- Report: #947130
Report - Rebuttal - Arbitrate
Complaint Review: Sirius XM Radio Inc.
Sirius XM Radio Inc.36th Floor, 1221 Avenue of the Americas New York, New York United States of America
Sirius XM Radio Inc. uses deceptive practices to enslave consumers forever and will not provide written cancellation documents New York, New York
*Author of original report: Case Closed
*UPDATE Employee: We would like to help.
I filed a complaint with the Better Business Bureau which, surprisingly, did not help at all. Sirius XM actually submitted blatant lies to the BBB regarding attempts to contact me (they made no attempts). As a result, the BBB closed the claim rather than force Sirius XM to provide me with a letter of cancellation and a guarantee they won't charge my credit card again.
My credit card company has told me they will no longer charge my card for this service but said I must cancel the service (which is impossible).
I'm not sure who the genius was that decided Sirius XM could be the only satellite radio company but I would like to give them a piece of my mind. This company should not be in business at all. They regularly commit fraud by charging consumers for service they did not order and do not want. Sirius XM makes it impossible to cancel their service either by telephone or online. And, as I said, they refuse to provide anything in writing regarding cancellation of service.
Until Sirius XM changes their billing practices, consumers should avoid this company at all costs. Let's put them out of business, folks! All you have to do is search online and you'll find thousands and thousands of complaints about Sirius XM. A company does not get that kind of reputation without trying really, really hard to achieve that goal.
This report was posted on Ripoff Report on 09/26/2012 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-Radio-Inc/New-York-New-York-10020/Sirius-XM-Radio-Inc-uses-deceptive-practices-to-enslave-consumers-forever-and-will-not-p-947130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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