- Report: #950736
Report - Rebuttal - Arbitrate
Complaint Review: Sitestar
Sitestar7109 Timberlake Road Lynchburg, Virginia United States of America
Sitestar Failed to notify of Terms of Service, change of ownership, increase of rates; engaged deceptive business practices Lynchburg, Virginia
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After repeated attempts to contact Sitestar at the two phone numbers listed on the postcard billing (one number was 'out of service' and the other was NEVER answered), I switched my service to another provider. Sitestar continued to bill me for 12 months' service, then in August 2009 sent a letter demanding payment for two years of service. I immediately replied with a letter providing "a valid reason for a credit to be issued" as requested in its Demand for Payment.
Sitestar never replied, nor did it send another bill. A reasonable person would conclude that the matter had been handled per my request. Over three years passed with no communication. Then in August 2012 I received a phone call from a collection agency demanding payment in full of the original two year billing. I filed a complaint with the state AG's ofc and Sitestar's response was filled with misrepresentations of the facts.
This report was posted on Ripoff Report on 10/04/2012 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sitestar/Lynchburg-Virginia-24502/Sitestar-Failed-to-notify-of-Terms-of-Service-change-of-ownership-increase-of-rates-e-950736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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