- Report: #882820
Complaint Review: Sirius XM Radio
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| Sirius XM Radio
Internet United States of America |
|
Sirius XM Radio Turned me over to a collection agency for no reason Internet
*UPDATE Employee: We would like to help.
*Consumer Comment: Still doing this
*UPDATE Employee: We would like to help.
*Consumer Comment: Sirius XM Credit Collection Scam
*Consumer Comment: How do you undo a bad credit report
*UPDATE Employee: We'd Like to Help
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Back in Jan. they sent me an email saying my subscription was up for renewal, I told them I was not renewing. 2 weeks ago I get a letter saying I have been turned over to collections for $27.00 I haven't paid.
I looked on line and they had a bill for over $800.00 that was for renewal of my subscription then in Feb it was all written off except for $21.00. 4 days later they add a late fee of $6.00.
I never checked the on line account since I didn't renew the subscription, anyway the person I got on the on line chat didn't know a thing about it. I still don't know what it was for and now my good credit has a mark in it. THANKS SIRIUS!
I looked on line and they had a bill for over $800.00 that was for renewal of my subscription then in Feb it was all written off except for $21.00. 4 days later they add a late fee of $6.00.
I never checked the on line account since I didn't renew the subscription, anyway the person I got on the on line chat didn't know a thing about it. I still don't know what it was for and now my good credit has a mark in it. THANKS SIRIUS!
This report was posted on Ripoff Report on 05/14/2012 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-Radio/internet/Sirius-XM-Radio-Turned-me-over-to-a-collection-agency-for-no-reason-Internet-882820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
We would like to help.
AUTHOR: SIRIUS XM Customer Relations - (USA)
SUBMITTED: Friday, January 11, 2013
Hi there -
We apologize for the delay in responding. When our customers sign up for our subscription, they agree to our Terms and Conditions, which include our cancellation and auto-renewal policy. By agreeing to these terms they are allowing us to charge their credit/debit card when their subscription is up for renewal. If you have any questions about your account, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch.
Thanks,
SiriusXM Digital Care Team
We apologize for the delay in responding. When our customers sign up for our subscription, they agree to our Terms and Conditions, which include our cancellation and auto-renewal policy. By agreeing to these terms they are allowing us to charge their credit/debit card when their subscription is up for renewal. If you have any questions about your account, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch.
Thanks,
SiriusXM Digital Care Team
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What's this? #2 Consumer Comment
Still doing this
AUTHOR: Dieselfixer - (USA)
SUBMITTED: Wednesday, January 09, 2013
Here it is over a year since this original report was filed and they are still doing the same thing. XM has just done this to my son. Yesterday he got call from a collection agency for a $186 bill. He found out is was from XM an called them. He was told he had to deal wih the collection agency and hung up on him. This is for 2 radios that were cancelled and have not worked for 2 months. Still don't know what the outcome of this will be.
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What's this? #3 UPDATE Employee
We would like to help.
AUTHOR: SIRIUS XM Customer Relations - (USA)
SUBMITTED: Tuesday, December 04, 2012
Hi there -
Sorry to hear you are having troubles with our company. You asked what can be done. We would like to help you. Send us an email with your issue and your contact info to sxm_help@siriusxm.com and we'll be in touch with you.
Thanks,
SiriusXM Digital Care Team
Sorry to hear you are having troubles with our company. You asked what can be done. We would like to help you. Send us an email with your issue and your contact info to sxm_help@siriusxm.com and we'll be in touch with you.
Thanks,
SiriusXM Digital Care Team
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What's this? #4 Consumer Comment
Sirius XM Credit Collection Scam
AUTHOR: GRizerTicked - (United States of America)
SUBMITTED: Saturday, December 01, 2012
I agree...they did the same to me. I believe it is illegal to turn someone into collections for a pre-paid service which is how Sirius XM works. They seem to be massaging a loop-hole they feel exists which does not. There should be a class-action lawsuit against them for this as it damages a persons credit. Does anyone have any information about what can be done?
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What's this? #5 Consumer Comment
How do you undo a bad credit report
AUTHOR: XMSUCKS - (United States of America)
SUBMITTED: Tuesday, July 10, 2012
So, XM Sirius, now that your fraudulent practices have caused damage to this person's credit report, how do you propose to 'fix it'? There should be a class action lawsuit to cause enough pain to the owners of XM Sirius so that they will stop these practices. You might also move your call center out of the Phillipines so that people might have an opportunity to talk to someone who actually speaks the same language that they do.
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What's this? #6 UPDATE Employee
We'd Like to Help
AUTHOR: SIRIUS XM Customer Relations - (USA)
SUBMITTED: Thursday, June 28, 2012
Hi Donna,
We'd like to apologize for your experience with us. When you called to cancel the agent should have cancelled your account. If there is anything we can do for you, please reach out to us at SXM_Help@siriusxm.com.
Thanks,
SiriusXM Digital Care Team
We'd like to apologize for your experience with us. When you called to cancel the agent should have cancelled your account. If there is anything we can do for you, please reach out to us at SXM_Help@siriusxm.com.
Thanks,
SiriusXM Digital Care Team
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What's this? 
