• Report: #621578

Complaint Review: Six Flags America

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  • Submitted: Thu, July 08, 2010
  • Updated: Sat, December 29, 2012

  • Reported By: infoprovider — USA
Six Flags America
Internet United States of America

Six Flags America Rip Off - Refuse to Refund Money. Never Use Product. Have Receipt Internet

*UPDATE EX-employee responds: Well within policy.

*General Comment: Six Flags Issue

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We purchased season passes online with the intent on going to six flags in Maryland.  We weren't able to go to Maryland and tried to use the season passes in Texas.  We were told that those passes were no good at that park, that we had to purchase their season passes which was higher than the special. 

When we left Texas, we immediately called Six Flags and explained what happened.  Michael stated to me that he would refund the money immediately.  This was June 15, 2010.  It is now July 8, 2010 and no refund.

I called again.  Michael called back and stated that he will not refund the $324.95 we paid.  He said to go and purchase more season passes.  We tried to explain to him that is double dipping.  He slammed the phone down and hung up on us.

Though we would like to take our children to Six Flags in California near our home, this has given us a bad taste especially since we were promised a refund on June 15th.

Michael also REFUSED to give his last name or his employee number and REFUSED to transfer or let us speak to a manager or the Vice President of the company.

This company is a rip off and will KEEP YOUR MONEY even though you NEVER received the Product.

I have filed a complaint with the BBB and will take it to the Attorney General.

This report was posted on Ripoff Report on 07/08/2010 02:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Six-Flags-America/internet/Six-Flags-America-Rip-Off-Refuse-to-Refund-Money-Never-Use-Product-Have-Receipt-Int-621578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Well within policy.

AUTHOR: tightywhitey - (United States of America)

Unfortunately, as a former Guest Relations Supervisor at a different Six Flags Park, I've seen this happen before. Each Six Flags Park sets its own pricing structure for Season Passes. As such, they must be processed at the Park for which they were purchased. This is all clearly listed on the website prior to purchase. Once processed, they can be used at any other Six Flags Park. This is one policy for which I never witnessed an exception in my eight years of employment with the company.

Back in the day when there were many more Six Flags Parks, this was put in place to keep people from buying a $30 Kentucky Kingdom or New Orleans Pass and redeem them at a larger Park with much more expensive passes. While the basic premise of a Season Pass is the same-to gain admittance into the Park, the extra perks for each Park might be different. This is especially true for the coupon books attached. If you've purchased passes for a cheaper Park with less rides and attractions, why should you enjoy extra perks such as extra hours ride nights and bring a friend for free events at a higher value Park? People tried to pull this scam all of the time at my Park. We would patiently tell them the same thing you were told: you are welcome to purchase our passes at our Park and seek a refund from the Park from which your pass vouchers originated. 

As far as an employee refusing to give a last name, that is company policy for any seasonal employee. Furthermore, Six Flags employees do not have publicly shared employee numbers. There are numbers on the IDs but those are purely for payroll and would not benefit you in any attempt to identify an employee. Simply giving the name of the employee and a description of the time, place, phone number, etc. is enough to ID the employee. If you are speaking with an employee who will not give a last name, you still have more rungs of management to get through before getting to the top. The Full-time management at Six Flags wear name tags with their first and last names and identify themselves as such on the phone. 

A word to the wise, if you are looking for a refund from Six Flags, your best course of action is to go through mail. Write a letter detailing your experience and your expected outcome. It takes out the middle man and goes directly to the top. I've personally answered those letters on behalf of the Operations Manager at my Park who proofed and signed each one. In fact, he read them before I even saw them in order to assess the proper compensation. 9/10 they work out quite favorably for the consumer.

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#2 General Comment

Six Flags Issue

AUTHOR: JB3170 - (United States of America)

Each individual Six Flags does not have their own season passes, so your argument of "that we had to purchase their season passes" makes no sense at all. So, instead of asking for a manager, or someone of authority, you just willingly leave the park w/out putting up a "fight"? All you had to do was simply show them the pass you got online, that it clearly says what Six Flags parks the pass is good for. Why wait to leave Texas to call Six Flags? And, if you view the pass, it clearly states also that season passes are NOT refundable. Makes no sense why you'd go nearly a month to decide to say anything about your "immediate refund", and somehow when you do, you get the same Michael again. You just don't understand how a customer service job works do you? Let me explain: The customer service reps are NOT required to provide a last name to anyone, nor do the majority of customer service agents/reps have an epmloyee number. Even if they gave you a name, or a number, would you even realize it wasn't real? I love how angry customers automatically demand to speak to the owner, the president, the vice president, like they are in the office 24/7, just waiting to speak to someone like you. Six Flags "kept your money" b/c you did receive your product...you received your season passes, as you stated in the opening sentence of your argument "we purchased season passes online". Another thing, you purchased them w/the intent of going to Six Flags/MD, but couldn't go (Why?) so instead you go down to Texas, but ideally you want to go to Six Flags/CA...are you in a traveling circus? Apparently you have the money to travel, so stop complaining about "lost money". Finally, you didn't have the time to speak w/someone in charge while at Six Flags/TX, or inquire on your "refund" sooner than a month later, but you have the time to file a complaint w/the BBB and go to the attorney general???
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