• Report: #1056536

Complaint Review: Sirius XM Radio

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  • Submitted: Wed, June 05, 2013
  • Updated: Wed, June 05, 2013

  • Reported By: sanfordcaniac — sanford North Carolina
Sirius XM Radio
Internet USA

Sirius XM Radio Double charged for service  Internet

*UPDATE Employee: We would like to help.

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 I have had Sirius XM service for 5 years. I have two radios and internet service. I called on 4/25/13 to pay for the year ($233). The price had increased so I asked the assistant what I was being charged for each radio. She stated I was being charged full price for the first radio, a discount for the second radio, and then a fee for internet use. 2 months later I am charged another $133. I called to ask why. They said $233 was for the first radio and $133 was for the second radio. I said I was told otherwise and wanted to cancel EVERYTHING. I asked if they recorded customer calls and she said yes. I informed her they need to listen to my previous call because I was misinformed. She says they will give me half the money back to keep me as a customer. Then I insist I want it all cancelled. At which point they simply say they will give me the full $133 without even listening to the recording to see if I am telling the truth. I have always paid for both radios at the same time. They have never charged me seperately. If you have Sirius XM I suggest you look at youcredit card statement. I suspect they are "misinforming" others.


This report was posted on Ripoff Report on 06/05/2013 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-Radio/internet/Sirius-XM-Radio-Double-charged-for-servicenbsp-Internet-1056536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We would like to help.

AUTHOR: SIRIUS XM Customer Relations - ()

Hi there - 

We are sorry to hear about your experience with us. We are unsure why you were charged an additional fee. If you ever have a question about your account, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch. 

Thanks,
SiriusXM Digital Care Team

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