- Report: #816283
Report - Rebuttal - Arbitrate
Complaint Review: SiriusXM Radio
SiriusXM RadioSan Jose, California United States of America
SiriusXM Radio Total scam on "customer save" tactics. Promised 1 Year, got 6 months! San Jose, California
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I received a call last night from Sirius saying "it's time to renew". I hadn't forgotten their tactics last year & spent over 30 minutes on the phone with "Angela" who promised me both radios for $95.93. I told her she must send it to me in writing to my e-mail. I waited....and waited...no e-mail. I logged in this morning to my Sirius account and reviewed details. Yep, she signed up both radios for $95.93 BUT only for 6 months! What a scam! I immediatly called in.......and was on hold for 30 minutes. While on hold, I managed to get someone on chat. "Arnold" said it was a promotional deal for 6 months. I asked 10 times "what is it for both radios for a year"? He typed back " $95.93 for 1 year, both radios". I said "update my account and I will call back with payment". He said "what do you want me to update"? I finally told him I was tired of going around in circles. Either give me "Angela's" deal - $95.93, both radios, 1 year or cancel my subscription. He then types back "for 1 year, it's $142.95". So I ask again "for both radios"? He said "no...only 1". I said " I am done, cancel both radios". He then responds "I can't...you have to call customer service"!!!!! Now I'm really mad! So, I call back.........and wait for another 15 minutes.......someone finally answers......and conveniently hangs up!
I think SiriusXM hires a bunch of liars and scam artists. I am not about to sign up with this company again or give them any money. I hope they go out of business and that people wake up and stop supporting their unethical tactics. I will support the local radio stations, dig out my CD's and iPod.
My advice to anyone out there that has Sirius - check your bill! Also, don't believe anything the customer service people say because it's all lies!!!!!!
This report was posted on Ripoff Report on 12/31/2011 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/SiriusXM-Radio/San-Jose-California-95118/SiriusXM-Radio-Total-scam-on-customer-save-tactics-Promised-1-Year-got-6-months-San-816283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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