• Report: #472718

Complaint Review: Sirius XM Radio

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, July 23, 2009
  • Updated: Thu, July 23, 2009

  • Reported By:New York New York
Sirius XM Radio
1221 Avenue Of The Americas, Nationwide U.S.A.

Sirius XM Radio Customer Service Scams Customer into more charges New York City New York

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I write you in an unfortunately agitated state. I am starting this letter this way so that you understand the extent to which I am upset with Sirius XM's customer service.

Simply put: Sirius's customer service has chosen dollars over common sense and turned a customer who needed to cancel service into a former customer who feels scammed by Sirius. Not a smart move by them in this economy, when word of mouth about a company and its customer relations should be considered.

Earlier this year, on February 17, 2009, I called to cancel my Sirius radio service due to financial constraints. I had enjoyed the stations, and had hoped at some future point to be able to restore service. The customer service agent said she would let the service continue to the end of the quarter, and then - and I remember this clearly - it would expire. At no time was there any indication I would then be billed once again.

Yesterday, I realized my partner that Sirius radio had been left on, and so I called today to ask why it was still playing and to point out it should be stopped. At this time, the call was made because I truly believe I was receiving something for free and felt calling to make sure it was severed was the ethically responsible thing to do. Unfortunately, I was then informed that starting in May, I was being billed again after a three-month deal that I had agreed to.

Despite talking with three different people, the third of whom was Tanya / ID No. 02978, I was informed I would still be billed for the time since May. Despite my repeated explanations that the initial agent in February had obviously pulled a bait-and-switch, and that I had never agreed to have service restored, and had I know I would have called for service to be immediately cancelled on February 17, I walked away with little consolation.

Was I looking for any special bargain or deal? No. Was I looking for free service? No.

I was looking for Sirius to treat a customer properly, to understand that a customer was not fully and appropriately informed, and to be more understanding. And yes, to waive any fees charged to me since May.

Sirius should find a way to help resolve this, and to consider all other customers who may have been scammed this way. Customer service agents are supposed to help customers, not treat them improperly, and I feel that has been done.

It's a shame.

Thank you for your time, and I hope, attention.

Jeff
New York, New York
U.S.A.

This report was posted on Ripoff Report on 07/23/2009 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM-Radio/nationwide/Sirius-XM-Radio-Customer-Service-Scams-Customer-into-more-charges-New-York-City-New-York-472718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sirius XM Radio

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory