• Report: #890574

Complaint Review: Sirius XM

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  • Submitted: Wed, May 30, 2012
  • Updated: Thu, June 28, 2012

  • Reported By: Rippedoff inWA — edmonds Washington United States of America
Sirius XM
Internet United States of America

Sirius XM False advertising, false promises, liars, cheats, bait and switch artists Internet

*UPDATE Employee: We'd Like to Help

*Consumer Comment: Seems to me they were offering you a discount...

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Want to be ripped off? Call Sirius XM radio. 

Tried to consolidate my XM and Sirius radio services and add my XM radio. First their customer service is the worst- they try and tell you the things that are ADVERTISED on their web site cannot be done and you have to pay a higher price. This is after their own chat support tells you that is what will happen.

Then, the price they quote you has a whole pile of additional fees added on to the bill which are not stated until you are checking. So, the $109 fee became $159 fee in a matter of seconds. Nice. You won't see THAT price in the ads, nope, they lay that on you at the end. Airlines are forced to price accurately, why not these liars? 

This company pretty much wins the award for Worst of Show:

Bait and Switch
False Advertising
Ridiculous added hidden fees
 
Come on FCC, nail these suckers! 

This report was posted on Ripoff Report on 05/30/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sirius-XM/internet/Sirius-XM-False-advertising-false-promises-liars-cheats-bait-and-switch-artists-Inte-890574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We'd Like to Help

AUTHOR: SIRIUS XM Customer Relations - (USA)

Hi,

We're sorry to hear about your experience with us. Our agent should have been more forward with you while explaining our subscription plans. If there is anything we can do for you, don't hesitate to reach out to us at SXM_Help@siriusxm.com.

Thanks,

SiriusXM Digital Care Team.
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#2 Consumer Comment

Seems to me they were offering you a discount...

AUTHOR: Ronny g - (USA)

Click either "Sirius" or XM" on the site and if seems it should be $199 for an annual plan.

http://www.siriusxm.com/subscriptions
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