Sirus Xm I HAVE BEEN HAD New York, New York
*Consumer Comment: Does it matter?
*Consumer Comment: question
When I get ripped off I get very mad. My 6 month trial subscription of Sirusxm was about to expire in 6 days. I called up Sirus Xm and told them I wanted to renew with my Lifetime subsciption that I purchase several years ago.
They said there would be a $75 charge to do this. When I purrchased the lifetime there was never a mention of the $75 charge. I have a 2011 Lincoln MKT that has weather, Trafic, Fuel Prices and several more goodies.
I went to use the Fuel prices and there was a popup that said SirusXm not active call this number. The first time I called I was on hold for 25 minutes and when the advisor came on and I told her my problem I was cut off. I called back waited another twenty minutes and got a person I could not understand and again I was cut off. My third time I was on hold for 30 minutes and got a Advisor and I told her I wanted to speak to a supervisor.
I was put on hold and after 15 minutes of silence I figured I was on hold indefinitly so I hung up and called back. I finally got a male advisor and told him my story and he said that when you have a Liftime subscription you can't get the other services. I said that this was crazy and wanted my $75 back. After about 5 minutes he said he would give me the other services for free but that there would be no refund I said ok.
I waited 20 minutes and I had nothing. I called back and they said that I would have to get a new one year renwal to get my services that I had. I was pissed at this time. After 3 hours on the phone with them I had nothing. I have never been treated this bad as I have with anyone ever in my 71 years of life. I was willing to pay a seperate charge for the other services but they said no because I had a lifetime subsciption.
There never should have been a merger of Sirus and XM radio. This leaves many subsribers out in the cold who have the same problem as I have. I am going to call my Legislator and tell him my problem, I will also call the newspaper and tell them my story. They should be fined heavily for this practice.
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