- Report: #991367
Report - Rebuttal - Arbitrate
Complaint Review: Sirius XM
Sirius XM33137, Florida United States of America
Sirius XM HANG UPS FALSE INFORMATION 33137, Florida
*UPDATE Employee: We would like to help.
3rd time!!! I called again cause at this point it wasn't about anything for free it was about getting to the end result. I have already spent a hour and a half on my cell phone! The next representative I called asked for a supervisor. She was waiting and waiting. 2 minutes go by no supervisor. I explain my story she sees the credits made to my account for 12.00 and then notices some notes. I asked her why would I make this up? My first call was just about an inquiry. After about 40-45 minutes of going back with her. She finally gets a supervisor and puts me on hold for 5 min. When she comes back on the line the rep tells me there is no way that she would be able to give me free internet and to read the policies. I asked for her supervisor to talk to her. No one came to the phone. I have already been on the phone for almost 2 1/2 hours!!!! She was waiting without hold for one to come. I told her everything seems un-organized I have had you guys for two years. Obviously you can see times of when I called why would I be on the phone for this long for something made up. I proceed to tell her. This started all with a question and now everything is upside down. Supervisor was yet to come to phone. I told her to give me the names of the reps I spoke to she said her supervisor told her no. I was furious!! Furious!!! SUch a bad bad bad managed company. Whatever you do do not sign up
This report was posted on Ripoff Report on 01/04/2013 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM/33137-Florida-/Sirius-XM-HANG-UPS-FALSE-INFORMATION-33137-Florida-991367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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