We were contacted by a salesman for the company named "Mike". We discussed trying the services of the company and gave them a one time fee of 199.95. It was a promotional offer supposedly and Mike was in agreeance that there would be no future charges on the account without prior knowledge. We were emphatic on this point. We were told that we would receive an analysis of our web-site as well as information about how we could optimize the site from the website. We were also told that our website would be submitted in multiple search engines and through backlinks to the internet. We were promised a page one placement on Google with many search engine phrases related to our business. We were also promised tracking information on the most pertinent keywords.
We did not receive the analysis until we gave numerous requests. The information given to us concerning how we could optimize our website was not up to date and easily obtained online for free. The keywords suggested were very generic and also easily surmised. For several months, we saw no improvement and continued to list usually on page 6 or 7. At that time, I began to make changes and listings myself. After my efforts, we began to see improvement. This company had to have made no effort on behalf of our business or we would have seen improvements before I got involved. In addition, the daily website analysis code could not be downloaded onto the site. I forwarded it to the website manager and he said it could not be done.
We checked our business account this week to find that we had been renewed and an additional charge of 199.95 was deducted. We tried talking to the company but we were repeatedly told that no one was available. We were treated with very rude, unprofessional behavior. We filed a complaint with our bank and then, all of a sudden, there were plenty of people available. The company reversed the charges after we had already filed the complaint. They have since threatened our positioning on the internet. I feel threatened and I am worried about shadow links and other things this company may have created.
Beware. Do not use this company. They make sales and provide no customer service or any of the services promised.