- Report: #844954
Report - Rebuttal - Arbitrate
Complaint Review: Site Solutions
Site Solutions5098 Foothills Blvd # 3136, Roseville, CA 95747 Internet United States of America
Site Solutions Online Fulfillment Corporation Provided none of the services promised and then stole from banking account Internet, Internet
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We did not receive the analysis until we gave numerous requests. The information given to us concerning how we could optimize our website was not up to date and easily obtained online for free. The keywords suggested were very generic and also easily surmised. For several months, we saw no improvement and continued to list usually on page 6 or 7. At that time, I began to make changes and listings myself. After my efforts, we began to see improvement. This company had to have made no effort on behalf of our business or we would have seen improvements before I got involved. In addition, the daily website analysis code could not be downloaded onto the site. I forwarded it to the website manager and he said it could not be done.
We checked our business account this week to find that we had been renewed and an additional charge of 199.95 was deducted. We tried talking to the company but we were repeatedly told that no one was available. We were treated with very rude, unprofessional behavior. We filed a complaint with our bank and then, all of a sudden, there were plenty of people available. The company reversed the charges after we had already filed the complaint. They have since threatened our positioning on the internet. I feel threatened and I am worried about shadow links and other things this company may have created.
Beware. Do not use this company. They make sales and provide no customer service or any of the services promised.
This report was posted on Ripoff Report on 02/26/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Site-Solutions/internet/Site-Solutions-Online-Fulfillment-Corporation-Provided-none-of-the-services-promised-and-t-844954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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