• Report: #882820

Complaint Review: Sirius XM Radio

  • Submitted: Mon, May 14, 2012
  • Updated: Fri, January 11, 2013

  • Reported By: donna — Rhome Texas United States of America
Sirius XM Radio
Internet United States of America

Sirius XM Radio Turned me over to a collection agency for no reason Internet

*Consumer Comment: unbelievable

*UPDATE Employee: We would like to help.

*Consumer Comment: Still doing this

*UPDATE Employee: We would like to help.

*Consumer Comment: Sirius XM Credit Collection Scam

*Consumer Comment: How do you undo a bad credit report

*UPDATE Employee: We'd Like to Help

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Back in Jan. they sent me an email saying my subscription was up for renewal, I told them I was not renewing. 2 weeks ago I get a letter saying I have been turned over to collections for $27.00 I haven't paid.

I looked on line and they had a bill for over $800.00 that was for renewal of my subscription then in Feb it was all written off except for $21.00. 4 days later they add a late fee of $6.00.

I never checked the on line account since I didn't renew the subscription, anyway the person I got on the on line chat didn't know a thing about it. I still don't know what it was for and now my good credit has a mark in it. THANKS SIRIUS!

This report was posted on Ripoff Report on 05/14/2012 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-Radio/internet/Sirius-XM-Radio-Turned-me-over-to-a-collection-agency-for-no-reason-Internet-882820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

unbelievable

AUTHOR: anonymous - (USA)

Im having the same problem.. I have paid every 6 months for a year and half now,  and they are now telling me I owe them money for my renewel.. I don't owe them anything and for a month I have been getting called everyday multiple times a day. I called to talk to someone and she said you owe us money and we will continue to call everyday until you pay. I have tried multiple of times to cancel and they just won't take it. I will never use this buisness again. They said they will send me to collection if I don't pay. It's unbelievable.  

 

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#2 UPDATE Employee

We would like to help.

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi there - 

We apologize for the delay in responding. When our customers sign up for our subscription, they agree to our Terms and Conditions, which include our cancellation and auto-renewal policy. By agreeing to these terms they are allowing us to charge their credit/debit card when their subscription is up for renewal. If you have any questions about your account, feel free to send us an email to sxm_help@siriusxm.com and we'll be in touch.

Thanks,
SiriusXM Digital Care Team
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#3 Consumer Comment

Still doing this

AUTHOR: Dieselfixer - (USA)

Here it is over a year since this original report was filed and they are still doing the same thing. XM has just done this to my son. Yesterday he got call from a collection agency for a $186 bill. He found out is was from XM an called them. He was told he had to deal wih the collection agency and hung up on him. This is for 2 radios that were cancelled and have not worked for 2 months. Still don't know what the outcome of this will be.

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#4 UPDATE Employee

We would like to help.

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi there - 

Sorry to hear you are having troubles with our company. You asked what can be done. We would like to help you. Send us an email with your issue and your contact info to sxm_help@siriusxm.com and we'll be in touch with you. 

Thanks,
SiriusXM Digital Care Team 
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#5 Consumer Comment

Sirius XM Credit Collection Scam

AUTHOR: GRizerTicked - (United States of America)

I agree...they did the same to me.  I believe it is illegal to turn someone into collections for a pre-paid service which is how Sirius XM works.  They seem to be massaging a loop-hole they feel exists which does not.  There should be a class-action lawsuit against them for this as it damages a persons credit.  Does anyone have any information about what can be done?
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#6 Consumer Comment

How do you undo a bad credit report

AUTHOR: XMSUCKS - (United States of America)

So, XM Sirius, now that your fraudulent practices have caused damage to this person's credit report, how do you propose to 'fix it'?  There should be a class action lawsuit to cause enough pain to the owners of XM Sirius so that they will stop these practices.  You might also move your call center out of the Phillipines so that people might have an opportunity to talk to someone who actually speaks the same language that they do.
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#7 UPDATE Employee

We'd Like to Help

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi Donna,

We'd like to apologize for your experience with us. When you called to cancel the agent should have cancelled your account. If there is anything we can do for you, please reach out to us at SXM_Help@siriusxm.com.

Thanks,

SiriusXM Digital Care Team
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