• Report: #498845

Complaint Review: Sirius XM Radio

  • Submitted: Tue, September 22, 2009
  • Updated: Tue, September 22, 2009

  • Reported By: Mike — New York New York USA
Sirius XM Radio
1500 Eckington Place, NE Washington, District of Columbia United States of America

Sirius XM Radio SiriusXM Radio XM Radio lies to people to get former customers back-COMPLETE SCAM Washington, District of Columbia

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Hello, about a year and a half ago, I bought an XM Radio for my home.  I also bought a car XM Radio a few months later.  After my home radio year contract ended, I decided to cancel the service for the home radio (my car radio year contract ends in 12-09).  On 09-21-09, I received a flyer in the mail from XM Radio stating that I could receive an XM Everything subscription for my home radio (if I reactivated it) either for $4.99 a month for 6 months guaranteed, or $6.94 a month for a year.  So on 09-22-09, I called the XM Radio customer service and spoke with a foreign call center.  The initial representative could not understand English at all and so I asked to speak with her supervisor.  Hazel, the supervisor, took my call.  I explained that I wanted to reactivate my home radio for $6.94 a month for a year.  She refused to honor the price on the XM Radio flyer at all.  I explained I received, and she could care less.  Obviously, this is a case of bait and switch where XM Radio tricks customers and falsely sends them false advertising to get them to renew at much higher rates.  I called the corporate headquarters and spoke with Elizabeth, who was in customer complaints.  She did not apologize and could have cared less about my complaint.  She had no idea when a corporate rep would call me about my experience.  Obviously, XM Radio could care less about customers, why they are on the verge of bankruptcy and so many people like me cancel their lousy service.  Their customer service has been absolutely awful from day one.  I want my complaint to be on their record to let everyone know how horrible they are.

This report was posted on Ripoff Report on 09/22/2009 05:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-Radio/Washington-District-of-Columbia-20002/Sirius-XM-Radio-SiriusXM-Radio-XM-Radio-lies-to-people-to-get-former-customers-back-COMPLE-498845. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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