you to a customer relation most of the time is a voice mail leave your message and your phone number normally within few hours someone get back to you.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
Respond to this report!
What's this? #18 Consumer Suggestion
Contact to higher level in Sirius Satellite Radio customer service
AUTHOR: Piran - (U.S.A.)
SUBMITTED: Saturday, October 21, 2006
Sirius has worse customer service. I suggest call it's Corporate office Phone: 212-584-5100 and tell to the operator you have complaint about customer service, he/she connect you to a customer relation most of the time is a voice mail leave your message and your phone number normally within few hours someone get back to you.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
Respond to this report!
What's this? #19 Consumer Suggestion
Contact to higher level in Sirius Satellite Radio customer service
AUTHOR: Piran - (U.S.A.)
SUBMITTED: Saturday, October 21, 2006
Sirius has worse customer service. I suggest call it's Corporate office Phone: 212-584-5100 and tell to the operator you have complaint about customer service, he/she connect you to a customer relation most of the time is a voice mail leave your message and your phone number normally within few hours someone get back to you.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
I had several issues with Sirius in the past. Most of my issues soved after called that number.
Respond to this report!
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